Service & Support; Siemens Industry Support - Siemens VersiCharge 8EM1310-F.0 Series Operating Instructions Manual

Service & Support
9.1

Siemens Industry Support

Fast and easy access to current information on the following:
•
Product supportAll the information and extensive know-how on your product, technical
specifications, FAQs, certificates, downloads, and manuals.
•
mySupportYour personal working area in Siemens Industry Online Support for
notifications, support queries, and configurable documents.
This information is provided by Siemens Industry Online Support
(https://support.industry.siemens.com/cs/ww/)on the internet.
Technical Support
Technical Support helps you in the event of technical problems with the product.
Find your local support number here: eMobility customer service
(www.siemens.com/emobility-customer-service)
Service hours are 24 hours a day 7 days a week.
Make sure that you have the following information to hand before making the phone call:
• Your contact details
– Name
– E-mail address
– Telephone number
• Article number
• Serial number (nameplate on Wallbox)
• Purchase date
• Installation location
– Country
– Town
– Street
• Problem description
– Fault
– LED status
– Actions already performed
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VersiCharge AC Wallbox Operating Instructions ERK
Operating Instructions, 08/2023, A5E51549696-AC
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