Culligan HE Owner's Manual

Culligan HE Owner's Manual

High efficiency automatic water softener
Table of Contents

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Culligan
®
High
Efficiency
Automatic
Water
Softener
Owners
Guide

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Summary of Contents for Culligan HE

  • Page 1 Culligan ® High Efficiency Automatic Water Softener Owners Guide...
  • Page 2 Products manufactured and marketed by Culligan International Company (Culligan) and its affiliates are protected by patents issued or pending in the United States and other countries. Culligan reserves the right to change the specifications referred to in this literature at any time, without prior notice. Culligan, Aqua- Sensor, Tripl-Hull, and SoftMinder are trademarks of Culligan International Company or its affiliates.
  • Page 3: Table Of Contents

    Meter ............54 ® Culligan HE 14” Water Softener with Aqua-Sensor Sensing Device ..........55 ® Culligan HE 9” Upflow Water Softener with Soft-Minder Meter ........... 56 ® Culligan HE 9” Upflow Water Softener with Aqua-Sensor Sensing Device ........57 ®...
  • Page 4 • explains the various modes of operation • gives specifications and troubleshooting information Read this Manual First Before you operate the Culligan High Efficiency Automatic Water Softener, read this manual to become familiar with the device and its capabilities. Safe Practices Throughout this manual there are paragraphs set off by special headings.
  • Page 5: Thank You

    We promise that you’ll never want to be without it again. Congratulations, too, on selecting one of the “first family” of water conditioners in the prestigious Culligan High Efficiency Water Softeners. With Culligan’s many years of knowledge and experience in water treat- ment, you can be confident that the model you selected has been designed and engineered to provide years of service with a minimum of care and attention.
  • Page 6: Specifications

    Meter—Downflow Regeneration ® ® Model 9" Model 10" Model 12" Model 14" Model Control Valve 1” Reinforced Thermoplastic w/ HE Circuit Boards Overall Conditioner Ht 56 in 62 in 60 in 73 in Media Tank Design Quadra-Hull™ Media Tank Dimensions...
  • Page 7 Culligan High Efficiency Softener—Upflow Regeneration Model 9" Model 10" Model Control Valve 1” Reinforced Thermoplastic with HE Circuit Board Overall Conditioner Height 56 in 62 in Media Tank Design Quadra-Hull™ Media Tank Dimensions (Dia x Ht) 9 x 48 in...
  • Page 8 Culligan HE Municipal Water Softener 9" Model 10" Model 12" Model 14" Model Control Valve 1”, 5-cycle Reinforced Thermoplastic with Global Electronic (GBE) Circuit Board Overall Conditioner Height 54 in 60 in 58 in 71 in Media Tank Design Quadra-Hull™...
  • Page 9: Introduction

    Additional information may be obtained from your independently operated Culligan dealer. Culligan Municipal Softener With the Culligan Municipal softener you will experience the above benifits in addition to the reduction of chlorine taste and odor for a fresh, clean taste and smell. 01021076...
  • Page 10: How Your Water Conditioner Works

    How Your Why Water Gets Hard And How It Is Softened Water All of the fresh water in the world originally falls as rain, snow, or sleet. Surface water is drawn upward by the sun, forming clouds. Then, nearly pure and soft as it starts to fall, it begins to collect impurities as it Conditioner passes through smog and dust-laden atmosphere.
  • Page 11: The Culligan Process

    Your Culligan service person, taking into account the hardness of your water and the amount of softened water your household may reasonably expect to use each day, has carefully established how often the softener will regenerate and how much salt will be used for each regeneration.
  • Page 12: Modes Of Operation

    Modes of Water Meter Mode Operation In water meter mode, the controller keeps track of the quantity of water that has flowed through the resin bed. Based on the influent water hardness and the hardness capacity of the resin bed, a service life expec- tancy in the quantity of softened water is calculated and programmed into the control.
  • Page 13 Down Flow Regeneration Water and regenerate flow downward through the media tank. Up Flow Regeneration Water flow is downward and regenerate flow is upward through the media tank. The significance of this is that regeneration will be most effective in those parts of the resin bed which are treated with the freshest regenerate solution.
  • Page 14: Installation

    Installation NOTE Read this section entirely before starting the installation. Follow all applicable plumbing and electrical codes. Component Description The water conditioner is shipped from the factory in a minimum of three cartons. With the exception of media containers, remove all components from their cartons and inspect them before starting installation. Control Valve Assembly Includes the control valve, bypass valve, and meter.
  • Page 15: Water Quality

