Customer Responsibilities; Obtaining Parts Warranty Service; Hp Telephone Support Services - HP XL Class 500/550MHz User Manual

Regulatory Information and Warranty
HP Hardware Warranty
charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs
before an on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and
confidential information and for maintaining a procedure external to the
products for reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working
space and facilities within a reasonable distance of the product; access to
and use of all information and facilities determined necessary by HP to
service the product; and operating supplies and consumables such as the
customer would use during normal operation.
A representative of the customer must be present at all times. The
customer must state if the product is being used in an environment
which poses a potential health hazard to repair personnel; HP or the
servicing dealer may require that the product be maintained by customer
personnel under direct HP or dealer supervision.

Obtaining Parts Warranty Service

When parts warranty service applies, the customer may be required to
run HP-supplied diagnostic programs before a replacement part will be
dispatched. The customer must be prepared to supply proof of purchase.
The customer shall return some defective parts upon HP demand. In
that case, HP will prepay shipping charges for parts returned to the HP
parts service center.

HP Telephone Support Services

HP Free telephone support for your Personal Workstation is available
during the first year from date of purchase. This service will also provide
technical assistance with the basic configuration and setup of your HP
V Personal Workstation and for the bundled or pre-loaded
ISUALIZE
operating system.
Telephone support is available at the end of the first year from date of
purchase, via the Lifeline program, which is a fee-based service (North
America and Europe only).
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