Lenovo ThinkSystem SE350 Maintenance Manual
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Lenovo ThinkSystem SE350 Maintenance Manual

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ThinkSystem SE350 and ThinkSystem SE350
Enclosures
Maintenance Manual
Machine Types: 7Z46, 7D1X, 7D27, and 7D1R

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Summary of Contents for Lenovo ThinkSystem SE350

  • Page 1 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual Machine Types: 7Z46, 7D1X, 7D27, and 7D1R...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: http://thinksystem.lenovofiles.com/help/topic/safety_documentation/pdf_files.html In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup Thirty-fourth Edition (November 2022) ©...

  • Page 3: Table Of Contents

    Air baffle replacement ... . Remove the PCIe riser assembly ..103 Remove the air baffle ... © Copyright Lenovo 2019, 2022...
  • Page 4 Index ....183 The front operator panel and error LEDs ..149 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2019, 2022...

  • Page 6: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 8 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 9: Chapter 1. Introduction

    Chapter 1. Introduction The ThinkSystem SE350 server is a new edge server offering. It is specifically designed to meet the needs at IoT and edge locations. The ThinkSystem SE350 is a compact sized edge solution with a focus on smart connectivity, business security and manageability for the harsh environment.
  • Page 10 D-2100 product family model) Notes: 1. Use the Setup utility to determine the type and speed of the processors in the node. 2. For a list of supported processors, see https://serverproven.lenovo.com/server/ se350 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 11 4 (DDR4) registered DIMM (RDIMM) – PC4-21300 (quad-rank), 2666 MT/s, error correcting code (ECC), double-data- rate 4 (DDR4) load reduced DIMM (LRDIMM) Note: For a list of supported processors, see https://serverproven.lenovo.com/server/ se350 M.2 drive M.2 boot adapter • Supports up to two identical M.2 SATA drives •...
  • Page 12 • Antenna configuration: 2xIPEX (MHF4) connector • Form factor: M.2 3042 Notes: • LTE performance may vary depending on your configuration and environment. • Wireless signal quality may be affected when installed in a rack or cabinet. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 13 Table 1. Server Specifications (continued) Specification Description Integrated functions • Lenovo XClarity Controller, which provides service processor control and monitoring functions, video controller, and remote keyboard, video, mouse, and remote drive capabilities. • Front operator panel • LOM module connector (front of server): –...
  • Page 14 EU ErP (EcoDesign) Directive (2009/125/EC) Implementing Measure (COMMISSION REGULATION (EU) 2019/1782 of 1 October 2019) requires manufacturers to provide the energy efficiency and rating information. Lenovo products are designed to work with a range of compatible chargers and different chargers may be shipped in box or purchased subsequently.
  • Page 15 Table 1. Server Specifications (continued) Specification Description Acoustical noise emissions • Operation: (base configuration) – Minimum: 5.3 bels – Typical: 5.4 bels – Maximum: 5.7 bels • Idle – Minimum: 4.9 bels – Typical: 5.0 bels – Maximum: 5.4 bels Notes: 1.
  • Page 16 Primary Protectors is not sufficient protection in order to connect these interfaces metallically to an OSP wiring system. Environment The ThinkSystem SE350 complies with ASHRAE class A4 specifications. System performance may be impacted when operating temperature is outside ASHRAE A4 Specification or fan failed condition outside A2 Specification.
  • Page 17 Table 1. Server Specifications (continued) Specification Description • Relative Humidity (non-condensing): – Operating: 8% to 90%, maximum dew point : 24°C (75.2°F) – Shipment/storage: 8% to 90%, maximum dew point : 27°C (80.6°F) • Non-operating (unpacked) storage can pass the following condition: 5% to 95% at 38.7°C (101.7°F) maximum dry-bulb temperature for 48 hrs.

  • Page 18: Shock And Vibration Specifications

    If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 19: Firmware Updates

    • Best practices related to updating firmware is available at the following site: – http://lenovopress.com/LP0656 • The latest firmware can be found at the following site: – https://datacentersupport.lenovo.com/products/servers/thinksystem/se350/downloads • You can subscribe to product notification to stay up to date on firmware updates: – https://datacentersupport.lenovo.com/tw/en/solutions/ht509500 Chapter 1...
  • Page 20 Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise Server (SLES) operating system distributions. Machine-type-specific firmware-only UXSPs are also available. Firmware updating tools See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Core Devices...
  • Page 21 √ √ Lenovo XClarity Administrator devices (LXCA) Out-of- band Off- Target Out-of- Selected √ √ Lenovo XClarity Integrator (LXCI) for band VMware vCenter devices Off- Target In-band All I/O √ √ √ Lenovo XClarity Integrator (LXCI) for devices Microsoft Windows Admin Center...
  • Page 22 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.

  • Page 23: Tech Tips

    Tech Tips Lenovo continually updates the support website with the latest tips and techniques that you can use to solve issues that your server might encounter. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues or solve problems related to the operation of your server.

  • Page 24: Power On The Server

    Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.

  • Page 25: Chapter 2. Server Components

    This section provides information to help you locate the following: • Machine type and model information: When you contact Lenovo for help, the machine type, model, and serial number information help support technicians to identify your server and provide faster service. The model number and serial number are on the ID label.

