Mitel MIVOICE OFFICE 400 6920 SIP User Manual
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Mitel MIVOICE OFFICE 400 6920 SIP User Manual

Mitel MIVOICE OFFICE 400 6920 SIP User Manual

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MIVOICE OFFICE 400
MITEL 6920 SIP
USER GUIDE
eud-1763_en / 2.1 – R6.0 – 10.2018

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Summary of Contents for Mitel MIVOICE OFFICE 400 6920 SIP

  • Page 1 MIVOICE OFFICE 400 MITEL 6920 SIP USER GUIDE eud-1763_en / 2.1 – R6.0 – 10.2018...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affili- ates and subsidiaries assume no responsibility for any errors or omissions in this docu- ment.

  • Page 3: Welcome

    Welcome... Welcome... Welcome to the user guide for the desk phones Mitel 6920 SIP for MiVoice Office 400 communication systems. This user's guide will assist you with the use of your phone and introduce you step by step to the functions and configuration. If you require further technical support or information on other products of Mitel, please visit our website www.mitel.com, use our...

  • Page 5: Document Information

    • Valid as of: MiVoice Office 400 R6.0 • Document date: 10.2018 • In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1763_en.pdf?get&DNR=eud-1763 or find the document on: Mitel eDocs. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 6: Table Of Contents

    Line keys on a key telephone ......73 Using functions with Mitel OpenCount ....74 Setting functions by remote control.
  • Page 7 Index ..........107 Mitel 6920 SIP...

  • Page 8: Information About The Mivoice Office 400 Communication System

    • An announcement is made on all phones that support announcements. • Fast Take (*88) allows you to receive an incoming call on any of the phones while you are already on a call on another phone. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 9 See the Self Service Portal online help for further information about specific topics. Contact your system administrator for the credentials for access to the Self Service Portal. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 10: Keys, Display, And Menu Guidance

    Accessory support ......... 22 Mitel 6920 SIP...

  • Page 11: Key Designations And Sockets

    Key designations and sockets The following figure shows the keys on the phone. T1...T20 S1...S18 Mitel 6920 SIP Phone The following table describes the keys on the phone with regard to the fig- ure: Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 12 • Activating/deactivating open listening. Loudspeaker/headset • Activating/deactivating handset microphone. key with LED • Activating/deactivating headset microphone. Hash key Entering # or special characters. Alphanumeric keys (A-Z, Entering characters and digits. a-z, 0-9) Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 13 • Connection for USB 2.0; this port can also be used to plug a headset with an audio dongle. • GigE dual connection for PC and LAN. • Connection for headset. • Connection for Power over Ethernet (PoE), class 2. • Connection for wall mounting. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 14: Display Symbols

    / call back request. Headset connected Unconditional call forwarding activated Do not disturb (if busy) Call recording activated Presence state: Available (default) Presence state: Meeting Presence state: Absent Presence state: Busy Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 15 Outgoing call Call on hold Active conference More keys available Voice message unread Voice message retrieved Mitel Hi-Q™ audio technology Voice Mail mode: Recording allowed • Data/voice encryption • Voice Mail mode: Recording not allowed Presence state Available (default) Meeting...
  • Page 16 • Audio Mode • Headset • Ring Tones • Tone Set Display Live Dialpad Restart Note: Settings under the menu item Advanced are protected by a password and are reserved for your system administrator. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 17: Operating Your Phone

    The functions are displayed on screen and operated with the navigation key. The softkeys are set to the most commonly used functions, with the right softkey always being the More key ( ) when more softkeys are con- Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 18 A key that you have configured locally on your phone can not be displayed or overwritten in the Self Service Portal. Therefore, always configure your keys using the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 19 Note that your system administrator might change the default config- uration and your phone configuration might therefore differ from the default configuration. Function key Mitel 6920 SIP Mitel 6920 SIP if defined as free seat- ing phone Key T1 Personal Line 1 Personal Line 1...
  • Page 20 Resetting entries: An entry or selection can be reset using the Reset soft- key. Closing editor without saving: With the Back softkey, you can cancel the entry without saving or go back to the idle state in the menu. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 21 If your system administrator selected the call list display type Picture ID (see chapter "Editing options for the call list", page 66), the LED will only light up when you press the call list key. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 22: Accessory Support

