Mysupport Documentation; Technical Support - Siemens SIDOOR AT40 System Manual

1.4.4

mySupport documentation

Description
With the "mySupport documentation" web-based system, you can compile your own individual
documentation based on Siemens content and adapt this for your own machine documentation.
To start the application, click the "My Documentation" tile on the mySupport homepage
support.industry.siemens.com/cs/ww/en/my):
Figure 1-3
The configured manual can be exported in RTF, PDF or XML format.
Siemens content that supports the mySupport documentation can be identified by the
"Configure" link.
1.4.5

Technical support

Description
Your routes to technical support (https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contact person database (https://www.automation.siemens.com/aspa_app)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products from
Siemens Industry. This will assign your request a unique ticket number for tracking purposes.
The Support Request offers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
AT40 and ATD400V for elevators
System Manual, 06/2022, A5E42192709-AH
mySupport
Introduction
1.4 Service and support
(https://
13