  • Page 26: Front View

    Figure 4. SE350 QR code Front view The front view of the server varies by the model. Front view of the server • 10G SFP LOM Package Figure 5. 10G SFP LOM Package front view ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 27 Front operator panel Shared XClarity Controller (XCC) network connectors The wrench icon on the connector indicates that this connector can be set to connect to Lenovo XClarity Controller. Attention: Only one network IP can be used. 2x RJ45 ports to support daisy-chain connection. The...

  • Page 28: Front Operator Panel

    Flashing slowly (once per second): The server is turned off and is ready to be turned on. You can press the power button to turn on the server. On: The server is turned on. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 29: Rear View

    Identification button/LED (blue): Use this blue LED to visually locate the server among other servers. This LED is also used as a presence detection button. You can use Lenovo XClarity Administrator to light this LED remotely. The states of the identification LED are as follows: Off: Presence detection off.
  • Page 30 Install the covers, or connectors could be damaged without proper protection of the covers. Figure 11. Covers Table 10. Covers Antenna cover x4 (if no antennas are installed, use Power adapter cover antenna port filler, see “Front view” on page ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 31: System-Board Switches, Jumpers, And Buttons

    System-board switches, jumpers, and buttons The illustrations in this section provide information about the switches, jumpers, and buttons that are available on the system board. For more information about the LEDs that are available on the system board, see “System-board LEDs” on page System-board LEDs The following illustrations show the light-emitting diodes (LEDs) on the system board.

  • Page 32: Lom Packages

    M.2 WLAN/LTE wireless adapter. There are two types of the wireless adapter, both are installed in the same method. For more information, see “Install the M.2 WLAN/LTE wireless adapter” on page ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 33 Figure 14. Wireless enabled LOM package Table 13. Wireless enabled LOM package M.2 WLAN/LTE wireless connector Service-only connector Note: The service-only connector is available on some models and reserved for service only. 10G SFP+ LOM package Figure 15. 10G SFP+ LOM package 10G BASE-T LOM Package Chapter 2 Server components...

  • Page 34: System-Board Switches And Jumpers

    Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. Figure 17. System-board switches The following table describes the switches on the system board. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 35: Pcie Riser Assembly

    Table 14. System-board jumpers Usage description Switches block Switch number Switch name Machine Engine ME update mode Normal (default) (ME) firmware security override Accessed by technician Normal (default) only Password Overrides the power-on Normal (default) override password XClarity Controller Enables XClarity Normal (default) force update Controller force update...

  • Page 36: M.2 Drive And Slot Numbering

    Table 17. M.2 riser assembly Drives (Slot) 6-9, M.2 data adapters Drives (Slot) 2-5, M.2 data adapters M.2 drive and slot numbering Use this information to locate the M.2 drive and slot numbering ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 37 M.2 boot adapter Figure 20. M.2 boot adapter Table 18. M.2 boot adapter slot numbering Drive 0 Drive 1 M.2 data adapter Figure 21. M.2 data adapter Table 19. M.2 data adapter Drive 2 or 9 Drive 5 or 6 Drive 4 or 7 Drive 3 or 8 The following tables demonstrate the M.2 drive and slot numbering.

  • Page 38: Parts List

    Figure 22 “Server components ” on page https://datacentersupport.lenovo.com/products/servers/thinksystem/se350/parts Note: Depending on the model, your server might look slightly different from the illustration. The parts listed in the following table are identified as one of the following: ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 39 Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 40 Server components Figure 22. Server components ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 41 Tier 1 CRU Tier 2 CRU Consuma- ble and Structural part For more information about ordering the parts shown in Figure 22 “Server components ” on page https://datacentersupport.lenovo.com/products/servers/thinksystem/se350/parts Top cover √ Air baffle √ √ Intrusion switch cable √ Screwdriver in Misc kit √...
  • Page 42 Index Description Tier 1 CRU Tier 2 CRU Consuma- ble and Structural part PCIe and M.2 riser assembly √ M.2 SATA/NVMe data adapter √ M.2 SATA/NVMe heat sink √ PCIe adapter √ ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 43: Power Cords

    Several power cords are available, depending on the country and region where the server is installed. To view the power cords that are available for the server: 1. Go to: http://dcsc.lenovo.com/#/ 2. Click Preconfigured Model or Configure to order. 3. Enter the machine type and model for your server to display the configurator page.
  • Page 44 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 45: Chapter 3. Hardware Replacement Procedures

    • When you install a new server, download and apply the latest firmware. This will help ensure that any known issues are addressed, and that your server is ready to work with optimal performance. Go to ThinkSystem SE350 Drivers and Software to download firmware updates for your server.

  • Page 46: System Reliability Guidelines

    • All processor sockets must contain either a socket cover or a processor with heat sink. • When more than one processor is installed, fan population rules for each server must be strictly followed. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 47: Working Inside The Server With The Power On

    Working inside the server with the power on You might need to keep the power on with the server cover removed to look at system information on the display panel or to replace hot-swap components. Review these guidelines before doing so. Attention: The server might stop and loss of data might occur when internal server components are exposed to static electricity.