    Do not install the unit where it might freeze, or next to a water heater or furnace or in direct sunlight. Outdoor installation is not recommended, and voids the warranty. Use the Culligan Outdoor HE softener for outdoor installations. The Culligan Outdoor HE softener has been certified by Underwriter’s Laborato- ries for outdoor installation.
  • Page 16: Tank Assembly

    Drain Facilities Choose a nearby drain that can handle the rated drain flow (floor drain, sink or stand pipe). Refer to “Table 3. Height of Discharge Above Floor Level Operating.” on page 22, for maximum drain line length. NOTE Most codes require an anti-siphon device or air gap. Observe all local plumbing codes and drain restrictions.
  • Page 17 Install the outlet manifold into the tank (Figure 2). Cover the tops of the manifolds with a clean rag. Using a large-mouth funnel, load the Culligan underbedding through the top of the tank. CAUTION! DO NOT allow the outlet manifold to move when loading the media.
  • Page 18: Install Aqua-Sensor

    40" 10" Quadra-Hull Tank 44" 12" Quadra-Hull Tank 42" 14" Quadra-Hull Tank 52" Table 1. HE cable lengths. Loosen the small Aqua-Sensor Plug; a needle-nose pliers works Small best. See Figure 3. Aqua-Sensor ® Plug Moisten the cable sheath and slide the cable grip up or down to the proper cable length.
  • Page 19 NOTE The clamp and valve will be able to rotate on the tank until pressure is applied. O-Ring Add O-Rings Figure 4. Mounting the control valve. Figure 5. Valve adapter O-ring. Backwash Flow Control, Eductor Nozzle—Throat Use the recommended backwash flow control, eductor nozzle, and eductor throat for various size tanks. See Table 2.
  • Page 20 Eductor Nozzle and Throat Replacement Refer to Figure 6 and the instructions below when changing the eductor nozzle and throat. Remove the eductor cap clip. Remove the eductor cap. Remove the eductor assembly. Remove the eductor screen from the assembly Remove the blue nozzle and replace it with the correct nozzle.
  • Page 21 Figure 7. HE softener cover fastener clip. Figure 8. Removing the HE softener cover. Filter Brine Elbow Clips Drain Elbow Flow Control Figure 9. Removing the drain elbow and brine elbow. Attaching the Cover Once the drain and brine line is connected re-attach the cover. Refer to the below instructions and Figure 10 through Figure 12.
  • Page 22 Figure 10. Cover fastener clip. Figure 11. Reattaching the HE softener cover. Push down into place Cover Fastener Figure 12. Reattaching the cover fastener. 01021076...
  • Page 23: Plumbing Connections

    Between 10–20 gpg Less than 10 gpg NOTE The HE must take into account the adjusted capacity if the Dial-a-Softness was changed. See Advanced System Setup to update the Dial-a-Softness setting. Plumbing Connections Shipped with each softener is a Culligan bypass valve, which is used to connect the softener to the ®...
  • Page 24: Bypass Valve Installation

    Bypass Valve Installation Refer to Figure 14 and the instructions below to connect the meter, bypass valve, and interconnecting pipe. All HE units are equipped with a Soft-Minder meter. The meter is installed on the outlet side ® of the control valve. The meter body fits in the same space as the coupling between the control valve and the bypass.
  • Page 25: Drain Line Connection

