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Faults
7.1
Error diagnostics
Risk of electric shock and fire
Touching live parts may cause electric shock or even death. Damaged charging cables and
connectors can cause a fire.
• The system may only be opened and repaired by the manufacturer, its service
• Follow the five safety rules in the event of damage and faults.
Procedure in the event of a fault
Follow these steps in case of a Wallbox fault:
1. You can find a selection of possible causes of faults in the Troubleshooting Guide for
Technical Support (Page 63) section.
2. If you are unable to rectify the fault yourself, contact the operator's service hotline.
Repeating commissioning/logoff from Siemens Device Management
If this is necessary, follow these steps:
1. With the device switched on, delete the link of the Wallbox to the Siemens Device
Management
– via the Sifinity Go App under Account > My Charger > Deregister Charger or
– via the Internet (https://versicharge.emobility.siemens.cloud/) under Settings > EV
2. Repeat the above steps for commissioning
VersiCharge AC Wallbox Operating Instructions ERK
Operating Instructions, 08/2023, A5E51549696-AC
DANGER
department or similarly qualified persons. This also applies to the replacement of a
damaged charging cable.
Chargers > Unlink Charger
7
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Table of Contents
Troubleshooting
