GRASS VALLEY Ignite SDC Series Instruction Manual page 38

Section 4 — Service
38
Table 2. Troubleshooting (Problem/Cause/Solution) Matrix
Problem
Robotics
Video
Cause
SHOT Director or hub communication
failure.
No traffic indicated on the network
hub front panel LEDs.
Pan/tilt head communication failure.
CAUTION Contact Customer Service before pressing
the RESET switch on the pan/tilt head.
Camera block communication failure.
Pan/tilt head will not pan, tilt or both.
No video
Ignite SDC/HDC Robotic Camera Instruction Manual
Solution
Ensure all devices are powered.
Check CAT5 cable between SHOT
Director and hub.
Use crossover cable between SHOT
Director and pan/tilt head (no hub).
Troubleshoot SHOT Director and/or
hub. (Refer to JSC-2300 SHOT Direc-
tor Robotics Controller Instruction
Manual).
Ensure all devices are powered,
Verify that pan/tilt head does not
respond to pan, tilt, zoom, or focus
commands,
Verify traffic indicated on network hub
front panel LEDs
Check CAT5 cable between hub and
pan/tilt head.
Verify correct IP address setup for
pan/tilt head and SHOT Director
(Refer to JSC-2300 SHOT Director
Robotics Controller Instruction Man-
ual).
Press the pan/tilt head RESET switch
(Item 2, Figure 74 on page 107) to set
the pan/tilt factory default IP address
(192.168.0.126) and subnet mask
(255.255.255.0). Then set the SHOT
Director to default address
192.168.0.100 (Refer to JSC-2300
SHOT Director Robotics Controller
Instruction Manual).
Replace pan/tilt head.
Ensure the DB15 connector on the
pan/tilt head is connected to the
HD15 or SCSI-50 connector on the
camera block.
(HDC Only).
Access the Setting menu using the
menu switch on the back of the HD
camera block (Appendix C-HD Cam-
era Block). Ensure that the protocol is
set to 4.
Replace camera/lens assembly.
Verify that the pan/tilt head searches
for home (zero pan and zero tilt) at
power up.
Replace pan/tilt head.
Check video cable connected to back
of camera block.
Replace camera/lens assembly.