    (see directional arrow on the end of knob) until the knob stops as shown. DO NOT OVERTIGHTEN! (Figure 16) Figure 15. Turn blue bypass knob clockwise. About 1-1/4” A screwdriver shank may be used in the slot as a lever for extra turning force if needed.
  • Page 26 NOTE Note: Observe all plumbing codes. Most codes require an anti-siphon device or air gap at the discharge point. The system and installation must comply with state and local laws and regulations. Operating 0 ft (0 m) 2 ft (0.6 m) 4 ft (1.2 m) 6 ft (1.8 m) 8 ft (2.4 m) 10 ft (3 m) Pressure 30 psi (210 kPa) 60 ft (18 m)
  • Page 27 Remove nut retaining brine valve to brine chamber. Lift the brine valve from the brine chamber. Find the correct “A” dimension from Appendix A in the HE Softener Installation/Operation manual (PN 01021606). Set the distance from the top of the filter screen to the base of the float accordingly. The slight difference in height when the float is pulled up or down is negligible.
  • Page 28 Circuit Board Connections The 24 Volt power supply and flow meter wire harness is already connected to the circuit board. If no other circuit board connections are required proceed to the First Time Setup. Refer to the instructions below and Figure 19 to Figure 22 for connecting the Aqua-Sensor probe wire harness to the circuit board. WARNING! Disconnect all electrical power to the unit before connecting.
  • Page 29 Locate the Aqua-Sensor 2.5 Volt power cord packed in the small parts pack. It has two spade terminals on one end of the cable and two metal slip-in tabs on the other end. Insert the Aqua-Sensor 2.5 Volt power cord through the third hole on the enclosure. Insert the Aqua-Sensor sensor probe wire harness through the forth hole on the enclosure.
  • Page 30 Check to make sure the circuit board is rigidly fastened. MOTOR CONNECTOR POSITION SENSOR CONNECTOR PHONE FLOW METER CONNECTOR 2.5v Aqua-Sensor power cable should be plugged to 2.5VAC connectors—left side Power to circuit board Connector Plugs 2.5VAC required only for Power to circuit Aqua-Sensor installations board 24V...
  • Page 31 Figure 23. Attaching enclosure cover to control valve. Screw the enclosure on the control. Attach the strain relief fittings to the Aqua-Sensor probe and 2.5 VAC power cord and insert into the enclosure. Connect the 24 Volt power cord to the two 24 VAC terminals on the transformer. 01021076...
  • Page 32: Programming

    Navigating the Menus and Keypad UP button CHECK MARK CANCEL (X) button or OK button DOWN button UP ARROW button: scrolls up the menu DOWN ARROW button: scrolls down the menu CHECK MARK button: selects the highlight- ed option, opens a new screen, or accepts a Controller changed setting CANCEL or X button: returns to the previous...
  • Page 33 10. The screen displays the HOME SCREEN. JAN-01-12 12:01P NOTE Unplugging the Culligan HE water softener will not affect any of the control settings (the control must be plugged in for at least 10 minutes). Once programmed, the settings will be stored indefinitely.
  • Page 34 First Time Setup Procedure Setup When a new controller is first powered on, the screen will display the first time setup message. The HE Controller is designed to simplify the setup and installation process by making some default recommenda- tions during the initial setup. These default settings are appropriate for most common installations.
  • Page 35 >SOFTENER setting (softener) and advance to the next setting, VALVE TYPE. Valve Type (HE 1, HE 1.25, HE 1.5, HE 1 Twin, HE 1.5 Twin, 4-Cycle, 5-Cycle, or Plat Plus) The screen displays the valve type setting. Press to accept the default VALVE TYPE setting (HE 1) and advance to the next setting, UNITS.
  • Page 36 Install Type (Residential or Commercial) INSTALL TYPE The screen displays the installation type setting. Keep this at the default, >Residential Residential. Press to view the next setting, BRINING TYPE. Brining Type (Downflow, Upflow, Proportional) The screen displays the brining type setting. Press BRINING TYPE to change this setting to Downflow and view the next setting, >Downflow...
  • Page 37 Follow this procedure to update the date or time. Set Date and Time NOTE The control must be returned to the HOME screen if settings are changed. Screen Display Range Setting Description SOFTENING From the HOME screen, press to view the main menu. JAN-01-12 12:01P >1)INFORMATION The screen displays the main menu.
  • Page 38 Screen Display Range Setting Description Set Daylight Savings Time DAYLIGHT SAVING The screen displays the Daylight Savings Time setting. Yes, Press and then to change the setting. 2)MANUAL MODE 10. The screen displays the main menu. Press to save the >3)SET DATE/TIME changes and initialize the system.
  • Page 39: Information

    Information The following information can be displayed at the control valve or remote display. These settings are read- only. Press to scroll through the settings. Press to view the previous setting. Screen Display Range Setting Description SOFTENING From the HOME screen, press to view the main menu.
  • Page 40 Screen Display Range Setting Description The screen displays the date of the next regeneration, NEXT REGEN ON based on average daily water usage. Press to see JAN-03 the next information screen. 10. The screen the total water used for this configuration. TOTAL WATER USED 0–no Whole numbers are displayed above 100 gallons.
  • Page 41: Regeneration

    Regeneration There are several conditions that will cause the control to trip a regeneration. The screen displays REGEN Tonite when the control has signaled for a regeneration. Regenerating is displayed while the control is in regeneration. The following are conditions that will call for regeneration: When the Soft-Minder®...
  • Page 42: Standard Manual Regeneration

