Grandstream Networks GXP2124 User Manual
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Grandstream Networks GXP2124 User Manual

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Grandstream Networks, Inc.
GXP2124 SIP Enterprise Phone
GXP2124 User Manual
www.grandstream.com
Firmware version: 1.0.3.19
http://esupport.grandstream.com

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Summary of Contents for Grandstream Networks GXP2124

  • Page 1 Grandstream Networks, Inc. GXP2124 SIP Enterprise Phone GXP2124 User Manual www.grandstream.com Firmware version: 1.0.3.19 http://esupport.grandstream.com...

  • Page 2: Table Of Contents

    QUIPMENT ACKAGING GXP2124 ......................4 ONNECTING ......................... 5 AFETY OMPLIANCES ..........................5 ARRANTY PRODUCT OVERVIEW ........................ 6 USING THE GXP2124 SIP ENTERPRISE PHONE ..............9 LCD ....................9 ETTING AMILIAR WITH THE ....................... 13 AKING HONE ALLS ......................16 NSWERING...
  • Page 3 Equipment Packaging ..................4 Table 2: GXP2124 Connectors ..................4 Table 3: GXP2124 Feature Guide ................. 6 Table 4: GXP2124 Key Features in a Glance ..............6 Table 5: GXP2124 Hardware Specifications ..............7 Table 6: GXP2124 Technical Specifications ..............7 Table 7: LCD Display Definition ..................

  • Page 4: Gxp2124 User Manual

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the GXP2124 as it may cause damage to the products and void the manufacturer warranty.

  • Page 5: Installation

    Handset Jack RJ9. To setup the GXP2124, follow the steps below: 1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable.

  • Page 6: Safety Compliances

    The GXP2124 complies with FCC/CE and various safety standards. The GXP2124 power adaptor is compliant with the UL standard. Only use the universal power adaptor provided with the GXP2124 package. The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adaptors.

  • Page 7: Product Overview

    4 lines with 4 SIP accounts Programmable Speed-dial/BLF Keys 24+4 XML Programmable Soft Keys Table 4: GXP2124 Key Features in a Glance Features Benefits Open Standards Compatible SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A record, SRV and NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE, 802.1x, LLDP, LDAP, TR-069, TLS, SRTP, IPV6...

  • Page 8: Table 5: Gxp2124 Hardware Specifications

    Table 5: GXP2124 Hardware Specifications GXP2124 LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display 240x120 pixel Expansion Module Support RJ9, supporting EHS (Electronic Hook-Switch) with Plantronics...
  • Page 9 Temperature and Humidity 32–104 F / 0–40 C, 10 - 90% (non-condensing) GXP2124 phone, handset with cord, base stand, universal power supply, Package Content network cable, Quick Start Guide Compliance FCC Part 15 (CFR 47) Class B; EN55022 Class B, EN55024, EN61000-3- 2, EN61000-3-3, EN 60950-1;...

  • Page 10: Using The Gxp2124 Sip Enterprise Phone

    Using the GXP2124 SIP Enterprise Phone ETTING AMILIAR WITH THE GXP2124 has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Table 7: LCD Display Definition Display Definition Displays the current date and time.
  • Page 11 SPECIAL SOFTKEYS (Only When Integrated with  CallPark GXE5024/5028) When a GXP2124 dials out, the Call Park softkey will display on screen. To park the call, press the “Call Park” button.   Grandstream Networks, Inc. GXP2124 User Manual Page 10 of 50 Firmware version: 1.0.3.19...

  • Page 12: Table 8: Lcd Icons

     PickUp When another GXP2124 goes off-hook, the Call Pickup softkey will display on screen. To pick up the parked call, press the “Call Pickup” button. Call Queue: Please refer to GXE5024/5028 Online User Manual for more information.  SignIn Press this button to sign in to the call queue.

  • Page 13: Table 9: Gxp2124 Keypad Buttons

    Save Call Record: Indicates phone system writing the call records into the flash. It might take 10 to 20 seconds to finish the process. The saving interval can be configured under GXP2124 web GUI->Basic settings: Call History Flash Writing. Waiting For Response: Please wait for the phone system to response before the keypad entry.

  • Page 14: Making Phone Calls

    Handset, Speakerphone and Headset Mode The GXP2124 allows you to make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key; or switch between the handset and headset by pressing the headset key.
  • Page 15 “VoIP 2” and the subsequent call will be made through SIP account 2. Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use, the GXP2124 will flash the next available LINE in red. Completing Calls There are six ways to complete a call: 1.
  • Page 16  Press SEND key. 6. V : On the GXP2124, the Multiple Purpose Key (programmable hard key) has to be ALL RETURN configured as Call Return under Web GUI->Basic Settings configuration. No user name and user ID has to be set on the Multiple Purpose Key for Call Return. After pressing the Call Return key, the last answered number will be dialed out.

