Obtaining On-Site Warranty Service; Customer Responsibilities - HP Workstation x1100 Getting Started Manual

warranty and regulatory information
hp hardware warranty
.
exclusion may not apply to you

obtaining on-site warranty service

To obtain on-site warranty service, the customer must contact an HP Sales and
Service Office (in the US, call the HP Customer Support Center at (970)
635-1000) or a participating Authorized HP Computer Dealer Repair Center. The
customer must be prepared to supply proof of the purchase date.
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories
inside the system processor unit —such as video adapters, mass storage devices,
and interface controllers— are covered by this warranty.
During the on-site warranty period, customer-replaceable components may be
serviced through expedited part shipment. In this event, HP will prepay shipping
charges, duty, and taxes; provide telephone assistance on replacement of the
component when necessary; and pay shipping charges, duty, and taxes for any
part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether internal or
external to the system processor unit— are subject to standard per-incident
travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations.
In HP Excluded Travel Areas— areas where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel— service is
provided on a negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally
next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally
100 miles or 160 Km from the HP office). Response time is second business day
for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles,
480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel
information is available from any HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are defined
by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response
time, or service in an Excluded Travel Area are often available from HP, an
authorized dealer, or authorized distributor at additional charge.

customer responsibilities

The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
64 Appendix A