  • Page 48: Install The M.2 Boot Adapter

    “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). To install the M.2 boot adapter, complete the following steps: ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 49: Remove The M.2 Wlan/Lte Wireless

    Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE For more information about the M.2 adapter, see https://lenovopress.com/lp0769-thinksystem-m2-drives- adapters Step 1. Align the M.2 boot adapter with the connector on the system board, and press the adapter straight into the connector.

  • Page 50: Install The M.2 Wlan/Lte Wireless Adapter

    To install the M.2 WLAN/LTE wireless adapter, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Notes: • LTE and WLAN performance may vary depending on your configurations and environments. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 51: Remove A M.2 Data Adapter

    • There are two types of the wireless adapter for the server, only one can be used at a time. Both are installed in the same method: – M.2 WLAN/LTE wireless adapter that comes with both WLAN and 4G LTE modules. –...
  • Page 52 Figure 27. M.2 data adapter removal Step 2. Remove the screws. Step 3. Grasp the M.2 data adapter by its edges and carefully pull it out of the slot. • M.2 riser assembly ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 53: Install A M.2 Data Adapter

    Figure 28. M.2 data adapter removal • PCIe and M.2 riser assembly Figure 29. M.2 data adapter removal If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install a M.2 data adapter Use this information to install a M.2 data adapter.
  • Page 54 Align the M.2 data adapter with the slot on the riser card; then, carefully press the M.2 data adapter straight into the slot until it is securely seated. Step 2. Install the screw. • M.2 riser assembly Figure 30. M.2 data adapter installation • PCIe and M.2 riser assembly ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 55: Remove The Pcie Adapter

    Figure 31. M.2 data adapter installation Step 3. Insert the bezels to the riser assembly on the both sides and install the six screws as shown. Note: The color and the size of the screws on each side are different, make sure to install the short ones one the left and long ones on the right.
  • Page 56 Remove the screw of the adapter. Step 2. Grasp the PCIe adapter by its edges and carefully pull it out of the slot. Figure 33. PCIe adapter removal Table 21. PCIe adapter installation Adapter retainer ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 57: Install The Pcie Adapter

    If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install the PCIe adapter Use this information to install the PCIe adapter. To avoid possible danger, read and follow the following safety statement.

  • Page 58: Air Baffle Replacement

    2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). 3. Remove the node from the enclosure if needed (see “Remove a node” on page 98). ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 59: Install The Air Baffle

    To remove the air baffle, complete the following steps: Figure 35. Air baffle removal Step 1. Lift the air baffle up and set it aside. Attention: For proper cooling and airflow, reinstall the air baffle before you turn on the server. Operating the server with the air baffle removed might damage server components.

  • Page 60: Cmos Battery (Cr2032) Replacement

    Use the following information to remove and install the CMOS battery. Remove the CMOS battery (CR2032) Use this information to remove the CMOS battery. To avoid possible danger, read and follow the following safety information. S002 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 61 S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 62 • Remove the CMOS battery will cause system lockdown. To unlock the system, contact Lenovo Support for more information. • Lenovo has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

  • Page 63: Install The Cmos Battery (Cr2032)

    S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 64 • Make sure that all server power cords are disconnected from their power sources before performing this procedure. To install the CMOS battery, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 65: Dimm Replacement

    Step 1. Pivot the CMOS battery to insert it into the socket, with positive (+) side faces up. Step 2. Press the battery straight down until it clicks in place. Figure 40. CMOS battery installation After you install the CMOS battery, complete the following steps: 1.
  • Page 66 If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 67: Install A Dimm

    Install a DIMM Use this information to install a DIMM. See “Memory module installation order” in Setup Guide for detailed information about memory configuration and setup. Before you install a DIMM, complete the following steps: 1. Read the following sections to ensure that you work safely. •...

  • Page 68: Dust Filter Replacement

    4. It is required to have dust filter when server is in operation. To remove the dust filter in locking bezel, complete the following steps: Step 1. Open the latch to remove the dust filter holder out of the locking bezel. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 69: Install The Dust Filter In Locking Bezel

    Figure 45. Dust filter removal Step 2. Remove the dust filter out of the locking bezel. Figure 46. Dust filter removal If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install the dust filter in locking bezel Use this information to install the dust filter in locking bezel.

  • Page 70: Remove The Dust Filter In E1 Enclosure

    Use this information to remove the dust filter in E1 enclosure bracket. Before you remove the dust filter in E1 enclosure bracket, complete the following steps: 1. Read the following sections to ensure that you work safely. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 71: Install The Dust Filter In E1 Enclosure Bracket

    • “Safety” on page iii • “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). 3. Remove the node from the enclosure if needed (see “Remove a node”...

  • Page 72: Fan Replacement

    To avoid personal injury, disconnect the fan cables before removing the fan from the device. Before you remove a fan, complete the following steps: 1. Read the following sections to ensure that you work safely. • “Safety” on page iii • “Installation Guidelines” on page 37 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 73: Install A Fan

    2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). 3. Remove the node from the enclosure if needed (see “Remove a node” on page 98). 4. Remove the air baffle (see “Remove the air baffle”...
  • Page 74 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). To install a fan, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 75: Front Operator Panel Replacement

    Figure 52. Fan installation Table 23. Fan installation Round pin Fan cable Step 1. Align the fan with the slot in the fan cage; then, place the fan into the slot. Make sure the fan cable goes in the cable slot, under the round pin as shown. Step 2.

