Troubleshooting - Maytronics ACTIVE 6 User Instructions

9. TROUBLESHOOTING

Unplug the power supply before performing any action.
WARNING
Symptom Possible reason
The power supply • No voltage in the power socket in the wall.
or its switch LED
• The power supply is not switched ON.
are not working.
• The power cable is not properly connected
to the power supply inlet.
• The Ground Fault Interrupter is switched
OFF (closed).
The Robotic Pool • The floating cable is not properly
Cleaner does NOT connected to the power supply outlet.
move.
• An obstacle is blocking the impeller, tracks,
or wheels.
The Robotic Pool • Clogged filter basket.
Cleaner is moving
• Debris stuck in the impeller house or
in circles.
impeller cover.
• Power supply incorrectly positioned.
• Algae buildup or pool water does not meet
specifications.
The Robotic Pool • Debris stuck in the impeller house or
Cleaner does not impeller cover.
turn or moves in
one direction only.
The Robotic Pool • Clogged filter basket.
Cleaner moves but
• Debris stuck in the impeller house or
does not clean the
impeller cover.
pool.
The Robotic Pool • Power supply incorrectly positioned.
Cleaner cleans
only part of the
pool.
• Not enough floating cable is released for
the correct operation of the Robotic Pool
Cleaner.
The floating cable • Clogged filter basket.
has kinks.
• Debris stuck in the impeller house or
impeller cover.
• Clogged filter basket.
The Robotic Pool
Cleaner doesn't
• Algae on walls.
climb the walls.
• Unsuitable pH level.
• Debris stuck in the impeller house or
impeller cover.
M600 / ZENIT 60 / ACTIVE X6 / ACTIVE ULTIMATE Robotic Pool Cleaner
Corrective action
• Check that there is voltage in the power socket in the wall.
• Check that the power supply is plugged in and turned ON.
• Check that the power cable is securely connected all the way
into the power supply.
• Turn the power supply OFF. Wait 30 seconds, then turn it back
on.
• Check that the floating cable is securely connected to the
power supply.
• Unplug the power supply. Open the impeller cover and check
that nothing is trapped in the impeller.
• Verify that nothing blocks the tracks or wheels.
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Place power supply in a position that enables the Robotic Pool
Cleaner to freely reach the entire pool area.
• Correct pool and water conditions.
• Remove debris stuck in the impeller house or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover
(see illustrations 6.3.1 to 6.3.4).
• Place the power supply in a position that enables the Robotic
Pool Cleaner to freely reach the entire pool area, while verifying
a minimal distance from the pool of 3.5m / 12ft and minimal
height above the ground of 11cm / 4in.
• Check that there is enough slack in the floating cable for the
Robotic Pool Cleaner to reach the entire pool.
• Clean the filter basket.
• Clean the filter basket.
• Remove debris stuck in the impeller house or impeller cover.
(see illustrations 6.3.1 to 6.3.4).
• To remove the kinks, stretch the floating cable out completely
and let it sit for at least a day in the sun.
• Clean the filter basket.
• Check the level of chemicals in the water. Improper levels may
allow the growth of algae, making the walls slippery.
If so, adjust the levels and scrub the walls.
• Remove debris stuck in the impeller house or impeller cover
(see illustrations 6.3.1 to 6.3.4).
User Instructions
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