    • The configurable keys of the module are operated the same way as the configurable keys of your phone. • The image icons for the busy lamp field keys do not appear on the Mitel M695 expansion module. The expansion module shows only icons with the initial letters.
  • Page 23 Call up the desired level. 2, 3 Mitel Wireless LAN Adapter The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent, which means that in order to use the adapter, no changes to drivers, man- agement tools, or applications are needed.
  • Page 24 • Simple to set up and use: It is easy to set up the adapter using the enclosed network setup cable. No special drivers or software are required. • Enterprise security: The Mitel Wireless LAN Adapter supports the fol- lowing security functions: – WEP (64 Bit/128 Bit) –...
  • Page 25 The phone accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 26: Phoning

    Line keys on a key telephone....... . . 73 Using functions with Mitel OpenCount ......74 Setting functions by remote control .

  • Page 27: Making Calls

    Press the loudspeaker/headset key and put down the handset. Note: If you merely replace the handset, the phone switches to the hands-free mode. Ending a call: Put the handset on-hook or press the End key. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 28 Automatic hands-free is only activated when you are receiving an announcement. Automatic hands-free is always activated. Your phone signals an incoming call with two short signal tones and then switches to hands-free mode automatically. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 29 Switching the microphone on and off during a call: Activate: Press Microphone key. Deactivate: Press the Microphone key once again. ➔ Microphone is activated/deactivated, the LED on the Microphone key flashes/does not flash. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 30: Initiating Calls

    Press the digit keys of the phone number. ➔ Incorrectly entered digits can be deleted using the Backspace softkey or with the navigation key to the right. Pick up the handset or press the Dial softkey. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 31 If the contact has multiple phone numbers defined, press the navigation key to navigate to the required number. Press the Dial softkey or the Select button or the Loudspeaker/Headset button, or pick up the handset to dial the contact’s phone number. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 32 "Editing options for the call list", page 66. The call lists can be operated through the call list key, the redial key, the system menu, or a function key (see chapter "Configuring keys", page 90). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 33 Press the Dial softkey, or the Loudspeaker/Headset button, or pick up the hand- set to dial the selected user’s phone number. ➔ The call number of the user is dialed. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 34 (see chapter "Line keys on a key telephone", page 73). Dialing with the line key: Enter the phone number. Press a free line key. ➔ The phone number is dialed. The LED on the line key lights up. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 35 "Brokering between an enquiry call party and your call partner", page 41). Activating another Mitel phone for making calls You want to make a call on another Mitel phone using your personal set- tings, for example on a colleague’s phone or in a meeting room.
  • Page 36 If the user declines the call request or if the function call waiting cannot be exe- cuted, the connection is terminated (busy tone) or the call is redirected to a pre- defined phone, depending on the system configuration. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 37: Using Functions Before/While In A Call

