Grandstream Networks GHP6 Series Administration Manual
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Grandstream Networks GHP6 Series Administration Manual

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Grandstream Networks, Inc.
GHP6XX Series
GHP6XX – Administration Guide

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Summary of Contents for Grandstream Networks GHP6 Series

  • Page 1 Grandstream Networks, Inc. GHP6XX Series GHP6XX – Administration Guide...

  • Page 2: Product Overview

    GHP6XX/W – Administration Guide The GHP series of hotel phones feature the GHP610(W)/GHP620(W) and the GHP611(W)/GHP621(W), easy-to-use IP phones for any hotel room that can be programmed and customized based on the needs of the hotel and its guests. These devices are equipped with integrated dual-band Wi-Fi (GHP6XX/W).

  • Page 3: Technical Specification

    Technical Specification GHP61X Protocols/Standards SIP: SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, Simple, TLS, SRTP. Network Interface One Auto-Negotiation 10/100Mbps ethernet port, integrated PoE (Only GHP61X) GHP610W/GHP611W integrated dual-band 2.4Ghz & 5Ghz 802.11 a/b/g/n/ac. Wi-Fi 23 keys, including: - 3 Programmable keys. Keypad - 12 standard phone digit keys (0-9: speed dial keys configuration on web page, *,#).

  • Page 4: Getting Started

    HD Audio One HD handset, support for wide band audio. Voice Conference 2 SIP accounts and lines, up to 3-way conference. Support for the G.729A/B, G.711µ/a-law, G726, G.722(wide band), G723, iLBC, full band Voice Codecs OPUS. In-band and out-of-band DTMF (in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC, Voice Capabilities AJB.
  • Page 5 GHP61X Package Content GHP62X GHP62X/W ● 1 x GHP62X Phone ● 1 x Handset ● 1 x Base Stand ● 1 x Faceplate ● 1 x 12V Power Adapter (GHP620W and GHP621W) ● 1 x RJ9(4P4C) Phone Cord ● 1 x Quick Installation Guide GHP62X Package Content Note Please check the package before installation.
  • Page 6 GHP61X Wall Mount Mark two dots horizontally with a 100 mm distance in between where to wall mount the GHP610/W & GHP611/W. Using a drill, make a hole on each marked dot. Put a plastic expansion bolt and screw (not provided) on each hole. Leave enough space to mount the GHP610/W &...

  • Page 7: Phone Description

    2. Locate the MAC address on the MAC tag of the unit which is on the underside of the device, or on the package. 3. From a computer connected to the same network as the GHP6XX, type in the following address using GHP6XX’s MAC address on your browser: https://<mac>.local Example: https://c074adffffff.local Note: The user can dial **47# and the IP address will be read by the IVR.

  • Page 8: Configuration Guide

    GHP62X Front Panel GHP62X Back Panel CONFIGURATION GUIDE Status Page Definitions Status → Account Status This interface indicates the information of the accounts which are configured on the IP Account Status phone. Status → Network Status Ethernet MAC Address This field indicates the MAC address of the device. IPv4 Address Type This field indicated whether the obtained IP address was configured by DHCP or set statically.

  • Page 9: Account Page Definitions

    IPv6 Address This field indicates the IPv6 IP address allocated. Global Unicast Address This field indicates the global unicast address. Link-Local Address This field indicates the IPv6 unicast address. IPv6 Static Gateway This field indicates the IPv6 static gateway address. IPv6 DUID This field indicates the DHCP unique identifier. ...

  • Page 10: Sip Settings

    IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller. Outbound Proxy If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution Defines secondary outbound proxy that will be used when the primary proxy cannot be Secondary Outbound Proxy connected.
  • Page 11 Selects whether the phone will send SIP Register messages to the proxy/server. The default SIP Registration setting is “Enabled”. ● If set to “No”, the phone will not unregister the SIP user’s registration information before new registration. UNREGISTER on Reboot ●...
  • Page 12 ● No: the phone will not add “P-Preferred-Identity header”. Use X-Grandstream-PBX Configures to use X-Grandstream-PBX header in SIP request. Header Default setting is “Yes”. Configures to use P-Access-Network-Info header in SIP request. Use P-Access-Network-Info Header Default setting is “Yes”. Configures to use P-Emergency-Info header in SIP request. Use P-Emergency-Info Header Default setting is “Yes”.
  • Page 13 SIP T2 Timeout is the maximum retransmit time of any SIP request messages (excluding SIP T2 Timeout the INVITE message). The re-transmitting and doubling of T1 continues until it reaches the T2 value. Default is 4 seconds. Configures whether to put the Outbound Proxy in the Route header, or if SIP messages should always be sent to Outbound Proxy.

