Troubleshooting The Management Subsystem - Cisco SCE 2000 Platform SCE 2000 4/8xFE Installation And Configuration Manual

Chapter 8 Troubleshooting
Symptom
Returned error is:
Error—File <file
name> does not exist
In the output of the command,
the package file type is
management-image
instead of system-image
In the output of the command,
the package file platform is
not the correct installation file
for the SCE 2000.
Returned error is:
Package file <file
name> does not
contain magic header
Returned error is:
Error—There are only
X free bytes on
device <device
name>, but Y bytes
are needed for the
extraction (where X
and Y are stated in
bytes)

Troubleshooting the Management Subsystem

Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
•
•
•
•
•
When the management link is down and/or a Telnet connection cannot be established, you must
Note
open a CLI session on a local terminal connected to the CON port. This enables you to solve the
problem and then reconnect through the management port.
OL-7826-05
Possible Cause
The package file does not exist in
the specified location.
Package file type mismatch.
Package file platform mismatch.
The file is not a software
installation package file.
/tffs0/ device is full.
Management link is down. (Mng LINK LED not lit--also Status is WARNING)
Management link is up (Mng LINK LED lit) but does not answer ping
Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
Telnet connection established, but terminates automatically
Problem Solving Using a Subsystems Approach
Possible Solution
Verify package file location and
try again.
Verify that you are trying to
open the correct package file.
Verify that you have the package
file appropriate to your platform
type.
Verify that you are trying to
open the correct package file.
Delete old and unnecessary files
and try the package extraction
again.
Cisco SCE 2000 4/8xFE Installation and Configuration Guide
8-11