    (see chapter "Configuring or deleting a key assignment", page 91). Notes: • You can activate only one callback at a time. • An unanswered callback will be automatically cancelled by the system after about 30 minutes. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 38 (for example: Callback 56022). You cannot automatically answer a callback request on your phone. You can either enter the call number manually or use a CTI client, for example the Mitel OfficeSuite. Answering the callback request: Enter a phone number in call preparation.
  • Page 39 You would like to keep the person you are talking to on hold without block- ing a phone line. You may park the person you are talking to and then pick up the call again on the same phone on which you parked the person. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 40 • If the other user does not answer, you can cancel the enquiry call with the Cancel softkey or with the End key and recommence the first call with the flashing line key. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 41 Terminating a call: Press the Drop softkey or the End key. Recommence conversation with the first call party: Press the Pick up softkey or the flashing line key. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 42 With the call transfer function you can connect your call partner with some- one else. You can connect internal and external users with one another. You can transfer the call with or without prior notice. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 43 (see chapter "Configuring or deleting a key assignment", page 91). Picking up your own call (you are in an active call): Press the function key for Take. ➔ After a brief moment, you are connected with the caller on another phone. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 44 • You cannot block an emergency announcement. • An emergency announcement may only be executed using function codes. You will find a list of all function codes in the user's guide “Fea- tures Overview Mitel 415/430/470” on the Mitel DocFinder.
  • Page 45 • If receipt of announcements is not authorised on any of the phones in the announcement group or all the phones are in use, you will hear the busy tone. • Group announcements are always conducted with a one-sided connec- tion. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 46 Contact your system administrator for more information. You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 91). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 47 (see chapter "Configuring or deleting a key assignment", page 91). Activating/deactivating discreet ring: Press the function key for Discreet ring on/off. ➔ The function is activated/deactivated, is displayed and the LED on the function key lights up/does not light up. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 48 The call party to which you have initiated intru- sion is notified (display and sound signals). Your call party can then respond to intrusion or reject it. You can block intrusion; see chapter "Protecting yourself against calls", page 85. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 49 You must save this function to a configurable key using Self Service Portal (see chapter "Configuring or deleting a key assignment", page 91). Notes: • Silent intrusion must be enabled in the communication system. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 50: Using Further Functions

    (all phones are ringing) is used as standard. The following options are available on your phone for further editing of per- sonal call routing: Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 51 Press the function key for the desired call routing profile. ➔ Call routing is activated/deactivated, LED of the function key is switched on/off. Activating Ring Alone You want to specify the phone on which an incoming call is signaled acoustically. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 52 (see chapter "Configuring or deleting a key assignment", page 91). Activating the phone lock: Press the function key for Phone lock on/off. ➔ The phone is locked and can only be unlocked using your PIN. is displayed in the status line. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 53 3. Confirm the security prompt with the softkey. Note: Use the following function codes (see also Features Overview Mitel 415/430/470 user guide on the Mitel DocFinder), to activate or deactivate the phone lock for all phones within the one number user concept (see "One num- ber user concept", page 8):...
  • Page 54 • The call list display type Picture ID (see chapter "Editing options for the call list", page 66) is not available for free seating phones. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 55 Alarm cancellation delay: Your system administrator can set a delay (1- 60 seconds, depending on the Mitel system phone). During this delay the user can enter another call number in order not to trigger a call on the hotline destination number.

  • Page 56: Overview Of Available Functions

    Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). • You will find a list of all function codes in the user's guide “Features Overview Mitel 415/430/470” on the Mitel DocFinder. Please note that function codes can only be used as prefix dialing on your phone.
  • Page 57 You can control external electric equipment or instal- lations using control outputs. For example you can use your phone to open and close electric gates or to switch the lights on or off throughout a building. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 58 This function enables access to the MiCollab Audio, Web, and Video conferencing from your SIP phones. Contact your system administrator to know more about the configuration of MiCollab Meeting Centre function on your phone. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 59 Presence (see chapter "Controlling the presence status", page 61). Presence profile on/off Activate/deactivate presence profile. You can select a presence profile (profile number 1-4, see chapter "Controlling the presence status", page 61). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 60 (see chapter "Take (pick up own call)", page 43). Transparent data This function takes charge of the transparent exchange of data between the communication server and external applications. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 61: Organizing Absences From The Desk

    Controlling the presence status You have a choice of five presence profiles for managing your presence status: Profile number Presence profile Available (default) Absent Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 62 To check a user's presence: Press the function key for Menu. Scroll to Presence and press the Select softkey. 1. Press the Presence? softkey. 2. Enter the call number and press the Select softkey. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 63 "Configuring presence profile", page 89. Note: If your Outlook calendar is not synchronised via Mitel Open Interfaces Platform (OIP) with your communication server, you have to manually enter and delete the time and date.
  • Page 64 • Only one call forwarding variant at a time is possible. Menu Description Call forwarding off No CFU is carried out. Always (CFU) Incoming calls are automatically forwarded to another destination (Call Forwarding Unconditional). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 65 The call forwarding is activated. If you want to activate call forwarding to a call number or to a voice mail, select the call forwarding option you want and press the Modify softkey. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 66: Operating Call Lists And Voice Messages

