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HunterDouglas Sonnette Installation Manual

Cellular roller shades powerview gen 3 automation
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Installation
Operation
Care
•
•
Sonnette
®
Cellular Roller Shades
PowerView
Gen 3 Automation
®

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Summary of Contents for HunterDouglas Sonnette

  • Page 1 Installation Operation Care • • Sonnette ® Cellular Roller Shades PowerView Gen 3 Automation ®...

  • Page 2: Table Of Contents

    CONTENTS GETTING STARTED ..................1 Product View ....................1 Tools and Fasteners Needed ................2 INSTALLATION ..................... 3 Installation Overview ..................3 Step 1: Mount the Installation Brackets ............3 Mount the Installation Brackets — Inside Mount ..........4 Mount the Installation Brackets — Outside Mount ........5 STEP 2: Attach Rechargeable Battery Mount to Headrail (If Applicable) ..8 STEP 3: Install the Shade ................9 STEP 4: Connect the Power Source ..............10...

  • Page 3: Getting Started

    GETTING STARTED Product View 18V Battery Installation Wand Brackets Control Button Headrail Bottom Rail Bottom Rail End Cap Not Shown: Rechargeable Battery Wand, Satellite Battery Pack, C-Size Satellite Battery Wand, 18V DC Power Supply, and XL Installation Brackets...

  • Page 4: Tools And Fasteners Needed

    GETTING STARTED Thank you for purchasing Hunter Douglas Sonnette Cellular Roller Shades with PowerView ® ® Gen 3 Automation. With proper installation, operation, and care, your new shades will provide years of beauty and performance. Please thoroughly review this instruction booklet and the enclosed packing list before beginning the installation.

  • Page 5: Installation

    INSTALLATION Installation Overview To install your shade, you will need to perform the following four steps: STEP 1: Mount the Installation Brackets STEP 2: Attach the Rechargeable Battery Mount to the Headrail, If Applicable STEP 3: Install the Shade STEP 4: Connect the Power Source Step 1: Mount the Installation Brackets Shade Width Brackets...

  • Page 6: Mount The Installation Brackets - Inside Mount

    INSTALLATION Mount the Installation Brackets — Inside Mount Prepare the Installation Brackets Use pliers or heavy duty scissors to remove the top ■ tabs on the installation brackets. NOTE: Save these tabs once removed. They may be used as shims, if necessary. Bracket Lever Remove Tab Mount the Installation Brackets...

  • Page 7: Mount The Installation Brackets - Outside Mount

    INSTALLATION Attach the installation brackets using the screws provided. ■ IMPORTANT: Do not overtighten the screws. Check to ensure the bracket lever can be moved easily side to side. If not, loosen the screws in one-eighth turn increments until the lever can be moved easily.
  • Page 8 INSTALLATION A minimum 1 ⁄ " flat vertical surface is required for the installation brackets. Extension ➤ brackets require 1 ⁄ ". The top of the installation brackets or extension brackets should be at the desired ➤ height. The brackets should be level and aligned to each other. CAUTION: The rear of the brackets must be flush against a flat mounting surface.
  • Page 9 INSTALLATION If using spacer blocks, attach the spacer block(s) and ■ installation bracket to a flat vertical mounting surface with #6 screws long enough for a  secure installation. Longer Spacer Screw NOTE: The spacer blocks for the rechargeable Blocks battery wand come with #8 screws. The top of the spacer blocks should be at the ➤...

  • Page 10: Step 2: Attach Rechargeable Battery Mount To Headrail (If Applicable)

    INSTALLATION STEP 2: Attach Rechargeable Battery Mount to Headrail (If Applicable) Install the Rechargeable Battery Clips Insert the rechargeable battery clips into the back channel of the headrail. ■ IMPORTANT: Position the clips so that the rechargeable battery wand will be between installation brackets.

  • Page 11: Step 3: Install The Shade

    INSTALLATION STEP 3: Install the Shade Lever Headrail Position the shade so ■ that the front faces you. Ensure that each lever is Slide the Headrail ■ Installation Between the Lever pushed to the left side Bracket and the Bracket. of the bracket before installing the shade.

  • Page 12: Step 4: Connect The Power Source

    INSTALLATION STEP 4: Connect the Power Source NOTE: When power is connected to the motor, a blue LED inside the control button housing will flash to indicate the shade is ready for operation. Refer to the appropriate page based on your order. ■...
  • Page 13 INSTALLATION Optional Satellite Battery Pack (If Applicable) Mount the Satellite Battery Pack Decide where you want to mount the satellite battery pack. A satellite battery pack may ■ be mounted in any orientation. Mark the screw holes for the wall mount bracket. ■...
  • Page 14 INSTALLATION Headrail-Mounted Rechargeable Battery Wand (If Applicable) Insert the Rechargeable Battery Wand into the Battery Mount NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the package. Match the direction of the arrow on the underside of the battery wand with the arrow on ■...
  • Page 15 INSTALLATION Mark the screw holes. ■ Drill the screw holes using a ⁄ " drill bit. ■ Attach the battery mount using the screws provided. ■ CAUTION: Only use the screws provided with the battery mount, designed so that the screws will install flush with the mount.
  • Page 16 INSTALLATION 18V DC Power Supply Power cable from shade motor NOTE: When power is connected to the motor, a blue LED inside the control button housing will flash to indicate the shade is ready for operation. Plug the power cable from the shade motor into the extension cable. ■...
  • Page 17 INSTALLATION 18V DC Power Supply with Daisy-Chain Connections NOTE: The daisy-chain feature is only available with the 18V DC Power Supply option. Refer to this section if you have an 18V Power Supply with daisy-chain connections. The daisy-chain feature allows up to three PowerView Gen 3 automated shades to be ®...