  • Page 76: Install The Front Operator Panel

    “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). To install the front operator panel, complete the following steps: ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 77: Heat Sink Replacement

    Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Step 1. Slide the front operator panel into the assembly bay. Step 2. Install the screw to secure the front operator panel. Step 3. Carefully connect the two Y-cable connectors. Step 4.
  • Page 78 Figure 55. Heat sink removal If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 79: Install The Heat Sink

    Install the heat sink Use this information to install the heat sink. This procedure must be executed by a trained technician. To avoid possible danger, read and follow the following safety statement. • S012 CAUTION: Hot surface nearby. Before you install the heat sink, complete the following steps: 1.

  • Page 80: Intrusion Switch Cable Replacement

    3. Remove the node from the enclosure if needed (see “Remove a node” on page 98). To remove the intrusion switch cable, complete the following steps: Step 1. Loosen the two screws. Step 2. Press and hold the cable latch. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 81: Install The Intrusion Switch Cable

    Step 3. Disconnect the cable from the connector. Step 4. Carefully lift the intrusion switch carrier out of the server. Figure 58. Intrusion switch cable removal Step 5. Press and hold the latches on the both side of the cable. Step 6.
  • Page 82 Lower the intrusion switch carrier into the chassis and press the intrusion switch carrier down until it is securely seated. Step 2. Fasten the two screws. Step 3. Connect the cable to the connector and press it down until it clicks. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 83: Lock Position Switch Replacement

    Figure 61. Intrusion switch installation After you install the intrusion switch, complete the following steps: 1. Install the node if needed (see “Install a node” on page 101). 2. Reconnect power cords and all external cables. Lock position switch replacement Use the following information to remove and install the lock position switch.
  • Page 84 DkEpH4SzvKZck4f6rVRzUE Step 1. Disconnect the cable. Figure 62. Lock position switch cable Step 2. Remove the screw. Step 3. Slightly push the lock position switch rightward and remove it from the server. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 85: Install The Lock Position Switch

    Figure 63. Lock position switch removal If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install the lock position switch Use this information to install the lock position switch.

  • Page 86: Lte/Wlan Antenna Replacement

    3. Reconnect power cords and all external cables. LTE/WLAN Antenna replacement Follow this procedure to remove and install a LTE/WLAN Antenna. Remove a LTE/WLAN Antenna Use this information to remove a LTE/WLAN Antenna. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 87: Install A Lte/Wlan Antenna

    Before you remove a LTE/WLAN Antenna, complete the following steps: 1. Read the following sections to ensure that you work safely. • “Safety” on page iii • “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server”...

  • Page 88: M.2 Drive On An M.2 Data Adapter Replacement

    2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). 3. Remove the node from the enclosure if needed (see “Remove a node” on page 98). ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 89: Install An M.2 Drive On An M.2 Data Adapter

    4. Remove a M.2 data adapter (see “Remove a M.2 data adapter” on page 43). To remove an M.2 drive from an M.2 data adapter, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Figure 68.

  • Page 90: M.2 Lte Module Replacement

    2. Reconnect power cords and all external cables. M.2 LTE module replacement Use this procedure to remove or install the M.2 LTE module. Remove the M.2 LTE module Use this information to remove the M.2 LTE module. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 91 Before you remove the M.2 LTE module, complete the following steps: 1. Read the following sections to ensure that you work safely. • “Safety” on page iii • “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server”...
  • Page 92 Use the screwdriver in the Misc kit to hook the cable as shown, and remove the cable from the M.2 LTE module. Apply the same method to the main cable and the AUX cable. Note: Carefully to remove the cables, make sure the cable is removed vertically without excessive force. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 93: Install The M.2 Lte Module

    Figure 73. M.2 LTE module removal Step 5. Use screwdriver in the Misc kit to counterclockwise remove the nut and the washer on the rear of the server. Note: Apply the same method to remove both main and AUX cable. Figure 74.
  • Page 94 Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Step 1. Remove the protection cover first; then, insert the cables through the M.2 LTE cable holder as shown. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 95 Figure 76. M.2 LTE module installation Step 2. Connect the cables to the connectors on the M.2 LTE module as shown. Press the cable down until it clicks. Notes: • Make sure the cables are connected to the right connector. Black cable connected to “Main” connector, gray cable connected to “Aux”...
  • Page 96 Remove the film on the heat sink pad. Figure 80. M.2 LTE module installation Step 6. Insert the M.2 LTE module into the connector and press it down until it clicks into the place. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 97 Figure 81. M.2 LTE module installation Step 7. Route the cables in the clips as shown. Figure 82. M.2 LTE module installation Step 8. Route the cables to the rear of the server, make sure to route the cable respectively into the right hole as shown.
  • Page 98 Use screwdriver in the Misc kit to clockwise install the nut, the washer, and the M.2 LTE module cable on the rear of the server. Note: Apply the same method to install both main and AUX cable. Figure 84. M.2 LTE module installation ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 99: M.2 Wlan Module Replacement

    Table 28. M.2 LTE module installation M.2 LTE module cable Washer After you install the M.2 LTE module, complete the following steps: 1. Install the node if needed (see “Install a node” on page 101). 2. Reconnect power cords and all external cables. M.2 WLAN module replacement Use this procedure to remove or install the M.2 WLAN module.
  • Page 100 Press the module latch. Rotate the M.2 WLAN module up and pull it out from the adapter. Figure 86. M.2 WLAN module removal Step 3. Slide the cable holder out from the M.2 WLAN module. Figure 87. M.2 WLAN module removal ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 101 Step 4. Use the screwdriver in the Misc kit to hook the cable as shown, and remove the cable from the M.2 WLAN module. Apply the same method to the main cable and the AUX cable. Note: Carefully to remove the cables, make sure the cable is removed vertically without excessive force.