  • Page 14: Codec Settings

    Select “Yes” to force using the INVITE method to refresh the session timer. Force INVITE The default setting is “No”. Codec Settings Audio Multiple vocoder types are supported on the phone, the vocoders in the list is a higher preference. Users can configure vocoders in a preference list that is included with the same preference order in SDP message.
  • Page 15 If set to “Yes”, when silence is detected, a small quantity of VAD packets (instead of audio packets) will be sent during the period of no talking. For codec G.723 and G.729 only. Silence Suppression Default setting is “No”. Selects either Fixed or Adaptive for jitter buffer type, based on network conditions. The Jitter Buffer Type default setting is “Adaptive”.

  • Page 16: Account Call Settings

    ● No: No data will be sent ● RTP Version 1: The wrong version infor "1" will be carried when sending RTP data packets. Configures whether Symmetric RTP is used or not. Symmetric RTP means that the UA uses Symmetric RTP the same socket/port for sending and receiving the RTP stream.
  • Page 17 all other incoming calls with SIP Call-Info/Alert-Info headers will be rejected automatically. Default setting is “No”. If enabled, the phone will mute the microphone after answering an intercom call via Call- Mute on Intercom Answer Info/Alert-Info. Transfer Transfer on Conference Configures whether the call is transferred to the other party if the conference initiator Hangup hangs up.

  • Page 18: Account Advanced Settings

    ● Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2- 9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): ● ^1900x. – prevents dialing any number started with 1900; ●...
  • Page 19 Configures whether to dial the number carried by Refer-to header after receiving out-of- dialog SIP REFER request actively. If set to “Disabled“, the phone will send error warning and stop dialing. Allow Unsolicited REFER If set to “Enabled/Force Auth“, the phone will dial the number after sending authentication. If the authentication fails, it will stop dialing.

  • Page 20: Call Settings

    Enable Outbound Configures whether to enable outbound notifications such as Action URL. Notification Call Settings General Select the preferred default account for on-hook or off-hook dialing. when the Preferred Default Account  selected account is unavailable, system will use the first available account to dial out.

  • Page 21: Multicast Paging

    Enable Mute Key In Call When set to "No", the mute key will not work while on call. Transfer Enable Transfer Enables Call Transfer feature. When set to "No", the phone will not hold the current call or the transfer target for an Hold Call Before Completing Transfer Attended Transfer.

  • Page 22: Network Settings

    Network Settings Ethernet Settings Internet Protocol Select Prefer IPv4 or Prefer IPv6 IPv4 Address IPv4 Address The IPv4 address obtained by the phone. Specifies the name of the client. This field is optional but may be required by Internet Service Host name (Option 12) ...

  • Page 23: Programmable Keys

    Configures the layer 3 QoS parameter for RTP. This value is used for IP Precendence, Layer 3 QoS for RTP DiffServ, or MPLS. Enable DHCP VLAN Configures to enable or disable auto-configure for VLAN settings via DHCP. Enable Manual VLAN Configuration Allow phone to keep the VLAN configuration without applying them.

  • Page 24: Speed Dial

    Multi-Purpose Keys Configuration GHP62X Speed Dial...

  • Page 25: System Settings

    Speed Dial Configuration System Settings Time Date and Time Configures the URL or IP address of the NTP server. The phone may obtain NTP Server the date and time from the server. Configures the URL or IP address of the NTP server. The phone may obtain Secondary NTP Server the date and time from the server.
  • Page 26 Web/SSH Access  SSH is often used to “log in” and perform operations on remote computers but it may also be used for transferring data. Parameter Description SSH Access Enable SSH If set to "Yes", the phone will allow any SSH access to the phone. If enabled, the phone will use public key authentication as an alternative option to password SSH Public Key authentication.
  • Page 27 If this option is enabled, IVR can modify the IP, gateway, subnet mask, DNS, profile download Enable Basic settings in protocol and firmware download protocol of the phone. If this option is disabled, the IVR refuses to execute the above instructions. Enabled by Default.
  • Page 28 Handset TX Gain (dB) Configures the transmission gain of the handset. Enable HAC If enabled, the phone will be compatible with nearby hearing aids. Enable Bootup Tone If enabled, the phone will emit a sound effect when it boots up. Configures the LED brightness when the phone is active.

