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Product warranty
Advantech warrants to you, the original purchaser, that each of its prod-
ucts will be free from defects in materials and workmanship for two years
from the date of purchase. This warranty does not apply to any products
which have been repaired or altered by persons other than repair person-
nel authorized by Advantech, or which have been subject to misuse,
abuse, accident or improper installation. Advantech assumes no liability
under the terms of this warranty as a consequence of such events. If an
Advantech product is defective, it will be repaired or replaced at no
charge during the warranty period. For out-of-warranty repairs, you will
be billed according to the cost of replacement materials, service time and
freight. Please consult your dealer for more details. If you think you have
a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For exam-
ple, type of PC, CPU speed, Advantech products used, other hardware
and software used, etc.) Note anything abnormal and list any on-screen
messages you get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual,
product, and any helpful information readily available.
3. If your product is diagnosed as defective, obtain an RMA (return mate-
rial authorization) number from your dealer. This allows us to process
your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and
Replacement Order Card and a photocopy proof of purchase date (such as
your sales receipt) in a shippable container. A product returned without
proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship
it prepaid to your dealer
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