Troubleshooting Guide; Control Box Lights - Culligan ClearLink PRO Installation, Operation, And Service Instructions With Parts Lists

Troubleshooting Guide

Problem or Symptom
Button is difficult to press
Leaks at filter/RO Inlet or
outlet connection
Low filtered water flow/
system returns to unfiltered
flow automatically
No change in flow when
button is pressed
Button communication is
intermittent
High TDS in product water
Button falls into water
Water leaking from Air Gap
Power light on Aquasential
ClearLink PRO control box
is not on

Control Box Lights

Audible Beep
3 Beeps during Power up
1 beep per minute when water is running
and 1 beep when the water is turned off.
1 beep per minute when water is running
and 1 beep when the water is turned off.
1 beep per minute when water is running
and 1 beep when the water is turned off.
1 beep per minute when water is running
and 1 beep when the water is turned off.
Power light on Aquasential ClearLink PRO
control box is not on
Cat. No. 01033136
Cause
Air is trapped in the button
after assembling the cover.
A rolled o-ring can block the
tube from fully inserting
Low flow rate
Bypass knob is diverting water
Button is not communicating
with control box
Solenoid valve is stuck and
cannot divert water
Button is not communicating
with control box
Weak signal
Debris in solenoid or outlet
check valve
Users try to operate the
button to see if it still works
while it still has a wet
board / batteries
Air gap is installed incorrectly Create as short as possible run of the gravity drain tubing
No power to Aquasential
ClearLink PRO control box
Light
Green (Top Window)
Red (Top Window)
Yellow (Second Window)
Red (Second Window)
Red (Third Window)
Blue (Bottom Window)
No power to Aquasential
ClearLink PRO control box
Solution
Burp air after assembling battery cover. To relieve air, lift back one
edge of the base, press center of rubber down, release edge.
Use a small screw driver to reseat the O-ring and then
confirm that the end of the tubing has a clean, square cut.
A system operating under low flow rates may not activate
the internal flow switch. Refer to your system manual to
troubleshoot a low flow condition.
Confirm that the bypass valve is in the down/closed position
Check to ensure that both the button & control box batteries are
installed correctly. Replace any batteries if low power assumed.
Test the solenoid to ensure it is working, this can be done by
flowing your main water, pushing the ClearLink button and
closely listening for an audible click or feeling the solenoid
divert by holding the control box. (This can also be done
with the unit removed by flipping the control box upside
down to simulate flow). If solenoid is bad refer to "Solenoid
Replacement Procedure" in manual and replace
Remove the solenoid and diaphragm (refer to "Solenoid
Replacement Procedure" in manual) to clean out debris.
Check to ensure that both the button & control box batteries are
installed correctly. Replace any batteries if low power assumed.
Different materials may block the wireless signal more than
others. Try moving the button to an area on the counter that
is closer to the under-sink control box.
Remove the solenoid and diaphragm (refer to "Solenoid
Replacement Procedure" in manual) to clean out debris.
(Best practice: Ensure all cartridges, including in-line bullet
are pre-rinsed prior to installation)
DO NOT TRY TO OPERATE the button. Remove the two
AAA batteries and place the button in a bowl and cover with
rice for at least 24 hours to assist in drying it out. Do not
use until completely dry.
with no angles to the drain connection. Make sure your drain
is located away from the disposal to reduce the likelihood of
leaks or blockage.
Ensure AQ Smart is powered on and rechargeable battery
has sufficient charge
Power On and performing operations
Option 1: Replace D Batteries in Control Box
Option 2: Use A/C Adapter instead of D Batteries
Reached Capacity in Gallons/Days; Replace
Filter
High TDS; Replace Membrane
Leak Detected
Wi-Fi Enabled and Paired
Ensure Aquasential Smart RO unit is powered on
and rechargeable battery has sufficient charge.
Means
Troubleshooting 29