Troubleshooting; Troubleshooting Overview - Cisco SCE 2000 4xGBE Installation And Configuration Manual

Troubleshooting

Your SCE 2000 platform went through extensive testing before leaving the factory. However, if
you encounter problems starting it, use the information in this chapter to help isolate the cause of
the problems. The procedures in this chapter assume that you are troubleshooting the initial
system startup, and that your SCE 2000 platform is in the original factory configuration. If you
have removed or replaced components or changed any default settings, the recommendations in
this chapter might not apply. Make sure to review the safety warnings listed in the Regulatory
Compliance and Safety Information for the Cisco Service Control Engine document that
accompanied your SCE 2000 platform before using the troubleshooting procedures in this
chapter.
This chapter contains the following sections:
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Troubleshooting Overview 8-1

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Troubleshooting Tools
•
Problem Solving Using a Subsystems Approach 8-8
Troubleshooting Overview
This section describes the troubleshooting methods used in this chapter and describes how the
SCE 2000 platform is divided into subsystems for more efficient problem solving. If you are
unable to easily solve the problem, contact a customer service representative for assistance and
further instructions. Provide the representative with the following information:
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OL-7824-04
8-2
Date you received the router
Chassis serial number
Type of software and release number
Brief description of the problem you are having
Brief explanation of the steps you have taken to isolate and resolve the problem
Maintenance agreement or warranty information
Cisco SCE 2000 4xGBE Installation and Configuration Guide
C H A P T E R 8
8-1