Troubleshoot Internet Browsing - NETGEAR WAX214 User Manual

NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218
time-out so that the 2.4 GHz management SSID stays always on. For more information,
see Disable the idle time-out for the 2.4 GHz management SSID on page 60.
• Are you using the correct SSID and password? The name of the 2.4 GHz
management SSID depends on the model and the MAC address. In the following
examples, XXXXXX represents the last six digits of the MAC address of the LAN
interface of the access point:
- WAX214: WAX214XXXXXX-CONFIG-ONLY
- WAX218: WAX218XXXXXX-CONFIG-ONLY
You cannot change the name of the 2.4 GHz management SSID. The default WiFi
passphrase for the management SSID is printed on the access point label. You can
change this WiFi passphrase and we recommend that you do so.
• Did you disable the 2.4 GHz management SSID? If you disabled the 2.4 GHz
management SSID, you can reach the access point local browser UI only over a wired
LAN connection. For more information, see Disable the 2.4 GHz management SSID
on page 61.

Troubleshoot Internet browsing

If a WiFi device is connected to the access point but unable to load any web pages from
the Internet, it might be for one of the following reasons:
• The WiFi device might not recognize any DNS server addresses.
If you manually entered a DNS address when you set up the access point (that is,
the access point uses static IP address settings), restart the WiFi device and verify
the DNS address.
• The WiFi device might not use the correct TCP/IP settings.
If the WiFi device obtains its information by DHCP, reboot the WiFi device and verify
the address of the switch or Internet modem to which the access point is connected.
For information about TCP/IP problems, see Troubleshoot your network using the
ping utility of your computer or mobile device on page 133.
Note: If you are connected to the 2.4 GHz management SSID to manage the access
point, you might not get an Internet connection. For more information, see 2.4 GHz
management SSID on page 58.
Perform Diagnostics and
Troubleshooting
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