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Faults
7.2 General Troubleshooting Guide
7.2
General Troubleshooting Guide
The Wallbox LEDs light up red
1. Unplug the Wallbox from the vehicle and check that the Wallbox no longer lights up red. If
the Wallbox continues to glow red, press the touch button, verify that the Wallbox red
LEDs no longer glow and try charging again.
2. Switch off the circuit breaker for the wallbox. Wait 1 to 2 minutes before turning the
power back on.
3. Wait 5 to 15 minutes until the Wi-Fi LED in the upper left area of the Wallbox turns white
and check if the red vertical LEDs have gone out.
4. Start a charging process. If this is successful, no further troubleshooting is required.
5. If the red LEDs remain lit, try the above troubleshooting steps two more times.
6. If the problem is not resolved, open a service ticket.
The Wallbox has no connection to the VersiCloud
1. Switch off the circuit breaker for the wallbox. Wait 1 to 2 minutes before turning the
power back on.
2. Wait 5 to 15 minutes until the Wi-Fi LED in the upper left area of the Wallbox turns white
and check if the Wallbox is found in the software.
Wi-Fi Led flashes blue
1. The Wallbox is connected to the Internet and is waiting to connect to the Siemens Cloud.
2. Please note that the Wallbox can be connected via OCPP.
Wi-Fi Led flashes green
1. The Wallbox is waiting for the connection to the Internet service provider (ISP) or router.
2. Wait 5 to 15 minutes.
3. If the Wallbox continues to flash green, troubleshoot possible problems with the Internet
service provider or with the router (for Wi-Fi or Ethernet connection).
4. If you are using a cellular network, check the signal strength and make sure the SIM card is
activated.
The charging cable is damaged.
1. Switch off the Wallbox.
2. Open a service ticket.
62
VersiCharge AC Wallbox Operating Instructions ERK
Operating Instructions, 08/2023, A5E51549696-AC
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Table of Contents
Troubleshooting
