Device Statistics Data - Nortel CTI ToolKit User Manual

# P0606089 Ver: 1.1

Device Statistics Data

This block obtains statistics
information from SCCS through
the RSM interface on various
devices such as agents,
applications, or skill sets. This
block uses the csrsm resource.
The Device Statistics Data
• Statistics Device: Should
be assigned a value specific
to the application, such as
"LinuxDeveloper" as a type
of operator skill. The only
applicable value for this field
is a character string.
• Statistic Group: Should be assigned a value from the
CTI.Requests.CSRSMStatisticGroup folder (such as SkillItd for skill
information provided on an "interval to date" basis). Valid values for this field
are accessed from the CSRSMStatisticGroups menu.
Nortel Networks Confidential
CTI Toolkit Blocks Reference
block has two parameters:
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