    The form in which the call is displayed depends on the settings your sys- tem administrator selected in the MiVoice Office 400 communication sys- tem: Advanced or Picture-ID. Contact your system administrator for more information. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 67 Select the entry you want and press the Delete softkey. Deleting all entries from the call list: 1. Select an entry and delete all entries with the Delete all softkey. 2. Confirm the security question with Yes. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 68 Voice messages can be managed through the system menu, the voice mail key, a function key (see chapter "Configuring keys", page 90), or the Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 69: Operating System Events

    The LED of the function key is also lit. The phone displays a maximum of 16 entries in the system event list. Once this limit is exceeded, you are prompted to delete some entries. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 70: Organization Within The Team (Busy Lamp Field)

    To be able to use the busy lamp field key, it must have been configured as such with the call number of the team partner, either by your system administrator or by yourself in the Self Service Portal (see chapter "Config- uring keys", page 90). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 71 Solid red The following table shows the softkey icons and the presence state of the user on a busy lamp field key. Softkey Icon Presence on busy lamp field key Available Absent Meeting Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 72 Pick up the handset as long as the busy lamp field key LED is flashing. ➔ You hear the dialing tone. Press the busy lamp field key. ➔ You are connected with the person who is calling your team partner. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 73: Line Keys On A Key Telephone

    If an incoming call meets a busy KT line, the call is forwarded to the other available KT line. Only if no more KT lines are free, your caller hears a busy tone. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 74: Using Functions With Mitel Opencount

    Office 400 communication system and enables the logging, the administration, and the analysis of all call and connection data. If a Mitel OpenCount is integrated into your MiVoice Office 400 com- munication system, the following additional feature is also available on your phone.

  • Page 75: Setting Functions By Remote Control

    Phoning Activating PIN telephony The PIN telephone service is part of Mitel OpenCount. The possible appli- cations of the PIN telephony depend on the area of use, for example in the area of health care and accommodation/hotel: • Independently from the phone you can make external calls for a fee.
  • Page 76 You hear the acknowledgement tone. Put the handset on-hook. ➔ The function is activated/deactivated. Note: The default PIN setting ‘0000’ is not accepted (for more information on the PIN, see chapter "Changing the PIN", page 84). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 77: Personalizing Your Phone

    Configuring keys ......... . 90 Mitel 6920 SIP...

  • Page 78: Configuring The Display

    Ring volume: You can adjust the volume in the idle state or when the ring tone sounds. Press and hold the volume down button to switch off the ring tone completely. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 79 • You can configure individual ring tones for each busy lamp field and line key using the Self Service Portal. For more information about the Self Service Portal, please refer to "MiVoice Office 400 Self Service Portal", page 9. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 80 • Pick up the handset to return the conversation from hands-free mode or headset to the handset at any time. Headset: Setting possibilities for your headset: Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 81: Configuring General Phone Settings

    2. Select the volume you want or DHSG and confirm with the Save softkey. Configuring general phone settings This section explains other settings you can make on your phone. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 82 As system administrator or technician, you can make global settings for the time and date for all Mitel SIP phones in the MiVoice Office 400 com- munication system. If no NTP time server is entered in the communication system, then you can also make these settings over the phone.
  • Page 83 Select the setting you want and confirm with the Save softkey. Using Live Dialpad (single-digit dialing) Activates or deactivates the Live Dialpad. This local function is not sup- ported by the MiVoice Office 400 communication system. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 84 You can however call up the data. Calling up the phone status: Press the Option key. Scroll to Status and confirm with the selection key. ➔ Settings are displayed. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 85: Protecting Yourself Against Calls

    ➔ The phone is restarted. Protecting yourself against calls The protection function helps to protect yourself against other users applying telephony features on you via menu guidance or using func- tion codes. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 86: Phone Book Management

    Aside from the system phone book, your phone also has a local phone book. This can be assigned to a function key. Your system administrator can set the MiVoice Office 400 communication system to ignoring this call waiting block. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 87: Configuring Voice Mail

