Peri-Ipml/M1 Link Or Sccs; (Same As Above Followed By Another .) - Nortel CTI ToolKit User Manual

Product
Peri-IPML/M1 link
or SCCS (continued)
#P0606089 – Ver: 1.1
Feature / Function / Toolkit Blocks
Perform Consultation Transfer - Initiate and Complete Two Step Transfer. IVR application
initiates the transfer, places the caller on hold, and the connects the IVR to the destination
DN. When the complete transfer is issued, the caller is connected to the Destination DN and
the IVR port is disconnected.
Initiate Two-Step Transfer
1.
2.
3.
4.
5.
6.
Complete Two Step Transfer
(Same as above followed by another
Perform Blind Transfer (one-step Transfer) – When the transfer is completed, the Caller is
connected to the destination DN and IVR is disconnected.
Initiate Blind Transfer
1.
2.
3.
4.
5.
6.
Perform Consultation Conference - Initiate and Complete Conference. IVR application
initiates the conference, places the caller on hold, and connects the IVR to the destination
DN. When the complete conference is issued, the caller is connected to the Destination DN
and the IVR port.
Initiate Conference
1.
2.
3.
4.
5.
6.
Complete Conference
(Same as above followed by another
Retrieve held Call by a Consultation Transfer or Consultation Conference.
Hold Call
1.
2.
3.
4.
5.
6.
Retrieve Call
(Same as above followed by another
Nortel Networks Confidential
page 32
page 37
page 42
page 32
page 37
page 42
page 32
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page 32
page 37
page 42
Overview of CTI Features
Example
Apps
TR-4 (page
TR-4 (page
.)
TR-2 (page
TR-3 (page
TR-3 (page
.)
TR-5 (page
TR-5 (page
.)
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