Troubleshooting - aventon Pace 350 V2 User Manual

TROUBLE SHOOTING
Symptoms
1 The bike does not
work
2 Irregular acceleration
and/or reduced top
speed
The motor does not
3
respond when the
bike is powered on
4 Reduced range
5 The battery will not
charge
6 Wheel or motor
makes strange noises
Error Detection
Your bike from Aventon Bikes is equipped with an error detection system integrated into the display and
controller. In the case of an electronic control system fault an error code should display. The following
error codes are the most common and can aid in troubleshooting. If your bike has an error code displayed
at any time it is recommended that you cease operation and contact Aventon Bikes immediately.
Additional Information on Wear
Components of Pace 350/500 V2 are subject to higher wear when compared to bikes without power
assistance. This is because Pace 350/500 V2 can travel at higher average speeds than regular bicycles and
has a greater weight. Higher wear is not a defect in the product and is not subject to warranty. Typical
components a ected are the tires, brake pads and rotors, spokes, wheels, and the battery.
When the useful life of a component is surpassed it can cause unexpected loss of function. This
can result in serious injuires or even death. Therefore, pay attention to characteristics such as
cracks, scratches, or changes in the color or operation of components which could indicate
useful life has been exceeded. Worn components should be replaced immediately. If you are
unfarmiliar with regular maintenance, a certified, reputable bike mechanic should be consulted.
Possible Causes
1. Insu cient battery power
2. Faulty connections
3. Battery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
1. Insu cient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind, braking, and/or
excessive load
4. Battery discharged for long period of time without
regular charges, aged, damaged.
5. Brakes rubbing
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
Error Code
21
22
23
24
25
26
27
28
29
30
Most Common Solutions
De nition
Abnormal Current
Throttle Fault
Motor Phase Fault
Motor Hall Fault
Brake Switch Fault or Brake Applied While Turning On
Overheat Protection
Motor Lock Protection
Low Voltage Protection
Over Voltage Protection
Communication Fault
1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
1. Charge or replace battery
2. Replace throttle
3. Align or replace magnet ring
1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
1. Adjust tire pressure
2. Check connections or charge battery
3. Assist with pedals or adjust route
4. Contact Product Support if range
decline persists.
5. Adjust the brakes
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
1. Tighten, repair, or replace
2. Reconnect or replace motor.
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