Troubleshooting - aventon Soltera 7 User Manual

TROUBLE SHOOTING
Symptoms
1 The bike does not
work
2 Irregular acceleration
and/or reduced top
speed
3 The motor does not
respond when the
bike is powered on
4 Reduced range
5 The battery will not
charge
6 Wheel or motor
makes strange noises
Error Detection
Your bike from Aventon Bikes is equipped with an error detection system integrated into the display and
controller. In the case of an electronic control system fault an error code should display. The following
error codes are the most common and can aid in troubleshooting. If your bike has an error code displayed
at any time it is recommended that you cease operation and contact Aventon Bikes immediately.
Error Code
Additional Information on Wear
Components of Soltera 7 are subject to higher wear when compared to bikes without power
assistance. This is because Soltera 7 can travel at higher average speeds than regular bicycles and
has a greater weight. Higher wear is not a defect in the product and is not subject to warranty. Typical
components a ected are the tires, brake pads and rotors, spokes, wheels, and the battery.
When the useful life of a component is surpassed it can cause unexpected loss of function. This
can result in serious injuires or even death. Therefore, pay attention to characteristics such as
cracks, scratches, or changes in the color or operation of components which could indicate
useful life has been exceeded. Worn components should be replaced immediately. If you are
unfarmiliar with regular maintenance, a certified, reputable bike mechanic should be consulted.
Possible Causes
1. Insu cient battery power
2. Faulty connections
3. Battery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
1. Insu cient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind, braking, and/or
excessive load
4. Battery discharged for long period of time without
regular charges, aged, damaged
5. Brakes rubbing
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
21
22
23
24
25
26
27
28
29
30
Most Common Solutions
1.
2.
3.
4.
5.
1.
2.
3.
1.
2.
3.
4.
1.
2.
3.
4.
5.
1.
2.
3.
4.
1.
2.
De nition
Abnormal Current
Throttle Fault
Motor Phase Fault
Motor Hall Fault
Brake Switch Fault or Brake Applied While Turning On
Overheat Protection
Motor Lock Protection
Low Voltage Protection
Over Voltage Protection
Communication Fault
Charge the battery
Clean and repair connectors
Install battery correctly
Turn on bike with proper sequence
Disengage brakes
Charge or replace battery
Replace throttle
Align or replace magnet ring
Repair and or reconnect
Tighten or replace
Secure or replace
Repair or replace
Adjust tire pressure
Check connections or charge battery
Assist with pedals or adjust route
Contact Product Support if range
decline persists
Adjust the brakes
Adjust the connections
Replace
Replace
Repair or replace
Tighten, repair, or replace
Reconnect or replace motor.
23