HunterDouglas Duette Installation Operation Care
Honeycomb shades vertiglide side stack design powerview gen 3 automation
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Summary of Contents for HunterDouglas Duette
- Page 1 Installation Operation Care • • Duette Honeycomb Shades ® Vertiglide Side Stack Design ™ PowerView Gen 3 Automation ®...
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Page 2: Table Of Contents
CONTENTS GETTING STARTED ...............1 Product View (Left Stack) ............1 Dual Operation ...............2 Tools and Fasteners Needed ..........3 INSTALLATION ..............4 Installation Brackets Required..........4 Installation Overview .............4 Outside Mount ...............6 Inside/Ceiling Mount ............10 Install the Fabric Stack ............12 Mount the PowerView Gen 3 Control Button ....24 ®... -
Page 3: Getting Started
GETTING STARTED Product View (Left Stack) Headrail Installation Brackets Manual Control Button Moving Rail Bracket* Battery Wands Cord Tensioners* Tension Ribbon Cable Clip* Cord Motor Gear Box Fabric Carriers Stationary Rail Bracket Handle Stationary Rail Moving Rail Inside Mount Adaptor Stationary Rail Bottom Bracket *Located inside headrail... -
Page 4: Dual Operation
6" from the top of the moving rail. Please do not unwrap the cords until instructed to do so. Dual Operation An innovative feature of Duette Vertiglide with PowerView Gen 3 Automation is dual ®... -
Page 5: Tools And Fasteners Needed
GETTING STARTED Tools and Fasteners Needed Flat blade and magnetic-tipped Phillips screwdrivers ■ Level (laser level is recommended) ■ Measuring tape and pencil ■ Power drill, ⁄ " drill bit, and ⁄ " hex driver ■ Scissors ■ In addition, you will need fasteners designed to work with your specific mounting surface(s). #6 Hex Head Screws (Provided). -
Page 6: Installation
INSTALLATION Installation Brackets Required Shade Brackets Width Required* The number of installation brackets required varies with 12" – 31" headrail width, as shown in the table. ⁄ " – 66" NOTE: Two installers are recommended for ⁄ " – 96" shades over 84"... - Page 7 INSTALLATION Stacking Configurations Determine which Vertiglide stacking configuration you are installing: left stack or right stack. ■ If a sliding glass door opens from the right side, a left stack configuration is best. If the ■ door opens from the left side, a right stack configuration is best. Right Stack Left Stack NOTE: A left stack configuration is shown throughout these instructions.
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Page 8: Outside Mount
INSTALLATION – OUTSIDE MOUNT Outside Mount Mount the Installation Brackets Center the headrail over the window opening at the desired height. Measure the width of ■ the window and use a pencil to mark the center of the window. Measure the width of the headrail and mark the center of the headrail. - Page 9 INSTALLATION – OUTSIDE MOUNT Center the brackets on your marks and mark the screw holes. ■ When using extension brackets, mark two screw holes per bracket. ➤ Drill the screw holes using a ⁄ " drill bit. ■ CAUTION: Use drywall anchors when mounting into drywall. Use the drill bit size recommended by the manufacturer.
- Page 10 INSTALLATION – OUTSIDE MOUNT If using spacer blocks, first attach the installation bracket to the ■ ⁄ " spacer block before stacking additional spacer blocks or shims together. Insert the legs of the installation bracket into the tabs on the spacer ➤...
- Page 11 INSTALLATION – OUTSIDE MOUNT Mount the Headrail Mount the headrail into the installation brackets. Do not remove any components from the ■ headrail. Both end plates should remain attached to the ends of the headrail. Carefully align the headrail with the end marks on the mounting surface. Headrail ➤...
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Page 12: Inside/Ceiling Mount
INSTALLATION – INSIDE MOUNT Inside/Ceiling Mount Mount the Installation Brackets Mark 8" in from each jamb. This marks the center points of the two end brackets. ■ Mark the locations of any additional brackets, spaced evenly between the two end ➤... - Page 13 INSTALLATION – INSIDE MOUNT Attach the installation brackets using the screws provided. ■ IMPORTANT: Be sure the front edges of the installation brackets are level and aligned to each other. Use shims if necessary to level the brackets. Mount the Headrail Mount the headrail into the installation brackets.
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Page 14: Install The Fabric Stack
INSTALLATION Install the Fabric Stack NOTE: The installation procedures that follow are the same for inside and outside mounts, except where indicated. Prepare the Fabric Stack Start with the left fabric stack. Insert the left bracket of the stationary rail bracket into the ■... - Page 15 INSTALLATION Insert the stationary rail bottom bracket into the bottom of the stationary rail. ■ The bracket fits into grooves at the bottom of the rail. ➤ Insert the bracket with the mounting flanges to the back, away from the fabric stack as ➤...
