Customer Responsibilities - HP Linux workstation x1100 Getting Started Manual

warranty and regulatory information
hp hardware warranty
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas— areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel— service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel Zones
1-3 (generally 100 miles or 160 Km from the HP office). Response time is
second business day for Zones 4 and 5 (200 miles, 320 Km); third
business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone
6. Worldwide Customer Support Travel information is available from any
HP Sales and Service Office.
Travel restrictions and response time for dealer or distributor service are
defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster
response time, or service in an Excluded Travel Area are often available
from HP, an authorized dealer, or authorized distributor at additional
charge.

customer responsibilities

The customer may be required to run HP-supplied diagnostic programs
before an on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and
confidential information and for maintaining a procedure external to the
products for reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working
space and facilities within a reasonable distance of the product; access to
and use of all information and facilities determined necessary by HP to
service the product; and operating supplies and consumables such as the
customer would use during normal operation.
A representative of the customer must be present at all times. The
customer must state if the product is being used in an environment
which poses a potential health hazard to repair personnel; HP or the
servicing dealer may require that the product be maintained by customer
personnel under direct HP or dealer supervision.
Appendix A 77