    Standard Manual Regeneration Screen Display Range Setting Description SOFTENING From the HOME screen, press to view the main JAN-01-12 12:01P menu. 1)INFORMATION The screen displays the main menu. Press to se- 1–6 >2)MANUAL MODE lect 2)MANUAL MODE. The screen displays the manual regeneration menu. MANUAL MODE Press and then...
  • Page 43: Final Startup

    Final Startup Recommended Meter Start-Up Procedure Close the main water supply valve. Set the Cul-Flo-Valv® to the bypass position. Ensure that all faucets at the installation site are closed. Direct the drain line discharge into a bucket where flow can be observed. Plug the transformer into a 120 Volt, 60 Hz, single-phase receptacle.
  • Page 44 Recommended Aqua-Sensor Start-Up Procedure ® NOTE You might find it useful to pre-test the sensor probe in your shop. The same test setup can be used in the field. Close the main water supply valve. Install the sensor probe into the tank but do not connect the sensor to the control at this time. Set the Cul-Flo-Valv®...
  • Page 45: Salt Economizer

    “bridging.” Regardless of what type of salt is used, we recommend Culligan Brand Salt as suggested by your Cul- ligan Dealer. He or she is the expert and can provide you with the best product for your Culligan Water Conditioner.
  • Page 46: Maintenance

    To do this, turn the blue knob in a clockwise position, then call your Culligan dealer to have your sys- tem sanitized before it is placed back into service.
  • Page 47: Tools Needed

    Cleaning A periodic clean-out of the Salt Storage Tank is necessary to keep your Culligan Water Conditioner at peak operating efficiency. Do it at least every two years when the salt supply is low. Follow these step-by- Out the Salt...
  • Page 48: Sanitizing Procedure

    If the unit uses Culligan Sofner-gard® or other compounds containing sodium hydrosulfite, sodium bisulfite, or any other reducing agent, disconnect the device feeding the chemical(s) and manually regenerate the unit before sanitizing.
  • Page 49: Things To Check Before You Call For Service

    (outside tap) to see if you have any water pressure. If you have water pressure, check the bypass valve. If it is in the Service position, put it into the bypass and call your Culligan dealer for service.
  • Page 50: Error Codes

    2/3 will be necessary to add salt to the brine tank. full. Salt level is low; less than 15 days of salt Contact Culligan dealer for salt delivery or fill brine tank Low Salt Level remaining. with salt.
  • Page 51: When And How To Bypass Your Water Conditioner

    If you are going away on vacation and do not want the unit to recharge. Bypass Valve In the back of Culligan water softener is a Cul-Flo-Valv® Bypass valve. To bypass the unit, turn the blue knob clockwise. To return to softened water service, turn the blue knob counter-clockwise.
  • Page 52: Performance Data Sheets

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 53: Culligan He 9" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 54: Culligan He 10" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 55: Culligan He 10" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 56: Culligan He 12" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 57: Culligan He 12" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 58: Culligan He 14" Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 59: Culligan He 14" Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 60: Culligan He 9" Upflow Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 61: Culligan He 9" Upflow Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 62: Culligan He 10" Upflow Water Softener With Soft-Minder ® Meter

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 63: Culligan He 10" Upflow Water Softener With Aqua-Sensor ® Sensing Device

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 64: Culligan He Municipal 9" Water Softener

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 65: Culligan He Municipal 10" Water Softener

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 66: Culligan He Municipal 12" Water Softener

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 67: Culligan He Municipal 14" Water Softener

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 68: California Department Of Public Health Certificates

    9” Soft-Minder Meter Upflow 9” Soft-Minder Meter Upflow 9” Aqua-Sensor Manufacturer: Culligan International The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section 116830 of the Health and Safety Code for the following health related contaminants:...
  • Page 69 10" Soft-Minder Meter Upflow 10" Soft-Minder Meter Upflow 10" Aqua-Sensor Manufacturer: Culligan International The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section 116830 of the Health and Safety Code for the following health related contaminants:...
  • Page 70 High Efficiency 12” Aqua-Sensor High Efficiency 12” Soft-Minder Meter Manufacturer: Culligan International The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section 116830 of the Health and Safety Code for the following health related contaminants:...
  • Page 71 High Efficiency 14” Aqua-Sensor High Efficiency 14” Soft-Minder Meter Manufacturer: Culligan International The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section 116830 of the Health and Safety Code for the following health related contaminants:...
  • Page 72: Important Data On Your Water Filter

