Troubleshooting - Symbol PPT 8800 Series Product Reference Manual

PPT 8800 Series Product Reference Guide for Embedded Windows

Troubleshooting

Problem
Terminal does not turn on. Lithium-ion battery not
Rechargeable lithium-ion
battery did not charge.
Cannot see characters on
display.
Fail to communicate with
IrDA printer.
11-10
Table 11-1. Troubleshooting the Terminal
Cause
charged.
Lithium-ion battery not
installed properly.
System crash.
Battery failed.
Terminal removed from
cradle while battery was
charging.
Terminal not powered
on.
Distance from printer is
between 5 inches and 39
inches.
Obstruction interfered
with communication.
Application is not
enabled to run IrDA
printing.
Solution
Charge or replace the lithium-ion battery in
the terminal.
Ensure battery is installed properly. See
Installing the Main Battery on page 1-7.
Perform a soft reset. If the terminal still does
not turn on, perform a hard reset. See
Resetting the Terminal on page 2-15.
Replace battery. If your terminal still does
not operate, try a soft reset, then a hard
reset. See Resetting the Terminal on page
2-15.
Insert terminal in cradle and begin charging.
The lithium-ion battery requires 2 1/2 hours
to recharge fully.
Press the Power button.
Bring the terminal closer to the printer and
attempt communication again.
Check the path to ensure no objects were in
the way.
Printer support must be included with the
application to run IrDA printing on the
terminal. See your System Administrator.
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