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Lenovo ThinkSystem DW612S Neptune DWC Instructions Manual

Smm 2 messages and codes reference
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ThinkSystem DW612S Neptune DWC
Enclosure
SMM 2 Messages and Codes Reference
Machine Types: 7D7M

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Summary of Contents for Lenovo ThinkSystem DW612S Neptune DWC

  • Page 1 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference Machine Types: 7D7M...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (June 2022) ©...

  • Page 3: Table Of Contents

    Chapter 2. SMM2 events ..5 List of System Management Module 2 (SMM2) error codes ....5 © Copyright Lenovo 2022...
  • Page 4 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...

  • Page 5: Chapter 1. Messages

    Lenovo XClarity Provisioning Manager (although these events are not stored in the event log). Use this section to view the events that can be generated by Lenovo XClarity Controller, UEFI, or the Lenovo XClarity Provisioning Manager. For each event, a user action is available to help you understand what must be done to resolve the issue.
  • Page 6 – OS. OS - Power Linux, AIX IPL, AIX, crash and dump codes, IBM i kernal code, IBM i OS, management of storage. – PR. System management - Entity presence. – RC. Systems Management - Remote Control. – SD. LEPT Storage Test. – SE. Systems Management - Security. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 7 – SR. LEPT Raid Setup. – SS. Service & Support - LEPT FFDC Collection. – SS. Systems Management - Service & Support. – TR. Time Reference - RTC, Master clock, drawer clocks, NTP. – UN. Unknown/any entity. – UP. LEPT Firmware Update. –...
  • Page 8 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...

