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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation,
troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting
tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco
information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful,
easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and
improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and
programs. In addition, you can resolve technical issues with online technical support, download and test software packages,
and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are
also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered
users can order products, check on the status of an order, access technical support, and view benefits specific to their
relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is
under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
• P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations
continue.
• P4—You need information or assistance on Cisco product capabilities, product installation, or basic product
configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case
online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case.
To obtain a directory of toll-free numbers for your country, go to the following website:
Fast Ethernet Interface Processor (FEIP) Installation and Configuration
Obtaining Technical Assistance
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