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Incorrect Margins on Printout
If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the product.
• Load paper in the correct direction and slide the edge guides against the edges of the paper.
You can use the preview option in your printer software to check your margins before you print.
Parent topic:
Related references
Paper or Media Type Settings - Printing Software
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Loading Paper in the Paper Cassettes and Rear Paper Tray
Incorrect Characters Print
If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in
the printer settings window, and cancel any stalled print jobs.
• On a Mac, cancel any paused print jobs.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If incorrect characters still appear in your prints, try connecting your product using a different cable.
• If your computer entered sleep mode the last time you printed, the next print job after your computer
exits sleep mode may contain garbled characters. Print your document again.
• If you are using the PostScript printer software, EPS files created in binary format may not print
correctly. Try creating the file in ASCII format instead.
• If you are using the Windows PostScript printer software, the product cannot print binary data if it is
connected to the computer using a USB cable. Try selecting ASCII or TBCP as the Output Protocol
setting on the Device Settings tab in the printer properties.
• If you are using the Windows PostScript printer software, select the appropriate substitution fonts on
the Device Settings tab in the printer properties.
Solving Page Layout and Content Problems
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