  • Page 9: Chapter 2. Smm2 Events

    2. If the event persists, ensure all populated compute nodes are completely power off, then reseat SMM2 module. (Service technician only) 3. If the event persists, ensure all populated compute nodes are completely power off, then replace the SMM2 module. (Service technician only) © Copyright Lenovo 2022...
  • Page 10 • 0201000C: SMM2 Brd 5V: Voltage sensor, warning event was asserted, reading value %V (Threshold %V) Asserted when voltage sensed on 5V power rail is lower than lower non-critical threshold. Severity: Warning ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 11 Alert Category: System - SMM2 system event SNMP Trap ID: 33619980 User Action: 1. Virtual reset SMM2 via Web GUI or IPMI command. 2. If the event persists, ensure all populated compute nodes are completely power off, then reseat SMM2 module. (Service technician only) 3.
  • Page 12 3. If the event persists, ensure all populated compute nodes are completely power off, then replace the SMM2 module. (Service technician only) 4. If the event persists, please consult with technical service. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 13 • 0201020D: SMM2 Brd 12V: Voltage sensor, critical event was asserted, reading value %V (Threshold %V) Asserted when voltage sensed on 12V power rail is lower than lower critical threshold. Severity: Error Alert Category: System - SMM2 system event SNMP Trap ID: 33620493 User Action: 1.
  • Page 14 Asserted when voltage sensed on 5V power rail is higher than upper non-critical threshold. Severity: Information Alert Category: System - SMM2 system event SNMP Trap ID: 33621772 User Action: 1. Virtual reset SMM2 via Web GUI or IPMI command. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 15 2. If the event persists, ensure all populated compute nodes are completely power off, then reseat SMM2 module. (Service technician only) 3. If the event persists, ensure all populated compute nodes are completely power off, then replace the SMM2 module. (Service technician only) 4.
  • Page 16 • 0201090D: SMM2 Brd 12V: Voltage sensor, critical event was asserted, reading value %V (Threshold %V) Asserted when voltage sensed on 12V power rail is higher than upper critical threshold. Severity: Error Alert Category: System - SMM2 system event ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 17 SNMP Trap ID: 33622285 User Action: 1. Virtual reset SMM2 via Web GUI or IPMI command. 2. If the event persists, ensure all populated compute nodes are completely power off, then reseat SMM2 module. (Service technician only) 3. If the event persists, ensure all populated compute nodes are completely power off, then replace the SMM2 module.
  • Page 18 • 080701A1: PSU 7 Throttle: Power Supply, transition to Non-Critical from OK was asserted. The indicated power supply reports a risky condition to being shut down owing to an overcurrent or overtemperature condition. Severity: Warning ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 19 Alert Category: PSU - Power Supply event SNMP Trap ID: 134676897 User Action: 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply.
  • Page 20 • 08070796: PSU 5 EPOW: Power Supply, Monitor was asserted. The indicated power supply reports an early power off warning owing to its input power reaches undervoltage or overvoltage lockout limit. Severity: Information ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 21 Alert Category: PSU - Power Supply event SNMP Trap ID: 134678422 User Action: 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply.
  • Page 22 The indicated power supply is not installed in the power supply slot. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 134742147 User Action: Information only; no action is required. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 23 • 08080084: PSU 5: Power Supply, Device Removed / Device Absent was asserted. The indicated power supply is not installed in the power supply slot. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 134742148 User Action: Information only;...
  • Page 24 • 08080186: PSU 7: Power Supply, Device Inserted / Device Present was asserted. The indicated power supply is installed in the power supply slot. Severity: Information Alert Category: PSU - Power Supply event SNMP Trap ID: 134742406 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 25 Information only; no action is required. • 08080187: PSU 8: Power Supply, Device Inserted / Device Present was asserted. The indicated power supply is installed in the power supply slot. Severity: Information Alert Category: PSU - Power Supply event SNMP Trap ID: 134742407 User Action: Information only;...
  • Page 26 2. If the event persists, please consult with technical service. • 086F0186: PSU 7: Power Supply, Power Supply Failure detected was asserted. The indicated power supply reports its input voltage reaches overvoltage lockout limit. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 27 Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492614 User Action: 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply.
  • Page 28 The indicated power supply reports its input voltage reaches to the undervoltage lockout limit. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492648 User Action: 1. Check LED status of indicated power supply as ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 29 – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply. – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. – If Fault Indicator (!) is lit on, replace indicated power supply. 2.
  • Page 30 – If Fault Indicator (!) is lit on, replace indicated power supply. 2. If the event persists, please consult with technical service. • 086F01B0: PSU 4 Iout OC: Power Supply, Power Supply Failure detected was asserted. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 31 The indicated power supply reports its output current reaches the overcurrent lockout limit. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492656 User Action: 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply.
  • Page 32 • 086F01B7: PSU 2 Vout OV: Power Supply, Power Supply Failure detected was asserted. The indicated power supply reports its output voltage reaches the overvoltage lockout limit. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492663 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 33 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply. – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. –...
  • Page 34 – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. – If Fault Indicator (!) is lit on, replace indicated power supply. 2. If the event persists, please consult with technical service. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 35 • 086F01BF: PSU 1 Vout UV: Power Supply, Power Supply Failure detected was asserted. The indicated power supply reports its output voltage reaches the undervoltage lockout limit. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492671 User Action: 1.