    The local phone book is not supported by the MiVoice Office 400 commu- nication system. This implies that contacts saved in this local phone book are only available on your Mitel SIP phone. The search function in the sys- tem phone book (quickdial and dialing by name) does not search in the local phone book.
  • Page 88 1. Select the greeting you want and press the Mode softkey. 2. Select the mode you want and confirm with the Select softkey. Activating the voice mail greeting: Select the greeting you want and press the Select softkey. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 89: Configuring Presence Profile

    A call is channelled to the defined forwarding destina- tion. • Voice Mail A call is forwarded to voice mail. The greeting to be played can be configured with voice mail greeting. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 90: Configuring Keys

    Select the setting you want and press the Modify softkey. Make the changes and confirm with the Select softkey. Configuring keys This section explains how to assign call numbers, functions and busy lamp fields to a key. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 91 Self Service Portal (see chapter "MiVoice Office 400 Self Service Portal", page 9). An overview of the available func- tions can be found in the chapter "Overview of available functions", page 56. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 92 A key that you have configured locally on your phone cannot be displayed or overwritten over the Self Service Portal. Therefore, always configure your keys via the Self Service Portal of the MiVoice Office 400 communica- tion server. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 93: Auxiliary Reception Phone

    Auxiliary reception phone ........94 Operating the auxiliary reception phone ......95 Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 94: Auxiliary Reception Phone

    To configure these keys, you need to log on to Self Service Portal. For more information about MiVoice Office 400 Self Service Portal, see the section "MiVoice Office 400 Self Service Portal", page 9. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 95: Operating The Auxiliary Reception Phone

    Once you activate do not disturb service for a room, the room phone does not ring for incoming calls. Note: The first two entries (Guest name Guest language) are only for infor- mation and cannot be changed. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 96 (07:00:00 or 07:00:00 AM) is shown as the initial value if no wake-up call exists. Else, the previously set time is shown as the initial value. ➔ The phone displays the details of the wake-up call. Press to return to the home screen. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 97 The phone displays the details of the wake-up call with Time field selected by default. Press Delete to delete the wake-up call. Press to confirm the deletion. Alternately, press Wake-up call: and select Off. ➔ The wake-up call is deleted. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 98 The phone displays the details of the wake-up call. ➔ As an auxiliary reception phone user, you can modify other settings, such as, enable or disable the daily wake-up call for your guest. Press to save the settings. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 99 • New messages in the voice-mail box • A notification at the front or back desk • A notification from the PMS • A message in the hospitality manager • Callback requested Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 100 Delete message notification Press the notification softkey or go to the Menu > Hotel menu > Notifications on the auxiliary reception phone. ➔ The phone displays the screen for entering the room number. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 101 The do not disturb function is activated. Note: Do not disturb service is also available through the menu: Menu > Hotel menu > Room configuration > Enter room number > Do not disturb (DND). Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 102 There is an emergency and you want to call a room for which do not disturb is active. You, as a back desk user, can make a call, but, are warned that do not disturb is active for the room before the call is made. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 103 The terminal displays the screen indicating that do not disturb is active for this room. Press the Call room softkey to proceed with the call. ➔ The room telephone rings. ➔ The terminal displays the normal calling screen. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 104: Product And Safety Information

    Data protection ......... . . 106 Mitel 6920 SIP...

  • Page 105: Safety Information

    Office 400 communication solution and to inform and instruct your custom- ers about all the user-related aspects of the installed system: • Make sure you have all the user documents required to operate your product efficiently and correctly. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 106: Data Protection

    The MiVoice Office 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...

  • Page 107: Index

    – rejecting ..... . . 27 – take (pick up own call) ... . 43 – with another Mitel phone ... 35 Call forwarding: –...
  • Page 108 – answering a call ....73 – Mitel M695 ..... 22 –...
  • Page 109 Microphone, muting ....29 Mitel OpenCount ....74 Recording: MiVoice Office 400 Self Service Portal .
  • Page 110 – playing ......68 Volume, adjusting ....78 Mitel 6920 SIP eud-1763/2.1 – R6.0 – 10.2018...
  • Page 111 © Copyright 2018 Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trade- marks of Mitel Networks Corporation. mitel.com Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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