  • Page 102: Install The M.2 Wlan Module

    • Carefully perform the step without excessive force to prevent the connector from damage. • Make sure the cables are connected to the connectors properly, you should be able to rotate the cable horizontally without it detached easily. Figure 90. M.2 WLAN module installation ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 103 Step 2. Align the retainer with the WLAN module; then, slide the cable holder onto the module until it clicks. Figure 91. M.2 WLAN module installation Step 3. Press the cover latch; then, rotate the cover up and pull it out from the adapter. Figure 92.
  • Page 104 Step 7. Route the cables to the rear of the server, make sure to route the cable respectively into the right hole as shown. Be careful of the difference between the cable colors. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 105 Figure 96. M.2 WLAN module installation Table 30. M.2 WLAN module installation M.2 LTE module main cable (black cable, on the M.2 WLAN module main cable (blue cable) top) M.2 LTE module AUX cable (gray cable, on the M.2 WLAN module AUX cable (white cable) bottom) Step 8.

  • Page 106: Node Replacement

    To remove the node from the enclosure, complete the following steps. Remove the five screws, and loosen the two thumb screws of the shipping bracket. Figure 98. Node removal Remove the shipping bracket from the enclosure. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 107 Figure 99. Node removal Press on the release button and slide the node out of the enclosure. • E1 Enclosure (1U 2-node) Figure 100. Node removal • E2 Enclosure (2U 2-node) Chapter 3 Hardware replacement procedures...
  • Page 108 “Change the VPD for E1 Enclosure configuration (trained technician only)” on page 139. Step 2. To remove the node from the node sleeve, complete the following steps. Loosen the two thumbscrews and slide the node of the node sleeve. Figure 102. Node removal ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 109: Install A Node

    Note: See Configuration Installation Guide for the bookshelf configuration, DIN rail configuration and wall-mounted configuration installation details if necessary. If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install a node Use this information to install a node.
  • Page 110 Insert the node into the node bay until it stops. • E1 Enclosure (1U 2-node) Figure 104. Node installation • E2 Enclosure (2U 2-node) Figure 105. Node installation Align and insert the shipping bracket onto the front of the enclosure. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 111: Pcie Riser Assembly Replacement

    Figure 106. Node installation Install the five screws and fasten the two thumb screws to secure the shipping bracket. Figure 107. Node installation After you install a node, complete the following steps: 1. Install the enclosure into rack if necessary. 2.
  • Page 112 1. The following illustration might differ slightly from your hardware. 2. Carefully lift the PCIe riser assembly straight up. Avoid tilting the PCIe riser assembly at a large angle, tilting might cause damage to the connector. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 113 Figure 108. PCIe riser assembly removal After you remove the PCIe riser assembly, complete the following steps: 1. Install the filler and fasten the three screws. Figure 109. Filler installation 2. If you are instructed to return the defective component, please package the part to prevent any shipping damage.

  • Page 114: Install The Pcie Riser Assembly

    Grasp the filler by its edges and carefully lift it out of the server. Figure 110. Filler removal To install the PCIe riser cage, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 115 Step 1. If the adapter bracket is not installed, install it by fastening the two screws as shown. Figure 111. PCIe riser assembly installation Step 2. Lower the PCIe riser assembly into the chassis and press the PCIe riser assembly down until it is securely seated.

  • Page 116: Power Distribution Module Replacement

    Carefully hold the tab and pull the power distribution module out of the server. • 12 V power distribution module removal Figure 113. 12 V power distribution module removal • -48 V power distribution module removal ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 117: Install The Power Distribution Module

    Figure 114. -48 V power distribution module removal If you are instructed to return the defective component, please package the part to prevent any shipping damage. Reuse the packaging the new part arrived in and follow all packaging instructions. Install the power distribution module Use this information to install the power distribution module.

  • Page 118: Power Adapter Replacement

    Before you remove a power adapter, complete the following steps: 1. Read the following sections to ensure that you work safely. • “Safety” on page iii • “Installation Guidelines” on page 37 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 119 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). 3. Remove the enclosure from the rack if necessary. To remove a power adapter, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE...
  • Page 120 Figure 118. Bracket removal 3. Carefully tilt the power adapter up and remove it from the cage. – E1 Enclosure (1U 2-node) Figure 119. Power adapter removal – E2 Enclosure (2U 2-node) ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 121 Figure 120. Power adapter removal • If you are removing a power adapter installed in a power adapter bracket, complete the following steps. 1. Loosen the thumbscrew. 2. Remove the tab from the power adapter bracket. 3. Slide the power adapter out of the power adapter bracket. Note: See Configuration Installation Guide for the DIN rail configuration and wall-mounted configuration installation details if necessary.

