Holding Calls; Holding A Call; Taking A Call Off Hold - Avaya IP Office 1408 User Manual

5.1 Holding Calls

You can hold a call or several calls.
· The held call will still occupy the appearance button on which it was made or answered.
· While held the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
· If you have more than one held call, or one held call and a connected call, pressing the
will start a conference between yourself and the calls.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system may cause that conference to hear your system's music on hold.

5.1.1 Holding a Call

1. To you current call on hold, press the
2. The held call will be indicated by its appearance key using a fast flashing green lamp
3. While held the caller will music on hold. If your system does not have music on hold available, the caller will hear
double beep tones every few seconds.
4. You can scroll the display using the

5.1.2 Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that call
will be automatically put on hold.
1. Press the appearance button with the fast flashing green lamp
2. Scroll the display using the
· You can press the >> double-arrow soft key.
· Press the Pickup soft key to take the call off hold.
1408/1416 Phone User Guide
IP Office™ Platform 9.1
HOLD key or the call's
up and down arrow keys, the held call will appear with a
up and down arrow keys, the held call will appear with a
Comments on this document? infodev@avaya.com
Holding and Parking Calls:
appearance button.
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15-601040 Issue 09i (07 August 2015)
CONFERENCE key
icon.
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