  • Page 18: Testing The Shade

    INSTALLATION Testing the Shade Use the control button to test the shade and ensure that the motor and power source are working correctly. NOTE: The control button is located at the right Control hand side of the headrail below the endcap. Button Press the control button to lower the shade.

  • Page 19: Operation

    OPERATION Operating the PowerView App and Gen 3 Remote ® Syncing and Programming Your Remote Activate the remote by pulling both plastic tabs from the back battery compartment. ■ Download the PowerView App for your smartphone or tablet at hdpvapp.com. ■...

  • Page 20: Resetting The Shade (If Necessary)

    Android smartphones and tablets. For ™ ® more information regarding setup and operation using the PowerView App, refer to https://help.hunterdouglas.com/s/powerview-gen-3-manuals. PowerView Gen 3 Gateway ® The PowerView Gen 3 Gateway is used to control shades in larger projects as well as ®...

  • Page 21: Troubleshooting

    TROUBLESHOOTING Troubleshooting If your shade is not operating correctly: Review the digital support guide for your control device. ■ Refer to the following troubleshooting procedures for specific solutions for your shade. ■ If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331. Problem PowerView Gen 3 only: The shading does not respond to the remote.
  • Page 22 TROUBLESHOOTING Problem The shade does not operate using the control button. Solution Unplug the power cable from the motor, then plug it back in. A blue LED inside the control button housing should flash to indicate the motor has power. Check that the batteries in the battery wand, satellite battery pack, or C-size satellite battery wand are correctly inserted and fresh.
  • Page 23 TROUBLESHOOTING Problem Batteries in the battery wand need to be replaced. Solution Replace the batteries in the battery wand. Squeeze the cap latch to release the cap and remove the cap from the battery wand. Battery Wand Install the batteries according to the instructions on the battery wand label.
  • Page 24 TROUBLESHOOTING Problem Rechargeable battery needs recharging. Solution There are two methods for charging the rechargeable battery wand — the dual charging station or the single charger. CAUTION: Rechargeable Battery Wand can only be charged with Hunter Douglas provided charging options — alternative charging devices may result in permanent damage.
  • Page 25 TROUBLESHOOTING Problem Rechargeable battery needs recharging (continued) Recharging Via the Single Charger Solution Remove the rechargeable battery wand from the mount, or insert the single charger cable without removing from the shade. Attach the plug adapter to the charger. ■ Attach the female end of the charging ■...
  • Page 26 TROUBLESHOOTING Problem Rechargeable battery needs recharging (continued) Solution Reinserting the Rechargeable Battery Wand into the Mount Match the direction of the arrow on the underside of the battery wand ■ with the arrow on the battery mount. Insert the nose of the battery wand into the cavity of the battery mount. ■...
  • Page 27 TROUBLESHOOTING Problem The power cord is not accessible for the use with a satellite battery pack or 18V DC Power Supply. Reroute the Power Cord Solution The power cord is located in the front of the shade for an 18V battery wand. The Satellite Battery Pack and the 18V DC Power Supply require the power cord to be rerouted to the back of the shade.
  • Page 28 TROUBLESHOOTING Problem The shade raises or lowers unevenly, the bottom rail is not level when fully raised, or the fabric winds unevenly, or starts to rub against one end of the headrail. Solution Keep the bottom rail level while raising the shade. Side-to-side movement while raising the shade may cause fabric to skew.

  • Page 29: Care

    Underside of from the brackets. Bracket Cleaning Procedures Sonnette Cellular Roller Shades are made from anti-static, dust-resistant materials which ® repel dirt and dust. The following options are available if your shade needs cleaning. CAUTION: Do not steam the shades.
  • Page 30 CAUTION: Spot-cleaning is not recommended for any Sonnette fabrics.. ® Bathtub Cleaning/Water Immersion CAUTION: Bathtub Cleaning/Water Immersion is not recommended for any Sonnette ® fabrics. Do not immerse the hardware. Injection/Extraction Cleaning CAUTION: Use Injection/Extraction Dry Method only. Do not use injection/extraction cleaning on Elan Metallic fabric.

  • Page 31: Declarations

    Hunter Douglas hereby declares that the PV33 is in compliance with the essential requirements and other relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online: www.hunterdouglas.com/RFcertifications.

  • Page 32: Child Safety

    CHILD SAFETY...

  • Page 33: Warranty

    If you are not thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

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