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General information
Guarantee information
Subject to the terms listed below the guarantee will
provide for the repair of, or at BT's or its agent's
discretion the option to replace the BT MultiJet 3000, or
any component thereof, which is identified as faulty or
below standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished product.
The conditions of the guarantee are:
•
The guarantee shall only apply to defects that
occur within 12 months from the date of
purchase, provided that the equipment is sent to
the repair address within this period.
•
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory
rights.
•
BT Helpline 0845 074 0750
All manuals and user guides at all-guides.com
1.
1.1.
1.2.
1.3.
2.
3.
Helpline support and product returns
If the Helpline is unable to resolve a problem over
the phone, the following will apply:
The Helpline will require the customer to provide
details of where the BT MultiJet 3000 was
purchased and method of payment.
If the BT MultiJet 3000 was purchased within 28
days a brand new replacement will be despatched
by courier to the customer.
If the product was purchased more than 28 days
ago and within the guarantee period a 'loan' BT
MultiJet 3000 will be despatched by courier to
the customer.
If 1.3 applies, the original BT MultiJet 3000 will be
repaired free of charge subject to the conditions in
clause 5. BT's normal repair times for most faults
is 14 days. If the BT MultiJet 3000 is beyond
economical repair we will replace it with a brand
new BT MultiJet 3000. On completion of repair the
customer will be contacted and gtiven the option of
the return of the original repaired BT MultiJet 3000
and free collection of the loan BT MultiJet 3000 or
at the customer 's choice retention of the loan BT
MultiJet 3000.
A new of loan BT MultiJet 3000 will be delivered by
courier. If a Helpline call is received by 4pm we
can arrange an overnight courier, but will agree a
delivery with the customer. On delivery of the new
loan or repaired BT MultiJet 3000 as appropriate,
the customer must promptly replace it in the case
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