  • Page 17: Answering Phone Calls

    Quick IP Call Mode The GXP2124 also supports Quick IP call mode. This enables the phone to make direct IP-calls, using only the last few digits (last octet) of the target phone’s IP-number. This is possible only if both phones are in under the same LAN/VPN.
  • Page 18 Attended Transfer under Web GUI->Advanced Setting Page. To complete attended transfer using Auto-Attended Transfer mode, follow the steps below:  GXP2124 is in an active call. Press “TRANSFER” button. It will bring up another line using the current account and put the previous call on hold. ...
  • Page 19 During the conference, pressing "Hold" softkey or a new-established call can put the current conference call on hold.  When the GXP2124 is on screen with all conferenced-lines on hold, press "ReConf" softkey to re-establish the conference call.  When the conference call is put on hold, users could also press the separate line key to talk to each line.
  • Page 20 Shared Call Appearance (SCA) The GXP2124 phone supports shared call appearance by Broadsoft standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line.

  • Page 21: Call Features

    For more information on configuring SCA to work on Broadsoft platform, please refer to the link below: http://www.grandstream.com/products/gxp_series/general/documents/gs_sca_guide.pdf EATURES The GXP2124 supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 10: GXP2124 Call Features...

  • Page 22: Customized Lcd Screen & Xml

    USTOMIZED CREEN Grandstream GXP2124 Enterprise IP phone supports 1) XML Custom Screen, 2) XML Downloadable Phonebook, and 3) XML application. Please refer to the following link for documentation and templates. 1) XML Custom Screen (custom idle screen logo, softkey layout and etc.) http://www.grandstream.com/products/gxp_series/general/documents/GXP21xx_1450_XML_Screen_Customizatio...

  • Page 23: Configuration Guide

    Configuration Guide The GXP2124 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. ONFIGURATION EYPAD To enter the MENU, press the MENU/OK round button in the center of the navigation arrow keys. Navigate the menu by using the arrow keys: up/down and left/right.
  • Page 24 Configure 802.1Q/VLAN Tag and priority value.  Headset Type Select GXP2124 to use normal headset or Plantronics EHS headset. Please make sure headset is plugged in the RJ9 port on the back of the phone before using the headset. Grandstream Networks, Inc.

  • Page 25: Figure 1: Keypad Gui Flow

    MENU/OK button on the selected the account will directly dial into the voicemail. Reboot Reboot. Exit Exit from this menu. In next page, Figure 1 shows the Keypad GUI flow for GXP2124. 1: K GUI F IGURE EYPAD Grandstream Networks, Inc.
  • Page 26 Back Back Account X Call Features Forward All Account 1 Forward Busy Account 2 Forward No Answer Account 3 No Answer Timeout Account 4 Grandstream Networks, Inc. GXP2124 User Manual Page 25 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...

  • Page 27: Configuration Via Web Browser

    VIA W ONFIGURATION ROWSER The GXP2124 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE, Mozilla Firefox and Google Chrome. Access the Web Configuration Menu To access the phone’s Web Configuration Menu...
  • Page 28 Public Mode: The GXP2124 supports hot desking using public mode. Under public mode, users could login the GXP2124 with the SIP account user ID and password. Please following the steps below to configure the phone for public mode: ...

  • Page 29: Table 12: Device Configuration - Status

    • Core: Core code version number. • Base: Base code version number. • DSP: DSP code version number. • Aux: Aux code version number. (For GXP2124, it shows unknown on aux version) System Up Time This field shows system up time since the last reboot.
  • Page 30 The functions in 3, 4, 5, 6, 7, 10, 11 are connected to one of the accounts and have target username (for description purpose in web GUI) and UserID. Grandstream Networks, Inc. GXP2124 User Manual Page 29 of 50 Firmware version: 1.0.3.19...
  • Page 31 PBX has to support this feature. 5. Speed Dial Via Active Account This option will act just like speed dial, but based on the current active Grandstream Networks, Inc. GXP2124 User Manual Page 30 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...
  • Page 32 City Code – Enter city code (for example, USCA0638 is the city code for Los Angeles, CA, US.)  Update Interval – Refresh time in minutes  Degree Unit – Select Automatic, Fahrenheit or Celsius Grandstream Networks, Inc. GXP2124 User Manual Page 31 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...
  • Page 33 Settings to customize the display of stock via:  Stock Code – Enter stock code Stock information is displayed in GXP2124 LCD when “Enable Stock Update” is set to “Yes” and pressing the “SwitchSCR” soft-key twice. By default, the stock code configured on the GXP2124 is: DJI;.IXIC;INX;.FTSE;.STOXX50E;.FCHI;.N225;.BSESN;.HSI;.TWII...
  • Page 34 HEADSET Key When headset is connected to GXP2124, users could use the HEADSET button in Mode two different modes: 1. Default Mode:  When GXP2124 is in idle, press HEADSET button to offhook the phone and make calls by using headset.