  • Page 122: Install A Power Adapter

    Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier FSP240-A12C14 Input voltage 100-240 Input AC frequency 50-60 12.2 Output voltage Output current 20.0 Output power 240.0 Average active efficiency 92.73 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 123 Efficiency at low load (10 %) No-load power consumption 0.13 Table 33. ThinkEdge 240W 230V/115V External Power Supply v2 Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier GA240SD1-12020000 Input voltage 100-240 50-60 Input AC frequency 12.2 Output voltage Output current 20.0...
  • Page 124 • If you are installing a power adapter while a node is installed in an enclosure, complete the following steps. 1. Insert the power adapter into the cage. – E1 Enclosure (1U 2-node) Figure 123. Power adapter installation – E2 Enclosure (2U 2-node) ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 125 Figure 124. Power adapter installation 2. Slightly push the bracket backward and install the bracket. 3. Install the two screws. – E1 Enclosure (1U 2-node) Figure 125. Bracket installation – E2 Enclosure (2U 2-node) Chapter 3 Hardware replacement procedures...
  • Page 126 2. Align the tab with the slot and carefully hook the tab into place. 3. Fasten the thumbscrew. Note: See Configuration Installation Guide for the DIN rail configuration and wall-mounted configuration installation details if necessary. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 127: Rubber Feet Replacement

    Figure 127. Power adapter installation 1. Install the enclosure into rack if necessary. 2. Refer to Configuration Installation Guide for the DIN rail configuration and wall-mounted configuration installation details if necessary. 3. Reconnect power cords and all external cables. 4. Turn on the server (see “Power on the server”...

  • Page 128: Install The Rubber Feet

    2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). To install the rubber feet, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 129: Sim Card Replacement

    Figure 129. Rubber feet installation Step 1. Remove the film on the rubber feet, and stick it onto the corner of the server downside as shown. After you install the rubber feet, complete the following steps: 1. Install the node if needed (see “Install a node”...

  • Page 130: Install The Sim Card

    Locate the SIM card position on the M.2 WLAN/LTE wireless adapter. Step 2. Slide the retainer cover backward and rotate it up. Step 3. Carefully place the SIM card on the slot. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 131 Step 4. Rotate the retainer cover down and slide it frontward. Figure 131. SIM card installation After you install the SIM card, complete the following steps: 1. Install the M.2 WLAN/LTE wireless adapter (see “Install the M.2 WLAN/LTE wireless adapter” on page 42).

  • Page 132: System Board Replacement

    3. If the server has SED installed, maintain a backup of SED AK. See Backup the Self Encryption Drive Authentication Key (SED AK) in Setup Guide for more details. 4. Use the Lenovo XClarity Essentials OneCLI to save the system configuration to external media. 5. Log on XCC Web GUI and backup config to external media.
  • Page 133 To remove the system board assembly, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Step 1. Remove the following components that are installed on the system board assembly and put them in a safe, static-protective place.
  • Page 134 Remove the front operator panel by pulling it out from the server. Figure 134. Front operator panel removal Step 5. Remove the six screws that secure the LOM package. Figure 135. LOM package removal ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 135 Step 6. Slightly pull the LOM package forward, and lift it up at an angle as shown to remove it from the server. Figure 136. LOM package removal Note: Wireless enabled LOM package and 10G SFP+ LOM package are removed with the same method.

  • Page 136: Install The System Board Assembly

    Before you install a system board, complete the following steps: 1. Read the following sections to ensure that you work safely. • “Safety” on page iii • “Installation Guidelines” on page 37 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 137 2. Touch the static-protective package that contains the component to any unpainted metal surface on the server; then, remove it from the package and place it on a static-protective surface. 3. If an insulating pull tab is under the CMOS battery on the replacement system board, remove it. Figure 140.
  • Page 138 Insert the LOM package into the server at an angle as shown; then, seat the LOM package onto the guide pins. Note: Wireless enabled LOM package and 10G SFP+ LOM package are installed with the same method. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 139 Figure 144. LOM package installation Step 5. Install the six screws to secure the LOM package. Figure 145. LOM package installation Step 6. Align the front operator panel with the chassis and insert the panel onto the front of the server. Chapter 3 Hardware replacement procedures...
  • Page 140 Install the two screws that secure VGA connector, and install the three screws on the sides of the server. Figure 147. Screws installation Step 8. Install the two screws on the bottom of the server. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 141 Figure 148. Screws installation Step 9. Peel away the XClarity Controller network access label on the processor heat sink and attach it to the network access tag on the front of the server. Figure 149. Location of the network access tag Step 10.

  • Page 142: Update The Machine Type And Serial

    4. Reconfigure the server and reset the system date and time. 5. Update the machine type and serial number with new vital product data (VPD). Use the Lenovo XClarity Provisioning Manager to update the machine type and serial number. See “Update the machine type...
  • Page 143 2. Copy and unpack the OneCLI package, which also includes other required files, to the server. Make sure that you unpack the OneCLI and the required files to the same directory. 3. After you have Lenovo XClarity Essentials OneCLI in place, type the following commands to set the machine type and serial number: onecli config set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...

