Summary - HP XL Class 500/550MHz User Manual

Hewlett Packard Support and Information Services

Summary

Summary
The table below summarizes the services and support available from HP
or authorized resellers.
Service Covers
Basic Parts and
Warranty labor for HP
products: first
year on-site
parts & labor;
second and
third year
parts only.
Technical Basic
Phone assistance for
support Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
Lifeline Basic
phone assistance for
support Workstation
setup,
configuration,
start-up and
hardware
diagnostics.
Service Technical
Contracts Support.
44
Period Response
covered time
Three Next
years from working
date of day for
purchase. on-site.
First year. Business
hours.
After first Business
year. hours.
Customer As
defined. required.
Fee When
available
No charge. At time of
purchase.
No charge. At time of
purchase.
Per-call fee, Anytime
no time limit. after first
year.
Annual fee, Anytime.
or fee per
incident.
Purchase
from
HP
HP
HP
Reseller.
Chapter 4