  • Page 35: Table 14: Device Configuration - Settings /Advanced Settings

    RTP ports. This is usually necessary when multiple GXPs are behind the same NAT. Default is “No”. Keep-alive interval This parameter specifies how often the GXP2124 sends a blank UDP packet to the SIP server in order to keep the NAT “pin hole” open. Default is 20 seconds. Use NAT IP NAT IP address used in SIP/SDP message.
  • Page 36 TFTP, HTTP or HTTPS. • TFTP: GXP2124 retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time. If there is no new firmware file or configuration file, the system will start the boot process using the existing firmware or config file. If a TFTP server is configured and new firmware files are retrieved, the new downloaded image is saved into the Flash memory.
  • Page 37 1 entry will be saved and displayed. LDAP Directory IP address or domain name of LDAP script server. Grandstream Networks, Inc. GXP2124 User Manual Page 36 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...
  • Page 38 The IP address or URL of System log server. This feature is especially useful for ITSPs. Syslog Level Select the syslog level for GXP2124 to report. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: ...
  • Page 39 - In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Grandstream Networks, Inc. GXP2124 User Manual Page 38 of 50 Firmware version: 1.0.3.19...
  • Page 40 When the phone boots up, press and hold STAR key for 4 seconds and enter the new password to unlock it. Password to Enter the password to lock the keypad in web GUI. Grandstream Networks, Inc. GXP2124 User Manual Page 39 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...

  • Page 41: Table 15: Sip Account Settings

    Download the current device configuration txt file. In the txt file, all the P values will be Configuration displayed except for the password fields. GXP2124 has up to 4 line appearances, each with an independent SIP account. Each SIP account requires its own configuration page. Their configurations are identical. Table 15: SIP Account Settings Account Active This field indicates whether the account is active.
  • Page 42 Subscribe messages (except for message waiting) to the “SIP Server” and “Secondary SIP Server” for the same account. When making a call, GXP2124 will use the registered primary “SIP server” first. If this primary “SIP Server” is not available, the registered “Secondary SIP Server” will be used.
  • Page 43 The default interval is 60 minutes. The maximum interval is 65,535 minutes (about 45 days). Reregister Before This parameter allows user to specify the time frequency (in seconds) that GXP2124 Expiration sends out a re-registration request before the Register Expiration. By default is 0 second.
  • Page 44 [147] - any digit of 1, 4, or 7 <2=011> - replace digit 2 with 011 when dialing g) | - the OR operand Grandstream Networks, Inc. GXP2124 User Manual Page 43 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...
  • Page 45 The default value is 180 seconds. Min-SE Defines the minimum session expiration (in seconds). Default is 90 seconds. Grandstream Networks, Inc. GXP2124 User Manual Page 44 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...
  • Page 46 Default is “No”. If set to “Yes”, anonymous call will be rejected. Rejection Default is “No”. If set to “Yes”, GXP2124 will automatically switch on speaker to Auto Answer answer the incoming call. Set to Intercom/Paging mode, it will answer the call based on the SIP info header from the server.
  • Page 47 64 (x2.5ms) frames respectively. Please be careful when editing these parameters. Adjusting these parameters will also change the dynamic jitter buffer. The GXP2124 has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms.

  • Page 48: Saving The Configuration Changes

    Export Current phonebook XML from phone to local PC.  Import Current phonebook XML from local PC.  Click on the contact number to make a call to it. The call will be dialed out directly from GXP2124. AVING THE ONFIGURATION HANGES After the user makes a change to the configuration, press the “Update”...

  • Page 49: Software Upgrade & Customization

    To configure the Upgrade Server via the Web configuration interface, open the web browser. Enter the GXP2124 IP address. Enter the admin password to access the web configuration interface. In the ADVANCED SETTINGS page, enter the Upgrade Server’s IP address or FQDN in the “Firmware Server Path”...

  • Page 50: Configuration File Download

    ONFIGURATION OWNLOAD The GXP2124 can be configured via Web Interface as well as via Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The “Config Server Path” is the TFTP or HTTP server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be the same or different from the “Firmware Server Path”.

  • Page 51: Restore Factory Default Setting

    Step 2: A warning window will pop out to make sure a reset is requested and confirmed. Step 3: Press the “OK” confirm and the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP2124 User Manual Page 50 of 50 Firmware version: 1.0.3.19 Last Updated: 03/2012...

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