Remedies - PROEMION CANlink mobile 3000 Series Device Manual

7.1. Remedies

Table 74. Remedies
Problem
Device does not function.
Device does not receive CAN messages
Device does not receive GNSS signals.
Device does not receive mobile radio signal.
Device does not log data.
Device with integrated battery does not initialize
after switching on or firmware update.
CANlink mobile 3000 Device Manual
Possible cause
Check the power supply via the main plug connector (terminal 30,
terminal 31, terminal 15).
Check the CAN connection and the configuration of the CAN
messages. Check whether the bus terminating resistor is correctly
mounted.
Check the antenna connection and cable for damage. Position the
antenna or the device so that it directly points to the sky.
Check the antenna connection and cable for damage. Check the
eSIM configuration in the eSIM - Specials object dictionary.
Position the antenna or the device so that it directly points to the
sky.
Check the CAN baud rate in the configuration. Check in the
configuration whether the device is in "Operational" mode. Check
the logging configuration.
Use a suitable tool to press the reset button on the main plug
connector to restart the device.