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Problem Solving
Troubleshooting/Maintenance
If You Have Any of These Problems
Mode
During Transmission
or Making Copies
Transmission Copy
Quality or Copies
Quality
During Reception or
Making Copies
Communication
No Machine Operation No machine operation
184
Symptom
Document doesn't
Check that your document is free of staples and paper clips,
feed/multiple feed
and that it is not greasy or torn.
Check that your document is the right type to send through an
ADF.
Check that the document is loaded properly.
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
Does not stamp
Check Fax Parameter No.4 (STAMP (HOME)) and No.28
(For Facsimile)
(STAMP AT MEM. XMT) settings.
Stamp too light
Replace stamp or refill ink.
(For Facsimile)
Vertical lines on the
Check the copy quality. If the copy quality is OK, your machine
transmitted/copied
has no problem. Report to the receiving party that they have a
document
problem. If the copy quality is no good, clean the Document
Scanning Area.
No recording paper
Replenish the recording paper.
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
Recording paper
Remove the misfed paper.
misfed
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
Recording paper
Make sure that there is paper in the Paper Tray. Follow the
doesn't advance into
instructions for loading paper.
machine
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
Recording paper
Check to see if the recording paper is jammed inside of the
doesn't eject after
machine.
printing
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
Document auto
Check Print Reduction settings.
reduction doesn't work
Out of toner
Replace the Toner Cartridge.
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
No dial tone
Check the connection of the telephone line.
Check the telephone line.
No auto answer
Check the connection of the telephone line.
Check Fax Parameter No.17 (RECEIVE MODE).
If Fax Parameter No.13 (AUTO JRNL PRINT) is set to
"2:Valid" (default setting) and the machine is printing the
received document(s) from memory, which also happens to be
the 200th transaction, the machine will not automatically
answer until the Transaction Journal has been printed.
Cannot transmit or
Information code will be shown on the display. Refer to the
receive
information code table to find out the trouble and solution.
(Refer to the Operating Instructions (For Basic Operations)
of provided booklet.)
To reset the machine, first unplug the power cord of the
machine from the wall outlet. Wait for a few seconds and plug
the power cord of the machine in the wall outlet again.
Possible Cause / Action
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