Table Of Contents - Avaya IP Office 9400 Series User Manual

Contents
1. Introduction
1.1 Important Safety Information ..................................................................... 9
1.2 9404/9504 Telephone ..................................................................... 10
1.3 9408/9508 Telephone ..................................................................... 11
1.4 Status Letters ..................................................................... 12
1.5 Button Modules ..................................................................... 13
1.6 Phone Keys ..................................................................... 14
1.7 The Phone Stand ..................................................................... 14
2. Making Calls
2.1 En-Bloc Dialing ..................................................................... 16
2.2 Call Soft Key Options ..................................................................... 17
2.3 Calling from the Contacts List ..................................................................... 18
2.4 Calling from the Call Log/History ..................................................................... 18
2.5 Redialling a Previous Number ..................................................................... 19
2.6 Making a Page Call ..................................................................... 19
2.7 Withholding Your Number ..................................................................... 19
2.8 Adjust the Call Volume ..................................................................... 20
2.9 Muting a Call ..................................................................... 20
2.10 Ending Calls ..................................................................... 20
3. Answering Calls
3.1 Divert a Call to Voicemail ..................................................................... 23
3.2 Ignore an Incoming Call ..................................................................... 23
3.3 Answering a Page Call ..................................................................... 23
3.4 Call Pickup ..................................................................... 24
4. Redialling
4.1 Redial (Last Dialed Mode) ..................................................................... 26
4.2 Redial (Call Log Mode) ..................................................................... 26
4.3 Selecting Your Redial Mode ..................................................................... 26
5. Holding and Parking Calls
5.1 Holding Calls ..................................................................... 29
5.1.1 Holding a Call ............................................................................ 29
5.1.2 Taking a Call Off Hold ............................................................................ 29
5.1.3 Switching Between Calls ............................................................................ 29
5.1.4 Transfer a Held Call ............................................................................ 29
5.2 Parking Calls ..................................................................... 30
5.2.1 Park Using the Menu ............................................................................ 30
5.2.2 Unpark (Status Menu) ............................................................................ 30
6. Transferring Calls
6.1 Transfer to Voicemail ..................................................................... 32
6.2 Transferring a Held Call ..................................................................... 32
7. Account Codes
7.1 Forced Account Code Entry ..................................................................... 34
7.2 Manual Account Code Entry ..................................................................... 34
8. Conference Calls
8.1 Starting a Conference ..................................................................... 36
8.2 Adding a Call to a Conference ..................................................................... 36
8.3 Viewing Conference Details ..................................................................... 36
8.4 Dropping/Muting Parties ..................................................................... 37
8.5 Holding a Conference Call ..................................................................... 37
8.6 Transferring Calls Using Conference ..................................................................... 37
9400 Series Phone User Guide
IP Office
9. Headset/Handsfree Operation
9.1 Headset Operation ..................................................................... 40
9.1.1 Headset Volume ............................................................................ 40
9.1.2 Default Handsfree Audio Path ............................................................................ 40
9.2 Handsfree Speaker Operation ..................................................................... 41
9.2.1 Speaker Volume ............................................................................ 41
9.2.2 Default Handsfree Audio Path ............................................................................ 41
10. Contacts/Directory
10.1 Managing External Contacts ..................................................................... 44
10.2 Viewing Contacts Details ..................................................................... 45
10.3 Make a Call from the Directory ..................................................................... 46
10.4 Using the Directory for Other Functions ..................................................................... 46
10.5 Adding a New Contact ..................................................................... 47
10.5.1 Add a Contact from the Call Log/History ............................................................................ 47
10.6 Editing a Contact ..................................................................... 48
10.7 Deleting a Contact ..................................................................... 48
11. Call Log/History
11.1 Accessing the Call Log/History ..................................................................... 51
11.2 Making a Call ..................................................................... 51
11.3 Viewing Call Details ..................................................................... 52
11.4 Deleting a Record ..................................................................... 53
11.5 Deleting All Records ..................................................................... 53
11.6 Adding a Record to Your Contacts ..................................................................... 53
12. Voicemail
12.1 Message Waiting Indication ..................................................................... 56
12.2 Checking Messages ..................................................................... 57
12.3 Sending a Message ..................................................................... 58
12.4 Mailbox Greeting ..................................................................... 58
12.5 Email Mode ..................................................................... 59
12.6 Changing Your Voicemail Code ..................................................................... 59
12.7 Voicemail On/Off ..................................................................... 60
12.8 Transfer to Voicemail ..................................................................... 60
12.9 Send a Call to Voicemail ..................................................................... 60
12.10 Visual Voice ..................................................................... 60
13. Logging In/Out
13.1 Logging In ..................................................................... 63
13.1.1 Logging In on a Phone Already in Use ............................................................................ 63
13.1.2 Logging In on a Not Logged In Phone ............................................................................ 63
13.2 Logout ..................................................................... 63
13.3 Lock ..................................................................... 63
13.4 Unlock ..................................................................... 64
13.5 Auto Lock ..................................................................... 65
13.6 Changing Your Security PIN ..................................................................... 65
14. Redirecting Calls
14.1 Follow Me ..................................................................... 69
14.1.1 Follow Me To (Features Menu) ............................................................................ 70
14.1.2 Follow Me (Status Menu) ............................................................................ 70
14.1.3 Follow Me Here (Features Menu) ............................................................................ 70
14.2 Forwarding Calls ..................................................................... 71
14.2.1 Forward Unconditional (Status Menu) ............................................................................ 73
14.2.2 Forward Unconditional (Features Menu) ............................................................................ 73
14.2.3 Forward On Busy/No Answer (Features
Menu) ............................................................................ 74
Contents
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Issue 03e (28 March 2011)