  • Page 144: Enable Tpm

    • From Lenovo XClarity Provisioning Manager To set the TPM policy from Lenovo XClarity Provisioning Manager: 1. Start the server and press the key according to the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. 2. If the power-on Administrator password is required, enter the password.
  • Page 145 • From Lenovo XClarity Essentials OneCLI Note: Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system. To set the TPM policy from Lenovo XClarity Essentials OneCLI: 1.

  • Page 146: Enable Uefi Secure Boot

    Physical Presence Policy is enabled with a timeout of 30 minutes. There are two ways to assert the Physical Presence: 1. If the Physical Presence Policy is enabled, you can assert Physical Presence through the Lenovo XClarity Provisioning Manager or through the Lenovo XClarity Controller.

  • Page 147: Change The Vpd For E1 Enclosure Configuration (Trained Technician Only)

    To enable UEFI Secure Boot from Lenovo XClarity Provisioning Manager: 1. Start the server and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://sysmgt.lenovofiles.com/help/topic/lxpm_frontend/...

  • Page 148: Top Cover Replacement

    0x3A 0x0C 0x0E 0x01 0x10 0x54 0x68 0x69 0x6e 0x6b 0x53 0x79 0x73 0x74 0x65 0x6d 0x20 0x53 0x45 0x33 0x35 0x30 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 0x20 3. For data security purpose, make sure to disable IPMI again on Lenovo XClarity Controller web interface or Lenovo XClarity Essentials OneCLI.

  • Page 149: Install The Top Cover

    • “Safety” on page iii • “Installation Guidelines” on page 37 2. Turn off the server. Disconnect the power cords and all external cables (see “Power off the server” on page 16). To remove the top cover, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs-...
  • Page 150 3. Make sure all the removed components are installed, and all the disconnected cables inside the server are reconnected. To install the top cover, complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 151: Tpm Card (For Chinese Mainland Only)

    Figure 151. Top cover installation Step 1. Align the posts inside the top cover with the slots on the chassis. Step 2. Hold the front of the server and slide the top cover towards the front server until it clicks into place. After you install the top cover, complete the following steps: 1.

  • Page 152: Install The Tpm Card

    3. Touch the static-protective package that contains the new TPM card to any unpainted surface on the outside of the server. Then, take the new TPM card out of the package and place it on a static-protective surface. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 153: Complete The Parts Replacement

    To install the TPM card (for Chinese Mainland only), complete the following steps: Watch the procedure A video of this procedure is available at YouTube: https://www.youtube.com/playlist?list=PLYV5R7hVcs- DkEpH4SzvKZck4f6rVRzUE Step 1. Insert the TPM card into the TPM card connector on the system board. Notes: •...
  • Page 154 “Firmware updates” on page • Update the UEFI configuration. • Reconfigure the disk arrays if you have installed or removed a hot-swap drive or a RAID adapter. See the Lenovo XClarity Provisioning Manager User Guide, which is available for download at: http:// datacentersupport.lenovo.com...

  • Page 155: Chapter 4. Problem Determination

    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Page 156 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-adapter voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.

  • Page 157: The Front Operator Panel And Error Leds

    On: The server is turned on. Identification button/LED (blue): Use this blue LED to visually locate the server among other servers. This LED is also used as a presence detection button. You can use Lenovo XClarity Administrator to light this LED remotely.

  • Page 158: System-Board Leds

    • Memory modules until you reach the minimum configuration that is supported for the server. “Specifications” on page 1 to determine the minimum configuration for your server. 4. Power on the server. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 159: Resolving Suspected Power Problems

    If the problem is solved when you remove an adapter from the server, but the problem recurs when you install the same adapter again, suspect the adapter. If the problem recurs when you replace the adapter with a different one, try a different PCIe slot. If the problem appears to be a networking problem and the server passes all system tests, suspect a network cabling problem that is external to the server.

  • Page 160: Troubleshooting By Symptom

    1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.
  • Page 161 6. If everything is still done and the issue cannot be resolved, please collect the failure information with system logs captured to Lenovo support. Server does not power on Complete the following steps until the problem is resolved: 1.

  • Page 162: Memory Problems

    • You have installed the correct type of memory module (see “Specifications” on page 1 requirements). • After changing or replacing a memory module, memory configuration is updated accordingly in the Setup Utility. ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 163: Monitor And Video Problems

    2. If the server installed with the graphical adapters while turning on the server, the Lenovo logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.

  • Page 164: Keyboard, Mouse, Kvm Switch Or Usb-Device

    “Mouse does not work” on page 157 • “KVM switch problems” on page 157 • “USB-device does not work” on page 157 All or some keys on the keyboard do not work 1. Make sure that: ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 165: Optional-Device Problems

    “A Lenovo optional device that was just installed does not work.” on page 158 • “A Lenovo optional device that worked previously does not work now. ” on page 159 External USB device is not recognized Complete the following steps until the problem is resolved:...
  • Page 166 8. If the Boot Device does not support MMIO above 4GB for Legacy Boot, use UEFI Boot Mode or remove/ disable some PCIe devices. 9. Contact Lenovo technical support. A Lenovo optional device that was just installed does not work. 1. Make sure that: • The device is supported for the server (see https://serverproven.lenovo.com/server/se350...

  • Page 167: Serial-Device Problems

    4. Reseat the cable connection and check there is no physical damage to the cable. 5. If there is any cable damages, then replace the cable. A Lenovo optional device that worked previously does not work now. 1. Make sure that all of the cable connections for the device are secure.

