Promise Technology VTrak N1008 Product Manual page 57

Promise Technology
Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs,
etc.
Please return the product to your dealer or retailer or Contact PROMISE technical support for
instructions before shipping the product.
Please check PROMISE E-Support: https://support.promise.com for full instructions before
shipping the product.
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product's problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of your proof of purchase
You are responsible for the cost of insurance and shipment of the product to PROMISE. Note
that damage incurred due to improper transport or packaging is not covered under the Limited
Warranty.
When repairing returned product(s), PROMISE may replace defective parts with new or
reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a
replacement, the replacement unit is under warranty for the remainder of the original warranty
term from purchase date, or 30 days, whichever is longer.
PROMISE pays for outbound standard shipping charges only. You must pay for any additional
shipping options, such as express shipping and return of the defective part or unit.
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VTrak N1008