  • Page 36 • 086F01C6: PSU 8 Vout UV: Power Supply, Power Supply Failure detected was asserted. The indicated power supply reports its output voltage reaches the undervoltage lockout limit. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492678 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 37 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply. – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. –...
  • Page 38 The indicated power supply reports the internal sensing device reaches warning temperature and persists over 30 seconds. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492685 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 39 1. Check LED status of indicated power supply as – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply. – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. –...
  • Page 40 – If Input Power Good Indicator (IN) is not lit on, check power cord and input voltage of indicated power supply. – If Output Power Good Indicator (OUT) is not lit on, reseat indicated power supply. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 41 – If Fault Indicator (!) is lit on, replace indicated power supply. 2. If the event persists, please consult with technical service. • 086F01D5: PSU 5 Fan Fault: Power Supply, Power Supply Failure detected was asserted. The indicated power supply reports its fan 1 has fault condition. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141492693...
  • Page 42 • 086F0383: PSU 4: Power Supply, Power Supply input lost (AC/DC) was asserted. The indicated power supply reports the input or line cord is lost. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141493123 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 43 User Action: Information only; no action is required. • 086F0384: PSU 5: Power Supply, Power Supply input lost (AC/DC) was asserted. The indicated power supply reports the input or line cord is lost. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141493124 User Action: Information only;...
  • Page 44 • 086F0684: PSU 5: Power Supply, Configuration error was asserted. The indicated power supply does not supported by this enclosure. Severity: Error Alert Category: PSU - Power Supply event SNMP Trap ID: 141493892 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 45 1. Ensure the type of indicated power supply in the support list. 2. If the event persists, reseat the indicated power supply. 3. If the event persists, replace the indicated power supply. (Service technician only) 4. If the event persists, please consult with technical service. •...
  • Page 46 The indicated drip tray detects the leakage from water loop. Severity: Warning Alert Category: System - SMM2 system event SNMP Trap ID: 402915706 User Action: 1. Check the indicated drip tray for water leakage. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 47 2. Clean the indicated drip tray. 3. Ensure the indicated drip tray is correctly installed. 4. If the event persists, please consult with technical service. • 18070105: Encl Conf Check: Chassis, transition to Non-Critical from OK was asserted. The setting of power supply is not match to current configuration. Severity: Warning Alert Category: System - SMM2 system event SNMP Trap ID: 403112197...
  • Page 48 The SMM2 unable to boot from the primary flash bank, and instead of booting from secondary flash bank. Severity: Warning Alert Category: System - SMM2 system event SNMP Trap ID: 403112443 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 49 1. Ensure the populated compute nodes are completely power off, and then reseat SMM2. (Service technician only) 2. If the event persists, update the SMM2 firmware to latest release. (Service technician only) 3. If the event persists, replace the SMM2. (Service technician only) 4.
  • Page 50 Alert Category: System - SMM2 system event SNMP Trap ID: 403113987 User Action: Information only; Water loop pressure needs to be checked. • 180708EF: PSU ZOutput Fail: Chassis, Informational was asserted. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 51 The enclosure is fail to activate zero output function. Severity: Information Alert Category: System - SMM2 system event SNMP Trap ID: 403114223 User Action: Information only; no action is required. • 180708F2: Encl Vtl Reseat: Chassis, Informational was asserted. User performs the enclosure level virtual reseat to power cycle the whole enclosure. Severity: Information Alert Category: System - SMM2 system event SNMP Trap ID: 403114226...
  • Page 52 • 2104011E: Node 3 BMC: Slot Or Connector, Predictive Failure asserted was asserted. The BMC on indicated compute node has loss response over 1 minute, the fans are ramped up to prevent the compute node from potential thermal conditions. Severity: Warning ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 53 Alert Category: Node - Node event SNMP Trap ID: 553910558 User Action: Information only; no action is required. • 2104011F: Node 4 BMC: Slot Or Connector, Predictive Failure asserted was asserted. The BMC on indicated compute node has loss response over 1 minute, the fans are ramped up to prevent the compute node from potential thermal conditions.
  • Page 54 SNMP Trap ID: 553976104 User Action: 1. Reset the BMC on indicated compute node. 2. If the event persists, reset BMC to default setting to trigger inventory power calculation again. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 55 3. If the event persists, ensure the indicated compute node is completely power off, and then reseat it. (Service technician only) 4. If the event persists, replace the indicated compute node. (Service technician only) 5. If the event persists, please consult with technical service. •...
  • Page 56 • 2105012F: Node 8 Inventory: Slot Or Connector, Limit Exceeded was asserted. The BMC on indicated compure node reports an invalid inventory power whose minimum value higher than the maximum value. Severity: Warning ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 57 Alert Category: Node - Node event SNMP Trap ID: 553976111 User Action: 1. Reset the BMC on indicated compute node. 2. If the event persists, reset BMC to default setting to trigger inventory power calculation again. 3. If the event persists, ensure the indicated compute node is completely power off, and then reseat it. (Service technician only) 4.
  • Page 58 The power capping setting restored to indicated compute node is lower than the boundary of its inventory power. Severity: Warning Alert Category: Node - Node event SNMP Trap ID: 554107190 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 59 Configure new power capping setting to indicated compute node through web GUI or OEM IPMI command. • 21070137: Node 4 Power Cap: Slot Or Connector, transition to Non-Critical from OK was asserted. The power capping setting restored to indicated compute node is lower than the boundary of its inventory power.
