SMART MX V2 Pro Series Installation And Maintenance Manual page 52

Chapter 5
Troubleshooting
Symptom
Colors don't appear correctly.
The image is cut off or shifted to the
left or right.
The image doesn't fill the entire
screen.
A persistent image appears on the
display.
smarttech.com/kb/171555
Troubleshooting steps
Be aware that if two or more displays are mounted side-by-side, there could be minor
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differences in colors across the displays. This issue is not unique to SMART products.
If the screen is completely lacking one color on the screen or the color problems occur
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on the Home screen, see Contacting your reseller for additional support on page 57.
If you're using a VGA video input, use a different cable or connect a different source to
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see if the issue is with the cable or input source.
Adjust any connected computers' video settings, particularly zoom, crop, and
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underscan.
See the computer's operating system documentation.
If any connected computers' desktops are entirely black, change them to dark gray or a
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different color.
If any connected computers' desktops are extended across multiple screens, duplicate
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the desktops across the screens or set the display as the only screen.
Adjust any connected computers' video settings, particularly overscan.
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See the computer's operating system documentation.
Make sure the connected computer's video connector is configured to output a
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supported video signal. See
See Image persistence or burn in on LCD
No video display output from a
displays.
laptop.
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