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Ascend Single Phase Charger Operation Manual
9. PRODUCT SUPPORT SERVICES
9.1. Warranty Coverage
9.1.1. Standard Warranty
AMETEK Solidstate Controls' warrants this product to be free from defects in material and workmanship
for a period of five (5) years from date of manufacture. During the term of the warranty period: parts,
assemblies, or components deemed to be defective will be repaired or replaced at the manufacturer's
option, free of charge. All costs related to removal, reinstallation and transportation will be paid by the
purchaser/customer and/or operator of the product. Evaluation, repair and/or replacement of any
defective part(s) are FCA manufacturer's factory. This warranty does not cover products or parts that are
damaged from improper use or abuse, as determined by the manufacturer. Any consequential damage
due to diagnosis or repair by any party other than the manufacturer's authorized personnel is not
covered under this warranty.
For additional information concerning product support services available, contact your local AMETEK
Solidstate Controls Representative or call the factory at (614) 846-7500 or Service Hotline at (800)
222-9079.
9.2. Return Material Authorization (RMA)
If the product requires service for any reason, the Customer should contact the Field Service
Department. If the product must be returned to the Manufacturer for repair or replacement, the
Customer must obtain a Returned Materials Authorization (RMA) number. The product must be packed
in the original shipping container or other equally suitable container. The product must be shipped
prepaid with the RMA number on the packing slip. Unauthorized returns of units will be subject to an
inspection and handling charge plus any repair and all transportation charges.
9.3. Recommended Spare Parts
Although AMETEK Solidstate Controls design emphasis is on reliability, we realize that failures can occur.
We have developed Recommended Spare Parts options, listing key components for your system. We
recommend that these items be available on the job site. The system was designed to allow easy
replacement of components by qualified personnel.
9.3.1. Operational Spare Parts
The Spare Part option include a selection of the parts commonly used when making repairs to our
products.
A. Printed Circuit Board Kit (Operational)
•
Contains one of each of the printed circuit boards contained in your equipment.
B. Hardware Kit (Operational)
•
Contains one module and two of each type of fuse.
C. Combination Kit (Operational)
All the items included in A and B operational kits.
•
9.3.2. Optional Custom Spares
A. Circuit Breakers
95-100167, Rev A
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