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Phone System Programming (cont'd)
Note:
Issue 1-0
Digits to Insert:
Enter the following strings as the Digits to Insert for four entries on the Table:
Desired Action
Record a message
Call Forward on a Busy
Call Forward, No
Answer
Log Onto Voice Mail
(1)You need to assign only one dummy trunk number.
This dummy trunk requires a trunk mailbox in Voice Mail programming.
(2)The number of digits in the dummy trunk number must be the same as the number of digits
in the extension numbers. For example, a system with 3-digit extension numbers must have a
3-digit dummy trunk number.
(3)The suggested entries for the Digits-to-Insert string assumes that all extension numbers
begin with a leading digit of 1 (1xx), and contain three digits. If not, create additional ARS
tables to accommodate them.
(4) If a call is forwarded to the Voice Mail hunt group and all ports are busy, the call camps
onto the group. This becomes an issue, because the SX-50 holds the protocol digits for only a
brief time period and then releases them.
To avoid this problem: Use Supervised Transfers (TRF's) or be a little "port heavy" so that you
are using more Voice Mail ports than you actually need.
Console Options
Change one of the soft keys for Attendant Tone Signaling. After accessing the Voice Mail, the
attendant can press the key only once.
To transfer a call into the Voice Mail from the console, the
Attendant does the following:
1. Dials the Abbreviated Dial number for the extension to receive the message.
2. Hangs up.
For example, when leaving a message in Extension 100's mailbox, the Automated
Attendant dials 77100 and then hangs up.
Integration Notes
Mitel SX-50 (Inband)
Digits to Insert string
xxxppp*1 (where xxx is the Voice Mail Master extension
number. See command 110. So if 491 is the master number,
you would enter 491ppp*1). The digit "1" indicates that an
extension number is being sent.
xxxppp***4UUU1 (where xxx is the Voice Mail extension
number. See command 110. UUU is a dummy trunk number
for the calling party ID. Use a trunk number that does not
actually correspond to an existing trunk. So if 491 is the master
number, and the dummy trunk is 380, you would enter
491ppp***43801). The digit "1" indicates that an extension
number is being sent.
xxxppp***5UUU1 (where xxx is the Voice Mail extension
number. See command 110. UUU is a dummy trunk number
for the calling party ID. Use a trunk number that does not actu-
ally correspond to an existing trunk. So if 491 is the master
number and the dummy trunk is 380, you would enter
491ppp***53801). The digit "1" indicates an extension num-
ber is being sent.
xxxppp#1 (where xxx is the Voice Mail extension number. See
command 110.)
X
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