Technical Assistance Center - Cisco SCE 2000 4xGBE Installation And Configuration Manual

Preface

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco
product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the
TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for
http://tools.cisco.com/RPF/register/register.do
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com
registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the
following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
OL-7824-04
P3—Your network is degraded. Network functionality is noticeably impaired, but most
•
business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation,
•
or basic product configuration.
Cisco.com (on page x), go to the following website:
P1—Your production network is down, causing a critical impact to business operations if
•
service is not restored quickly. No workaround is available.
• P2—Your production network is severely degraded, affecting significant aspects of your
business operations. No workaround is available.
Cisco SCE 2000 4xGBE Installation and Configuration Guide
Obtaining Technical Assistance
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