  • Page 60 • 21070140: Node 1 Pwr Perm: Slot Or Connector, transition to Non-Critical from OK was asserted. The indicated compute node hasn't acquired power permission to into ready state. Severity: Warning Alert Category: Node - Node event SNMP Trap ID: 554107200 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 61 User Action: 1. Please check the enclosure event refer to following section – For DW612 enclosure – If the Shared IO mode is enabled, the auxiliary node will acquire power permisson once the primary node is power on. – For DA240 enclosure –...
  • Page 62 4. If the event persists, ensure the indicated compute node is completely power off and then reseat it. (Service technician only) 5. If the event persists, replace the indicated compute node. (Service technician only) 6. If the event persists, please consult with technical service. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 63 • 21070145: Node 6 Pwr Perm: Slot Or Connector, transition to Non-Critical from OK was asserted. The indicated compute node hasn't acquired power permission to into ready state. Severity: Warning Alert Category: Node - Node event SNMP Trap ID: 554107205 User Action: 1.
  • Page 64 – Ensure all fan modules are well installed and have no fault event. 2. If the event persists, reseat the indicated compute node if the node is under power fault condition. (Service technician only) ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 65 3. If the event persists, reset the BMC on indicated compute node. 4. If the event persists, ensure the indicated compute node is completely power off and then reseat it. (Service technician only) 5. If the event persists, replace the indicated compute node. (Service technician only) 6.
  • Page 66 • 21070173: Aux7/Prim8 SIO: Slot Or Connector, transition to Non-Critical from OK was asserted. The indicated auxiliary compute node does not acquired power permission since the indicated primary compute node is not power on. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 67 Severity: Warning Alert Category: Node - Node event SNMP Trap ID: 554107251 User Action: 1. Ensure the primary node is power on. 2. If the event persists, reset the BMC on indicated auxiliary compute node. 3. If the event persists, ensure the indicated primary compute node is power off, and then reseat it. (Service technician only) 4.
  • Page 68 The indicated auxiliary compute node does not acquired power permission since the indicated primary compute node has power faults. Severity: Error Alert Category: Node - Node event SNMP Trap ID: 554107507 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 69 User Action: 1. Ensure the indicated primary node is power on. 2. If the event persists, reset the BMC on indicated auxiliary compute node. 3. If the event persists, ensure the indicated primary compute node is power off, and then reseat it. (Service technician only) 4.
  • Page 70 • 21070852: Node 7 Reset: Slot Or Connector, Informational was asserted. User performs BMC reset on the indicated compute node. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554109010 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 71 Information only; no action is required. • 21070853: Node 8 Reset: Slot Or Connector, Informational was asserted. User performs BMC reset on the indicated compute node. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554109011 User Action: Information only;...
  • Page 72 • 2107085E: Node 7 Reseat: Slot Or Connector, Informational was asserted. User performs an AC cycle on the indicated compute node. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554109022 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 73 Information only; no action is required. • 2107085F: Node 8 Reseat: Slot Or Connector, Informational was asserted. User performs an AC cycle on the indicated compute node. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554109023 User Action: Information only;...
  • Page 74 Alert Category: Node - Node event SNMP Trap ID: 554109033 User Action: Information only; no action is required. • 2107086A: Node 7 Hi PCI: Slot Or Connector, Informational was asserted. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 75 The high power or thermal demanding PCIe card existed in indicated compute node, the acoustic mode cannot be applied to retain enough airflow for cooling the compute node. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554109034 User Action: Information only;...
  • Page 76 SNMP Trap ID: 554172692 User Action: Information only; no action is required. • 21080115: Node 6: Slot Or Connector, Device Inserted / Device Present was asserted. The indicated compute node is installed. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 77 Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554172693 User Action: Information only; no action is required. • 21080116: Node 7: Slot Or Connector, Device Inserted / Device Present was asserted. The indicated compute node is installed. Severity: Information Alert Category: Node - Node event SNMP Trap ID: 554172694...
  • Page 78 3. If the event persists, replace the indicated compute node. (Service technician only) 4. If the event persists, please consult with technical service. • 216F001F: Node 4 BMC: Slot Or Connector, Fault Status asserted was asserted. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 79 The BMC on indicated compute node unable to response to the initial request in 2 minutes after the compute node inserted. Severity: Error Alert Category: Node - Node event SNMP Trap ID: 560922655 User Action: 1. Reset the BMC on indicated compute node. 2.
  • Page 80 • 216F0026: Node 11 BMC: Slot Or Connector, Fault Status asserted was asserted. The BMC on indicated compute node unable to response to the initial request in 2 minutes after the compute node inserted. ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 81 Severity: Error Alert Category: Node - Node event SNMP Trap ID: 560922662 User Action: 1. Reset the BMC on indicated compute node. 2. If the event persists, ensure the indicated compute node is completely power off, and then reseat it. (Service technician only) 3.
  • Page 82 • 216F0518: Node 9: Slot Or Connector, Slot Power is Off was asserted. The indicated compute node is powered off (DC-Off). Severity: Information Alert Category: Node - Node event SNMP Trap ID: 560923928 User Action: ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...
  • Page 83 Information only; no action is required. • 216F0519: Node 10: Slot Or Connector, Slot Power is Off was asserted. The indicated compute node is powered off (DC-Off). Severity: Information Alert Category: Node - Node event SNMP Trap ID: 560923929 User Action: Information only;...
  • Page 84 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...

  • Page 85: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 86: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 87: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 88 ThinkSystem DW612S Neptune DWC Enclosure SMM 2 Messages and Codes Reference...