Printing Quality; Figure 71 Printing Quality Trouble 1; Figure 72 Printing Quality Trouble 2 - idp SMART-21S User Manual

 Printer setting is changed or is not proper.
Please contact the local supplier.
 The transfer roller or the printing roller is contaminated with the dust and dirt.
Remove the dust and dirt with the cleaning kit as section 5.2.
 The card surface is contaminated with the dust and dirt.
Check the card surface and remove the dust and dirt and try again. If this problem occurs
again, retry with new card.

5.5. Printing quality

5.5.1. Not printed or wrong colors printed spot.

The card surface is contaminated with the
dust and dirt.
After checking the card, change it to another
card.

The cleaning roller is contaminated with the
dust and dirt.
Check the cleaning roller. If there is much dust,
change the cleaning roller to the new one.

Much dust in the printer.
Clean the inside of the printer with the cleaning kit.
5.5.2. Not printed horizontal line.

The ribbon cartridge is installed improperly.
Check the ribbon cartridge installation state
and whether the ribbon has wrinkles.

The printer head is contaminated with the
dust and dirt.
Clean the printer head with cleaning kit.

The printer head is damaged.
Please contact the local supplier to replace the printer head.

Figure 71 Printing quality trouble 1

Figure 72 Printing quality trouble 2

58