  • Page 168: Intermittent Problems

    (POST Watchdog Timer). To check the POST watchdog time, restart the server and press the key according to the on-screen instructions to display the LXPM system setup interface. (For more information, see the “Startup” ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 169: Power Problems

    147 for information about viewing the event log. If you are using Linux base operating system, then capture all logs back to Lenovo support for further investigation. Power problems Use this information to resolve issues related to power.
  • Page 170 Server could not connect to the Wi-Fi Complete the following steps until the problem is resolved: 1. Log into Lenovo XClarity Controller (change password for the first-time log in). Enable Wi-Fi Connectivity and input the information of the existing Wi-Fi.
  • Page 171 Sever could not be set as WLAN AP mode Complete the following steps until the problem is resolved: 1. Log into Lenovo XClarity Controller (change password for the first-time log in). Enable Wi-Fi Connectivity and input the information of AP mode.
  • Page 172 LTE connection failed Complete the following steps until the problem is resolved: 1. Log into Lenovo XClarity Controller (change password for the first-time log in). Enable LTE Connectivity and apply the change. Figure 160. Network setting 2. To check if LTE module is successfully enabled, connect the server to OpenWRT via SSH (default = 192.168.70.254) and use the command below:...
  • Page 173 LTE setup checklist for Lenovo service Complete the checklist below until the problem is resolved: Section Check item and detail Hardware LTE antennas are installed properly at correct locations. Antenna cable are well connected on the LTE module. SE350 support only 4G (LTE); 3G and 5G are not supported.
  • Page 174 'AT+CSQ' /**search max RF signal quality between ‘device” and all “carriers “ around the device **/ 'AT+COPS?' /** return wwan’s registered carrier and 4G tech if it’s successful to register to carrier **/ ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 175 'AT+CREG?' /** report CS network registration status –2G/3G/4G **/ 'AT+CEREG?' /**report EPS network registration status – 4G **/ LTE connection is unstable The LTE signal strength might be obstructed when the SE350 is placed at the “corner of a building/ department”...

  • Page 176: Observable Problems

    “Voltage planar fault is displayed in the event log” on page 170 • “Unusual smell” on page 170 • “Server seems to be running hot” on page 170 • “Cracked parts or cracked chassis” on page 171 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 177 If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI: onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress...
  • Page 178 2. Make sure that the fans are installed correctly. 3. Update the UEFI and XCC to the latest versions. 4. Make sure that the fillers in the server are installed correctly (see Maintenance Manual for detailed installation procedures). ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 179: Software Problems

    XCC web UI, then navigate to “Edge Network” -> “Reset to Factory Default”. Note: Wireless enabled LOM package with firmware versions earlier than 1.01 (hyl404p) requires adding specific commands for the SIMs in Japan. Please contact Lenovo for details. Chapter 4...
  • Page 180 Table 39. APN Settings for au KDDI SIM card uno.au-net.ne.jp 685840734641020@uno.au-net.ne.jp User name KpyrR6BP Password Authentication type CHAP SoftBank SIM Card For a list of SoftBank shops, see https://www.softbank.jp/shop/ For APN settings for the SoftBank SIM card, see https://www.softbank.jp/mobile/support/usim/portout_ procedure/ ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 181 Table 40. APN Settings for NTT DoCoMo SIM card plus.4g plus User name Password Authentication type Chapter 4 Problem determination...
  • Page 182 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 183: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 184: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 185: Contacting Support

    • Lenovo XClarity Essentials OneCLI Lenovo XClarity Essentials OneCLI has inventory application to collect service data. It can run both in- band and out-of-band. When running in-band within the host operating system on the server, OneCLI can collect information about the operating system, such as the operating system event log, in addition to the hardware service data.
  • Page 186 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 187: Appendix B. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 188: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 189: Electronic Emission Notices

    Electronic emission notices When you attach a monitor to the equipment, you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor. Additional electronic emissions notices are available at: http://thinksystem.lenovofiles.com/help/index.jsp Taiwan Region BSMI RoHS declaration Figure 163.
  • Page 190 USA company name: Lenovo Global Technology (United States) Inc. USA company address: 7001 Development Dr. Building 7, Morrisville, NC 27560, USA ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...

  • Page 191: Index

    M.2 WLAN/LTE wireless adapter replacing node PCIe adapter system board top cover TPM card insufficient PCIe resource enable solving intermittent problems Ethernet intrusion switch controller replacing troubleshooting intrusion switch cable Ethernet controller problems removing solving replacing © Copyright Lenovo 2019, 2022...
  • Page 192 98, 114 front operation panel notes, important heat sink notices intrusion switch cable lock position switch LTE/WLAN Antenna M.2 LTE module 82, 91 observable problems node 98, 110 operation information panel ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 193 USB-device problems service data SIM card removing replacing 121–122 SIM selection software 17–18, 21 video problems software problems software service and support telephone numbers solving Ethernet controller problems © Copyright Lenovo 2019, 2022...
  • Page 194 ThinkSystem SE350 and ThinkSystem SE350 Enclosures Maintenance Manual...
  • Page 196 Part Number: SP47A47175 Printed in China (1P) P/N: SP47A47175 *1PSP47A47175*...

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