- Page 16 INSTALLATION Review the diagram below to familiarize yourself with where the fabric carrier wheels fit ■ inside the headrail. Note that the headrail is notched to allow insertion of the wheels. Above the notch is a foam block to keep the wheels in place during installation. ➤...
- Page 17 INSTALLATION Install the stationary rail bracket. ■ Hook the stationary rail bracket to the headrail as illustrated below. ➤ After hooking it to the headrail, you may allow the stationary rail to hang freely. ➤ Stationary Rail Bracket Stationary Rail Position the stationary rail bracket.
- Page 18 INSTALLATION Outside Mount: Attach the stationary rail bottom bracket. The bracket may be attached ■ to the wall or floor. In most cases, to avoid drilling into the floor it is attached to the wall. Level the stationary rail front to back ➤...
- Page 19 INSTALLATION Inside Mount: Attach the stationary rail bottom bracket. The bracket may be attached to ■ the sill or floor. It may also be attached to the jamb using the inside mount adapter. Be sure the stationary rail is flush against the jamb. ➤...
- Page 20 INSTALLATION Secure the stationary rail bracket using ■ the provided small screw. Hold the bracket in place and screw through either of the two holes on the bracket. NOTE: Two #8 x ⁄ " pan head screws are provided; one is a spare. Set Cord Tension Unwrap the cord from the orange cord organizer.
- Page 21 INSTALLATION Study the cording diagram below. The cords are connected to the end plate that is ■ opposite the fabric stack. (In the illustration, the two cords are shaded differently to make the routing easier to follow.) One of the washers is anchored to the end plate in the middle slot. The cord is routed ➤...
- Page 22 INSTALLATION Position the cords. ■ From the outside of the end plate, place the washer on the end of one cord behind the ➤ slot in the middle of the end plate, so that the cord fits into the slot. Pull the cord taut to seat the washer.
- Page 23 INSTALLATION Remove slack from the cord by moving the ■ cord tensioner away from the end plate it is looped around. If the tensioner must be moved more ➤ than one-third of the headrail width away from its end plate to remove slack, re-tie the knot and trim the excess cord.
- Page 24 INSTALLATION To adjust the bottom end of the moving rail to the left, loosen the left screw one-half ➤ turn, then tighten the right screw one-half turn. Repeat until the rail is properly aligned. IMPORTANT: After making the adjustments, check to be sure both screws are tight on the moving rail bracket.
- Page 25 INSTALLATION Tension the cord. ■ IMPORTANT: When the cord is properly tensioned, the moving rail slides easily yet holds its position anywhere along its travel. Slide the cord tensioner along its channel in the headrail until the cord is taut. ➤...
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Page 26: Mount The Powerview Gen 3 Control Button
INSTALLATION Mount the PowerView Gen 3 Control Button ® The control button is inside the headrail, near the motor, attached to a wire harness that is connected to the motor. Remove the control button from the headrail. ■ Disconnect the 10-pin connector from the ➤... - Page 27 INSTALLATION Affix the control button to the wall or molding. ■ Peel the backing from the double-sided tape on the rear of the assembly. ➤ Press the control button onto the mounting surface, as shown. ➤ IMPORTANT: Choose a location where the control button will not be obstructed by the valance or side rails, and where the wire will not be pinched.
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Page 28: Connect The Power Source
For battery wands, see below. ➤ For satellite-mounted rechargeable battery wand, see 27. ➤ For the 18V DC Power Supply, see 29. ➤ Battery Wands (If Applicable) Two battery wands come with Duette Vertiglide PowerView Gen 3 shades 54" wide or ™ ® ®... - Page 29 INSTALLATION One Battery Wand Only (If Applicable) NOTE: Refer to this section if your order came with one battery wand only. Plug the single power cable from the motor into the socket on the battery wand. ■ Place the battery wand into the front channel of the headrail. The front lip on the channel ■...
- Page 30 INSTALLATION Connect the power cable from the motor side into the power socket on the rechargeable ■ battery mount. NOTE: With longer extension cables, wire retainers (not supplied) are recommended to secure the cable. Battery Mount Extension Power Cable Cable from Shade (If Needed) Insert the Battery Wand into the Battery Mount...
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Page 31: Testing The Shade
INSTALLATION 18V DC Power Supply Power cable NOTE: When power is connected to the motor, a blue LED inside from shade motor the control button housing will flash to indicate the shade is ready for operation. Plug the power cable from the shade motor into the extension cable. ■... -
Page 32: Operation
OPERATION Operating the PowerView App and Gen 3 Remote ® Syncing and Programming Your Remote Activate the remote by pulling both plastic tabs from the back battery compartment. ■ Download the PowerView App for your smartphone or tablet at hdpvapp.com. ■... - Page 33 Android smartphones and tablets. For ™ ® more information regarding setup and operation using the PowerView App, refer to https://help.hunterdouglas.com/s/powerview-gen-3-manuals. PowerView Gen 3 Gateway ® The PowerView Gen 3 Gateway is used to control shades in larger projects as well as ®...
