Customer Responsibilities - HP A320m - Pavilion - 256 MB RAM Support Manual

Customer Responsibilities

You may be required to run HP-supplied diagnostic
programs before an in-home visit will be scheduled or a
replacement part will be dispatched.
You are responsible for the security of your proprietary
and confidential information and for maintaining a
procedure external to the products for reconstruction of
lost or altered files, data, or programs. You should back up
all data on your system before calling the HP Customer
Care Center.
For In-home service, you must provide: Access to the
product; adequate working space and facilities within a
reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to
service the product; and operating supplies and
consumables such as you would use during normal
operation.
When service is being performed in-home, you or your
representative, 18 years of age or older, must be present at
all times. You must state if the product is being used in an
environment which poses a potential health hazard to
repair personnel; HP may require that the product be
maintained by customer personnel under direct HP
supervision. HP may also refuse to provide In-home
service in special circumstances and will provide an
alternative repair method such as Carry-in repair.
Obtaining Hardware Warranty Repair
Service
For the duration of the one-year parts and labor warranty,
repair service includes Consumer-replaceable Parts
services, Carry-in services, and In-home services as
described below. To obtain hardware warranty service,
call the HP Customer Care Center. You must be prepared
to supply the proof-of-purchase date.
The time it takes to repair your computer will vary based
upon location and circumstances. The phone agent can
supply more details.
Consumer-Replaceable Parts Services
Consumer-replaceable components — such as the
keyboard, mouse, speakers, and monitor — may be
serviced through expedited part shipment. In this event,
HP will send you the component and, if necessary,
telephone assistance on replacement of the component. In
some cases, HP will ask for a credit card as collateral for
the part (such as monitors) and will charge you for the
retail price of the part if the failed product is not returned
within 30 days.
6
Carry-In Services
Hardware service during the one-year warranty period is
provided by bringing or mailing your PC to an HP Pavilion
authorized service provider. The HP Customer Care Center
can provide you with details on the location nearest you.
In-Home Services
In-home service is available for certain products sold and
serviced within Australia, India, and New Zealand only.
The HP Customer Care Center can give you more
information.
HP Software Product License Agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO
THE HP SOFTWARE LICENSE TERMS SET FORTH
BELOW; USING THE SOFTWARE INDICATES YOUR
ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO
NOT ACCEPT THESE LICENSE TERMS, YOU MAY
RETURN THE SOFTWARE FOR A FULL REFUND. IF
THE SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT FOR A FULL REFUND.
The HP Software Product License Agreement will govern
all Software which is provided to you with the exception of
®
Microsoft Software. Microsoft Products are licensed to
you under the Microsoft End User License Agreement
(EULA) contained in the Microsoft documentation online.
The following License Terms govern your use of the
accompanying Software unless you have a separate signed
agreement with HP.
License
GRANT — HP grants you a license to use one copy of the
Software. "Use" means storing, loading, installing,
executing, or displaying the Software. You may not modify
the Software or disable any licensing or control features of
the Software. If the Software is licensed for "concurrent
use," you may not allow more than the maximum number
of authorized users to Use the Software concurrently.
OWNERSHIP — The Software is owned and copyrighted
by HP, its subsidiaries, or its third-party suppliers. Your
license confers no title to, or ownership in, the Software
and is not a sale of any rights in the Software. HP's third-
party suppliers may protect their rights in the event of any
violation of these License Terms.