    Important It is advisable to have the salesperson or installer fill in the information below for your future reference. If this has not been done, please ask for it, as it is nec es sary if you contact your dealer. Data on Your Water Filter Identification...
  • Page 73: Electrical Schematic

    Electrical Schematic White Black Blue 01021076...
  • Page 74: Parts List

    Parts List High Efficiency Indoor Assembly 01021076...
  • Page 75 Part Part Item Description Item Description Number Number 01023111 HE Control Valve, Dowflow, Complete Eductor Throat with O-rings, Upflow, White (10" Tanks), P1023713 10ea/Kit 01023115 HE Control Valve, Upflow, Complete P1020603 Eductor Throat O-ring, Large, 10ea/Kit 01023020 Valve Body P1020428...
  • Page 76 Parts List High Efficiency Outdoor Assembly 01021076...
  • Page 77 Part Item Description Item Description Number Number 01023120 HE Outdoor Control Valve, Downflow, Complete Eductor Throat with O-rings, Upflow, Gray (9" Tanks), P1023712 10ea/Kit 01023121 HE Outdoor Control Valve, Upflow, Complete Eductor Throat with O-rings, Upflow, White (10" Tanks), P1023713...
  • Page 78 Parts List Remote Display and Smart Brine Tank Sensor Item Part No. Description 01020553 Remote Display 01020749 Remote Display Circuit Board 01020750 RF Board 01020611 Transformer 01020447 Smart Brine Sensor 01020747 Modem 01021076...
  • Page 79 High Efficiency Part No. Description Media Quantity Municipal Cullex Carbon Cullsan Replacement Culligan Total Home Advanced Media Replacement Kit for 9” Tanks (2 01019848 0.8 ft3 6 lbs 12 lbs boxes) Media Packs Culligan Total Home Advanced Media Replacement Kit for 10” Tanks 01019849 1.0 ft3...
  • Page 80 Parts List 16" and 18" Brine System Item Part No. Description 01018705 Brine System, 250 lb 01018715 Brine System, 375 lb 01018709 Replacement Tank, 250 lb 01018716 Replacement Tank, 375 lb 01018704 Cover, 250 lb 01018717 Cover, 375 lb 01018707 Salt Plate, 250 lb 01018713 Salt Plate, 375 lb 01018708 Brine Chamber, 250 lb &...
  • Page 81 Parts List Item Part No. Description 01018706 Brine Valve Brine Valve Assembly 01018710 BLFC Elbow - 0.45 gpm 01018711 BLFC Elbow - 0.8 gpm P1020194 Brine Well Cap - 24 Pack 3/8” Compression Nut - 24 P1020196 Pack P1018871 3/8” Insert - 25 Pack P1012091 Retaining Clip - 24 Pack P1020192...
  • Page 82 Parts List Item Part No. Description 01018720 Brine System, 650 lb 24" Brine System 01018718 Replacement Tank, 650 lb 01018719 Cover, 650 lb 01018909 Salt Plate, 650 lb 01018708 Brine Chamber 01018706 Brine Valve 01021076...
  • Page 83: Culligan Limited Warranty

    If a part described above is found defective within the specified period, you should notify your indepen- dently operated Culligan dealer and arrange a time during normal business hours for the dealer to inspect the water conditioner on your premises. Any part found defective within the terms of this warranty will be repaired or replaced by the dealer.
  • Page 84 That’s why our 1,350 independently operated dealers worldwide don’t just sell products; they sell water quality you can count on. We stand behind our products with written limited warranties and our unequaled Culligan service. No matter where you live, you can depend on Culligan expertise to work for you—today and tomorrow.
  • Page 85: Index

    Bypass Valve Installation , 19 Bypass Valves 43 Height of Discharge Above Floor Level Operating Bypass Your Water Filter 45 HE Twin cable lengths 14 High Efficiency 68, 70 California Department of Public Health Certificate High Efficiency Water Conditioners with 2...
  • Page 86 Remote Display 69, 71 Remote Display and Smart Brine Tank Sensor 72 Manual Regeneration , 8 Replace Aux Filter Media 46 Materials , 10 Replace Ext Filt 46 Media Tank , 10 Meter Start-Up Procedure 39 Mineral Tank , 7, 12 Salt Bridging 46 Mineral Tank(s) 10 Salt Delivery Service , 41...

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