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Page 34: Resetting The Shade
OPERATION Resetting the Shade Calibration Reset The calibration reset is used to recalibrate the shade's travel limits. This action is performed in the PowerView App. ® Select Calibrate Shade in the Advanced Options section of the Shade Settings menu in the ■... -
Page 35: Installation - Valance
INSTALLATION – VALANCE Valance Types Determine the type of valance you are installing with your shade: Sydney III (aluminum) or ■ EverWood Grandover (alternative wood). ® ™ Valance Clips Sydney III Aluminum Valance 1¼" Pleat ¾" Pleat Size Size Corner End Cap Return Valance Clips... -
Page 36: Valance Attachment
INSTALLATION – VALANCE Valance Attachment Attach Valance Clips Attach the valance clips to the headrail. ■ Position the bottom of the valance clip under the bottom lip of the headrail. ➤ Rotate the valance clip up to snap it into place on the top of the headrail. ➤... - Page 37 INSTALLATION – VALANCE Syndey III Aluminum Valance Outside mounts and non-flush inside mounts only: Use the valance corner end caps ■ to attach a return to each end of the valance. Corner End Cap Slide the valance corner end cap onto the valance. Do not hammer the end cap into the ➤...
- Page 38 INSTALLATION – VALANCE Wider shades with two-piece valances: Splice the two pieces together using the ■ valance splice. Lay the two pieces face-down on a ➤ flat surface with the valance splice between them, as shown at the right. Insert the valance splice into one of the ➤...
- Page 39 INSTALLATION – VALANCE Attach the valance to the valance clips, as shown. ■ Insert the top of the valance into the top of the valance clip. ➤ Rotate the valance down to snap it into place onto the headrail. ➤ Valance TIP: Tap the valance at each clip to assure that the valance is securely attached to the valance clips and the clips are securely attached to the headrail.
- Page 40 INSTALLATION – VALANCE Alternative Wood Valance Front of Outside mounts and non-flush inside ■ Notch Valance mounts only: Use the valance corner Valance brackets to attach a return to each end of Return the valance. (Cross- Section) Fit the tabs on the corner bracket into ➤...
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Page 41: Room Divider Installation
INSTALLATION – VALANCE Attach the valance to the dovetail brackets, as shown below. ■ Place the top groove of the valance into the top of the dovetail bracket. ➤ Rotate the valance down and squeeze the dovetail bracket against the valance to ➤... -
Page 42: Troubleshooting
TROUBLESHOOTING Troubleshooting If your shade is not operating correctly: Review the digital support guide for your control device. ■ Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331. Problem The shade will not snap into the installation brackets. - Page 43 TROUBLESHOOTING Problem PowerView Gen 3 only: The shade does not responde to the remote. ® Solution IMPORTANT: A shade will not operate using the remote until it has been joined to a group. Check that the correct group number is selected. The LED on that group number will light up.
- Page 44 TROUBLESHOOTING Problem Rechargeable battery needs recharging. Solution There are two methods for charging the rechargeable battery wand — the dual charging station or the single charger. CAUTION: The rechargeable battery wand can only be charged with these Hunter Douglas provided charging options. Attempting to charge battery wands with an alternative charger may result in permanent damage.
- Page 45 TROUBLESHOOTING Problem Rechargeable battery needs recharging (continued) Solution Recharging Via the Single Charger Remove the rechargeable battery wand from the mount, or insert the single charger cable without removing from the shading. Attach the plug adapter to the charger. ■ Plug the charger into a standard AC outlet.
- Page 46 TROUBLESHOOTING Problem The fabric billows out when moving the shade to the stacked (fully open) position. Solution Increase the cord tension. Slide the cord tensioner toward the fabric stack to slightly increase the tension. See “Set Cord Tension” on page 18. Problem The cord tensioner does not lock into place.
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Page 47: Care
“Install the Fabric Stack” on page 12. Cleaning Procedures Hunter Douglas Duette Honeycomb Shades are made of anti-static, dust-resistant fabric ® which repels dirt and dust. For most honeycomb fabrics, the following cleaning options are available. - Page 48 Allow the shade to dry in the completely closed position. ■ Bathtub Cleaning/Water Immersion CAUTION: Do not immerse Alexa, Alexa Metallic, Calypso, Commercial, Elan, India Silk, all Batiste fabrics, all Alustra Duette fabrics, and all room-darkening fabrics. Do not immerse ® ® Applause Esprit fabrics.
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Page 49: Declarations
CE Statement Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA Hunter Douglas hereby declares that the PV36 is in compliance with the essential requirements and other relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment Directive (RED) 2014/53/EU. -
Page 50: Child Safety
CHILD SAFETY... -
Page 51: Warranty
If you are not thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
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