Troubleshoot a problem
Unable to read flash drive
Action
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Step 2
Check if the flash drive is supported. For more information, see
"Supported flash drives and file types" on page
Is the flash drive supported?
Step 3
Remove, and then insert the flash drive.
Does the printer recognize the flash drive?
Enabling the USB port
From the control panel, navigate to:
Settings > Network/Ports > USB > Enable USB Port
For non-touch-screen printer models, press
Network connection problems
Cannot open Embedded Web Server
Action
Step 1
Check if the printer is on.
Is the printer on?
Step 2
Make sure that the printer IP address is correct.
Notes:
•
View the IP address on the home screen.
•
An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Yes
Go to step 2.
Go to step 3.
40.
The problem is
solved.
to navigate through the settings.
Yes
Go to step 2.
Go to step 3.
124
No
Wait for the printer to
finish processing the
other job.
Insert a supported
flash drive.
Contact
customer
support.
No
Turn on the printer.
Type the correct
printer IP address in
the address field.