Getting Help With Your Phone; Questions And Answers - Siemens Gigaset A580 User Manual

Getting help with your phone

Questions and answers

If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please note
To ensure the quickest and most efficient response from Customer Service,
please have the following information available:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For displaying the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, set VoIP status messages to be dis-
played on your handset (
status code that helps when the problem is analyzed.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the End Call key
2. The battery is flat.
¥
Charge the battery or replace it (
"Base" flashes in the display.
1. The handset is out of range of the base station or the base station's range has
decreased because Eco mode is active.
¥
Move the handset closer to the base station.
¥
If necessary, deactivate Eco mode (
2. The handset has been deregistered.
¥
Register the handset (
3. The base station is not turned on.
¥
Check the base station's power adapter (
4. The base station firmware is currently being updated (automatically).
¥
Please wait until the update is complete.
£
Page 145)
£
Page 90, Page
a
.
£
Page
£
Page
£
Page 71).
Getting help with your phone
£
Page 93
136). These messages contain a
11).
69).
£
Page 18).
£
Page 140).
141