Set Event Handling - Nortel CTI ToolKit User Manual

Set Event Handling

App. #
SE-1
SE-2
SE-3
SE-4
SE-5
SE-6
# P0606089 Ver: 1.1
Example Application Name, Location, Function, and Usage
/samples/CS-AD/ACDAgent.ppr
1. CTI init; read config file for agent DN and this device; get cti resource
2. Log agent in (trap vrto if request times out)
3. Set agent ready (trap vrto if request times out)
4. Wait 5 minutes to answer call via cti calls; not traditional Answer block; wait for release
5. Set agent not ready (trap vrto if request times out)
6. Log agent out (trap vrto if request times out)
/samples/CS-AD/AniAndDnis.ppr
1. CTI init; get cti resource
2. Use Answer block to wait for call, then wait for established
3. Get ANI & DNIS
4. Get Telephony Link Data
5. Wait for release
/samples/CS-AD/Anologue.ppr
1. Read config file for agent DN and this device (logging only)
2. Get cti resource
3. Log agent in (trap vrto if request times out)
4. Delay to simulate phone conversation
5. Hang up
6. Log agent out (trap vrto if request times out)
/samples/CS-AD/BlindXfer.ppr
1. CTI init
2. Get cti resource
3. Read config file for number to transfer to
4. Use Answer block to wait for call, then wait for established
5. Make blind transfer request
/samples/CS-AD/Conference.ppr
1. CTI init
2. Get cti resource
3. Use Answer block to wait for call, then wait for established
4. Handle vrto if time out occurs
5. Read config file for number to conference to
6. Initiate conference using config file number to connect to
7. Complete conference
8. Delay to simulate phone conversation
9. Hang up
/samples/CS-AD/ConsultXfer.ppr
1. CTI init
2. Get cti resource
3. Read config file for number to consult transfer to
4. Use Answer block to wait for call, then wait for established
5. Handle vrto if time out occurs
6. Make consult transfer using config file number to connect to
7. Complete conference
8. Hang up as application terminates
Nortel Networks Confidential
Example Applications
Page 59