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Cisco 2600 Series Appendix

Ios configuration for caller id on the cisco mc3810 multiservice concentrator and on cisco 2600 and 3600 series routers.
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Caller ID on Cisco 2600 and 3600 Series Routers
and Cisco MC3810 Multiservice Concentrators
This appendix describes Cisco IOS configuration for caller ID as supported on the Cisco MC3810
multiservice concentrator and on Cisco 2600 and 3600 series routers. It includes the following sections:
Caller ID Overview, page 811
Caller ID Prerequisites Tasks, page 814
Caller ID Configuration Task List, page 815
To identify the hardware platform or software image information associated with a feature in this
appendix, use the Feature Navigator on Cisco.com to search for information about the feature or refer to
the software release notes for a specific release. For more information, see the "Identifying Supported
Platforms" section in the "Using Cisco IOS Software" chapter.
Caller ID Overview
Caller ID (sometimes called CLID or ICLID for incoming call line identification) is an analog service
offered by a central office (CO), which supplies calling party information to subscribers. Typically, the
calling party number, and sometimes the name, appears on a station (also called extension) device such
as a PC telephony software application screen or the display on a telephone. Type 1 caller ID provides
the calling party information while the call is ringing, and Type 2 caller ID provides the additional
convenience of calling number display while the recipient is on another call. In this release, Cisco
provides only Type 1 caller ID support.
The caller ID feature supports the sending of calling party information from foreign exchange station
(FXS) loop-start and ground-start ports into a caller ID equipped telephone device. The FXS port
emulates the extension interface of a private-branch exchange (PBX) or the subscriber interface for a CO
switch.
The caller ID feature supports receiving calling-party information at foreign exchange office (FXO)
loop-start and ground-start ports. The FXO port emulates a connection to a telephone and allows
connection to a PBX extension interface or (where regulations permit) a CO subscriber line.
The following are benefits of using caller ID:
Enterprises—Caller ID is invaluable for increasing efficiency through its use in computer telephony
integration (CTI) applications, where for example, calling party information can be used to retrieve
client information from a database when a customer call is received.
Cisco IOS Voice, Video, and Fax Configuration Guide
VC-811

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Table of Contents

   Related Manuals for Cisco 2600 Series

   Summary of Contents for Cisco 2600 Series

  • Page 1 To identify the hardware platform or software image information associated with a feature in this appendix, use the Feature Navigator on Cisco.com to search for information about the feature or refer to the software release notes for a specific release. For more information, see the “Identifying Supported Platforms”...
  • Page 2 Service Provider—In traditional telephony, caller ID is a standard service that service provider • customers expect. With the Cisco support for caller ID, service providers can offer the feature for packet-switched Voice over IP (VoIP), Voice over Frame Relay (VoFR), and Voice over ATM (VoATM) services.
  • Page 3 Multiservice Concentrator Hardware Installation at the following location: http://www.cisco.com/univercd/cc/td/doc/product/access/multicon/3810hwig/index.htm • For information about installing Cisco 2600 series routers, see the documents listed at the following location: http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis2600/index.htm • For information about installing Cisco 3600 series routers, see the documents listed at the following location: http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis3600/index.htm...
  • Page 4 • If applicable to your network, install a 2-channel analog plain old telephone service (POTS) FXS voice interface card (VIC) in a Cisco 2600 series chassis slot or Cisco 2600 or 3600 network module. • If applicable to your network, install one of the following Cisco MC3810 multiservice concentrator FXO network modules: –...
  • Page 5 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Caller ID Configuration Task List Voice-port configuration is the only special configuration required to support caller ID. To configure your voice network fully, use the reference information in the section “Caller ID Prerequisites Tasks”...
  • Page 6 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Command Purpose Step 3 Enables the two-beep confirmation tone that a Router(config-voiceport)# voice confirmation-tone caller hears when picking up the handset, if connection plar or connection plar-opx is configured.
  • Page 7 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Table 57 cptone Command Entries for the Cisco 2600 and 3600 Series (continued) Command Option Country Command Option Country Brazil New Zealand...
  • Page 8 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Configuring FXS and FXO Voice Ports to Support Caller ID To configure caller-ID on FXS and FXO voice ports, use the following commands beginning in global...
  • Page 9 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Command Purpose Step 3 Configure the station number on FXS voice ports Router(config-voiceport)# station-id number number connected to user telephone sets. This sets the caller-ID information for on-net calls originated by the FXS port.
  • Page 10 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List To configure the alerting method, use the following commands beginning in global configuration mode. Configuration of the alerting method is required when the caller ID standard, specified by locale through the cptone command, is other than Bellcore/Telcordia (if you do not configure the alerting method, the default caller-id alerting ring 1 command is applied).
  • Page 11 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Command Purpose Step 4 (FXO ports, only when caller-ID alerting Router(config-voiceport)# caller-id alerting dsp-pre-alloc line-reversal is required) Configure this command on the FXO port when the incoming subscriber telephone line uses line polarity reversal to signal the start of caller-ID information transmission.
  • Page 12 To verify voice-port configuration, enter the show voice-port command. You can specify a voice port or view the status of all configured voice ports. In the following example, the specified Cisco MC3810 multiservice concentrator FXS port is configured with a Bellcore/Telcordia standard (cptone value is northamerica), a station name, and a station number.
  • Page 13: Troubleshooting Tips

    • The line voltage available on FXS voice ports of the Cisco MC3810 multiservice concentrator and Cisco 2600 and 3600 series routers is –24V. Some phones, particularly those manufactured by Bell South, do not recognize –24V caller-ID signaling.
  • Page 14 Caller ID on Cisco 2600 and 3600 Series Routers and Cisco MC3810 Multiservice Concentrators Caller ID Configuration Task List Cisco IOS Voice, Video, and Fax Configuration Guide VC-824...

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