Technical Assistance Center - Cisco SCE 1000 Installation And Configuration Manual

Preface

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco
product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the
TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
•
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for
http://tools.cisco.com/RPF/register/register.do
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com
registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the
following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
•
OL-7821-04
P3—Your network is degraded. Network functionality is noticeably impaired, but most
business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or
basic product configuration.
Cisco.com (on page xii), go to the following website:
P1—Your production network is down, causing a critical impact to business operations if
service is not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your
business operations. No workaround is available.
Cisco SCE 1000 2xGBE Installation and Configuration Guide
Obtaining Technical Assistance
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