Troubleshooting The Upgrade - Nortel Voice Mail Software Manual

Troubleshooting the upgrade

The following tables assist you during the upgrade procedure.
Table 1 explains the meanings of audible messages that are not error messages.
Non-error message
Series of five ascending tones, repeated
indefinitely until the power is removed from the
NAM.
One, two, three, or four tones approximately three
minutes after power up.
Series of very quick descending tones.
Table 1 Non-error messages played during the upgrade process
Refer to Table 2 and Table 3 for error messages, their meanings, and corrective
action required.
Error Message Problem
A sequence of two A failure occurred
descending tones, during the upgrade. The
repeated indefinitely. problem is most likely
corrupted data on the
NAM.
A sequence of three The wrong CD-ROM
descending tones, disk is in the CD-ROM
repeated indefinitely. drive.
A sequence of four The upgrade was
descending tones, started, but then
repeated indefinitely. aborted.
A sequence of five There is insufficient
descending tones, space on the NAM to
repeated indefinitely. perform the upgrade.
A sequence of eight Invalid or no Norstar
descending tones, Voice Mail 4.1 Security
repeated indefinitely. Key Code entered.
Table 2 Error messages played during upgrade process
P0994576 Issue 01
Upgrading a Norstar Voice Mail system with a 270 MB hard disk drive 41
Corrective Action
1. Contact your Norstar Technical Support group for
assistance.
1. Ensure the "Norstar Voice Mail 4.1 CD-ROM
disk" is in the CD-ROM drive.
2. Re-attempt the upgrade procedure.
3. A hardware upgrade may be required; contact
your Norstar Technical Support group for assistance.
1. Ensure the "Norstar Voice Mail 4.1 CD-ROM
disk" is in the CD-ROM drive.
2. Ensure the "Norstar Voice Mail 4.1 Upgrade Boot
Diskette" is in the floppy diskette drive of the NAM.
3. Re-attempt the upgrade procedure.
4. Contact your Norstar Technical Support group for
assistance.
1. Delete saved messages form the system.
2. Re-attempt the upgrade procedure.
3. A hardware upgrade may be required, contact
your Norstar Technical Support group for assistance.
1. Enter the Norstar Voice Mail 4.1 Security Key
Code for the system .
Meaning
Successful Installation.
One tone for each DVC detected.
NAM has shutdown properly.
Norstar Voice Mail 4.1 Software Upgrade Guide