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CHAP.09 FAULT DIAGNOSIS AND TROUBLESHOOTING
09.1
PROBLEMS
WARNING
In accordance with the laws in force on safety for electrical appliances, a specialised Technical Service Center
or qualified personnel must obligatorily be contacted for all installation, maintenance or interventions that require access to
electrical parts.
PROBLEM
The Emergency Display is
not on
The radio remote control
does not work
The
pellets
are
not
dropping into the
firebox
The stove does not start
automatically
T h e
p e l l e t s
b u r n
incorrectly and unburnt
elements gather in the
basket, the glass looks
black and is very dirty
The stove switches off
when running at minimum
power.
The
flame
is
very
inconsistent
The
exchange
and/
or combustion fan are
running when the stove is
switched off
The electric components
are running when the
stove is switched off
The exchange fan air
smells of smoke
The exchange fan whistles
or is very noisy
NOTE
For a detailed list of alarm messages, see the enclosed manual SM116 EN.
MAIN CHECKS TO BE PERFORMED
•
Check that the stove plug is inserted securely in the mains socket and the socket at the back of the stove.
•
Check that the FLAT cable is connected to the electronic circuit board correctly.
•
Check that the protection fuses are working efficiently, including those connected to the electronic circuit
board and those in the stove rear socket.
•
Check that the batteries are the ALKALINE type and not 1.5 V AA rechargeable batteries, and they are
inserted correctly. Do not use rechargeable batteries.
•
Point the radio remote control at the display on the edge of the stove.
•
Check that the stove is powered up and the display is working.
•
The pellets have run out, refill the container.
•
The gear motor is not running, check the reason:
- not connected to the mains
- mechanically disconnected from the auger.
•
The auger is blocked by a foreign body which has fallen into the container.
•
The auger is blocked by very hard pellets; use the recommended pellet types.
•
The auger is blocked by a safety device triggered by the manual reset thermostat or the fumes safety pressure
switch.
•
The firebox is dirty, preventing incoming air flow. Clean it thoroughly and check it is clean each time you
start it up.
•
The basket is positioned incorrectly.
•
The resistance is faulty
•
Low flue draught, do not use the fireplace, it could be dangerous; carefully clean the flue, the stove and the
fume extractor.
•
Firebox is very dirty. Switch off the stove and clean it.
•
Humid pellets. Replace the fuel.
•
Lack of comburent air, check that the front door is firmly shut against the stove structure.
•
Incorrect fan settings; check the default and factory settings.
•
The combustion fan speed is very high and the pellets are burning too quickly.
•
The pellet supply is running out.
•
The flue draught rate is high.
•
The amount of loaded pellet is high, it does not all burn within the set time and fresh pellets accumulate inside
the firebox. Adjust the load level, or increase the combustion fan speed.
•
Check the bottom of the pellet container; there may be large deposits of sawdust.
•
The gear motor may have broken gearings.
•
The flue probe is broken. Replace it
•
The electronic circuit board is broken. Replace it.
•
Check the exchange fan, it might be dirty.
•
Check the exchange fan, it might be dirty.
35
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