Checking Service Information - Siemens Gigaset A580 User Manual

Getting help with your phone

Checking service information

You may need the service information of your phone (base station and hand-
set) for Customer Service.
Base station service information
Prerequisite: You are conducting an external call. The connection has been
established for at least 8 seconds.
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§Menu§
The following information/functions can be selected with q:
1:
2:
3:
4:
5:
6:
Unlock System
Update Profile
Handset service information
When the handset is in idle status:
Press the Display key
¤
Press the following keys one after the other: *#QL#.
The information displayed on the handset includes:
1: Serial number (IPUI)
2: Number of operating hours
3: Variant, version of handset software
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Service Info
Confirm selection with
Serial number of the base station (RFPI)
Serial number of your handset (IPUI)
Informs the service employees of the base station settings (in hex
format), e.g. the number of registered handsets. The last 4 digits
indicate the number of operating hours (hexadecimal).
Variant (digits 1 to 2), version of the base station firmware
(digits 3 to 5).
Gigaset.net number of your phone. With this number a service
employee can call you over the Internet without you needing to be
registered with a VoIP provider. This means that the employee can
test online connections and VoIP telephony regardless of the VoIP
provider.
Device number of the base station. Contains further information
for the service employee.
Confirm selection with
You can use a code to cancel any provider-specific device lock that
may have been set.
Confirm selection with
The current profiles of your VoIP providers (general provider data of
all configured VoIP connections) are automatically loaded onto
your phone. The general settings for all VoIP connections for which
profiles are available on the Gigaset server are updated.
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§Menu§
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§OK§
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§OK§
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§OK§