  • Page 29: Maintenance

    Maintenance Upgrade and Provisioning Firmware Parameter Description Upgrade via Manual Upload Upload Firmware File to Update Configures to upload and upgrade firmware. Upgrade via Network Firmware Uprgade via Configures firmware upgrade method as TFTP, FTP, FTPS, HTTP, HTTPS. Firmware Server Path Configures the server path for firmware download.
  • Page 30 Configure via Network Configure Uprgade via  Choose the protocol that will be used for upgrading. Configure Server Path Defines the server path for provisioning. Configure Sever Username The username for the config server. Configure Sever Password The password for the config server. Always Indicate before If enabled, the phone will send credentials before being challenged by the server.

  • Page 31: System Diagnostics

    By default, the device will follow cfgMAC.xml, cfgMAC, cfgMODEL.xml, cfg.xml, devMAC.cfg sequence searches for the first available configuration file and updates the configuration file, and the subsequent configuration files will be ignored.If this Download and Process All configuration item is enabled, the device will follow cfg.xml, cfgMODEL.xml, cfgMAC, Available Config Files cfgMAC.xml, devMAC.cfg downloads configuration files one by one and loads updates.
  • Page 32 Phone Status  Setup Completed Configures the Action URL to send when phone finishes setup process. Registered Configures the Action URL to send when phone successfully registers as a SIP account. Unregistered Configures the Action URL to send when phone unregisters a SIP account. Register Failed Configures the Action URL to send when phone fails to register a SIP account.
  • Page 33 Application Hotel Service This section contains the basic settings of Hotel Service Management, including the basic general information of the hotel where the GHP hotel phone is deployed and also the assigned room number. Parameter Description Hotel Name Configures the hotel name. Hotel Address Configures the hotel address.

  • Page 34: Web Service

    If set to "Yes", Network Access Identifier (NAI) is included as a device identity in the HELD NAI location request sent to the Location Information  E911 Emergency Numbers A user can configure multiple emergency numbers separated with the delimiter symbol ";". If set to "Yes", E.911 INVITE message includes the "Geolocation-Routing"...

  • Page 35: Upgrading And Provisioning

    ● When using Peering scenario, on “System Number” field of the GHP6XX specify the IP address of the peered GDS37XX. ● When using Registration scenario and both GHP6XX and GDS37XX are registered on the same SIP server, specify the SIP extension of the GDS37XX on “System Number”...
  • Page 36 3. Launch the TFTP server and go to the File menu��Configure��Security to change the TFTP server’s default setting from “Receive Only” to “Transmit Only” for the firmware upgrade. 4. Start the TFTP server and configure the TFTP server in the phone’s web configuration interface. 5.
  • Page 37 Zero Configuration settings Click “Pick Extension Segment” to switch to the menu “PBX Settings” – “General Settings”, and enter the corresponding number segment value. Make sure to click save afterward to save the changes. Picking Extension Segments The UCM6301 automatically discovers and manages device addresses on the same network segment. At the same time, UCM supports manual input of device IP to discover devices.

  • Page 38: Restore Factory Default Settings

    Phone users can dial service code **766* + room number to set the room number, and dial service code **766# to hear the room number announcement. When the hotel room number is already in use, phone users should dial service code **766* + keypad password + room number + # to reset the room number.
  • Page 39 The factory reset will immediately start after you click OK. Factory Reset Confirmation Warning Once the process of resetting to factory settings has started, it cannot be cancelled and all the configuration will be lost. To avoid losing your configuration, please back it up first. HANDLING METHOD FOR PHONE FAILURE STARTUP State definition of the phone startup phase Phone startup includes the following four stages.

  • Page 40: Change Log

    Grandstream Networks, Inc. is not permitted. Grandstream is a registered trademark and the Grandstream logo is the trademark of Grandstream Networks, Inc. in the United States, Europe, and other countries.
  • Page 41 20 cm between the radiator and your body. CE Authentication Hereby, Grandstream Networks, Inc. declares that the radio equipment GHP6XX/W are in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.grandstream.com/support/resources/...

This manual is also suitable for:

Ghp61x/wGhp62x/w

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